W10 update; internet access problems

W10 update; internet access problems

Author
Discussion

T40ORA

Original Poster:

5,177 posts

218 months

Thursday 11th February 2016
quotequote all
Has anyone experienced this? And more importantly, found a fix?

I had a quick trawl and it seems to be common, with no fix reported. One guy did the re-boot trick and it worked. Not for me though.

Help!

TIA

anonymous-user

53 months

Thursday 11th February 2016
quotequote all
is this wireless or wired or both?

T40ORA

Original Poster:

5,177 posts

218 months

Thursday 11th February 2016
quotequote all
JPJPJP said:
is this wireless or wired or both?
Both. In fact, it looks like I can get some wireless connectivity but not wired. I'm doing a speedtest, it finds and connects to the site - but won't connect to PH (I'm on another computer).

FlossyThePig

4,083 posts

242 months

Thursday 11th February 2016
quotequote all
I updated my netbook to W10 last year and have variable wifi issues.
  • All the browsers (IE, Edge, Chrome, Firefox and Opera) are more miss than hit.
  • I tried TOR which worked fine but is not really a browser for general purpose browsing (see you in court, Judge)
  • Torrents seem to download without any issues
Wifi was OK while on holiday in France last year which makes me think it may be something weird with my router.

Stick a wire in the ethernet socket and everything seems to be all David Bowie

Spangles

1,441 posts

184 months

Friday 12th February 2016
quotequote all
I had the same problems. I ended up doing a clean install rather than an update and everything is now working lovely.

T40ORA

Original Poster:

5,177 posts

218 months

Friday 12th February 2016
quotequote all
Do you have to pay for the clean install?

LordGrover

33,531 posts

211 months

Friday 12th February 2016
quotequote all
We had a few issues when we first upgraded, about 50% of the Dell laptops had unreliable wifi.
Updated to latest drivers from Dell's website and all okay, better than pre-upgrade.

Halmyre

11,148 posts

138 months

Friday 12th February 2016
quotequote all
I've got a similar problem from a Win10 laptop, seems to work for a while and then stop (Firefox). I can connect to another PC using Remote Desktop but I just can't 'see' the internet. I did notice some websites took an age to load because I was waiting for a return from a third party site, so I installed a script blocker and that seems to have helped a bit but not completely. If I run Linux on the same laptop I don't have a problem.

anonymous-user

53 months

Friday 12th February 2016
quotequote all
probably drivers for the ethernet / wifi card isn't it?

if you can get it connected it "should" find the appropriate drivers and install them....

T40ORA

Original Poster:

5,177 posts

218 months

Friday 12th February 2016
quotequote all
JPJPJP said:
probably drivers for the ethernet / wifi card isn't it?

if you can get it connected it "should" find the appropriate drivers and install them....
It's been connected sporadically, but no driver downloads.

cirian75

4,245 posts

232 months

Friday 12th February 2016
quotequote all
running x3 Win10 machines, did the update, zero issues re WiFi or ethernet.

funkyrobot

18,789 posts

227 months

Friday 12th February 2016
quotequote all
T40ORA said:
Do you have to pay for the clean install?
No. But you will need to know the licence key.

I'm planning on updating to Win 10 soon and the route I am taking is this:

1. Clean install current Win 7 OS
2. Download relevant Win 10 ISO
3. Update machine to Win 10
4. Use Jellybean key finder (or something similar) to find Win 10 licence key
5. Clean install Win 10

I'm hoping the above will work. smile

Edited to add - I may be wrong about the licence key as it may write it to the motherboard. Anyone else know the ins and outs of Win 10 licencing?

zippo

240 posts

205 months

Friday 12th February 2016
quotequote all
funkyrobot said:
No. But you will need to know the licence key.

I'm planning on updating to Win 10 soon and the route I am taking is this.

1. Clean install current Win 7 OS
2. Download relevant Win 10 ISO
3. Update machine to Win 10
4. Go to Settings > Update & Security > Recovery > Reset this PC
5. Clean install Win 10

I'm hoping the above will work. smile

Edited to add - I may be wrong about the licence key as it may write it to the motherboard. Anyone else know the ins and outs of Win 10 licencing?
The above in bold will remove the option to roll back to the earlier Operating system and delete the relevant files.

StressedEric

2,976 posts

175 months

Friday 12th February 2016
quotequote all
funkyrobot said:
No. But you will need to know the licence key.

I'm planning on updating to Win 10 soon and the route I am taking is this:

1. Clean install current Win 7 OS
2. Download relevant Win 10 ISO
3. Update machine to Win 10
4. Use Jellybean key finder (or something similar) to find Win 10 licence key
5. Clean install Win 10

I'm hoping the above will work. smile

Edited to add - I may be wrong about the licence key as it may write it to the motherboard. Anyone else know the ins and outs of Win 10 licencing?
You can now do a clean install without having to upgrade from Win7 first.

Simply delete all partitions on your drive, install Win10, use your old Win7 key to validate.

T40ORA

Original Poster:

5,177 posts

218 months

Friday 12th February 2016
quotequote all
I've had to leave mine with a tech guy as I'm away for the weekend, and need it for Monday afternoon.

This seems to be what he was suggesting.

T40ORA

Original Poster:

5,177 posts

218 months

Wednesday 17th February 2016
quotequote all
Interesting development. The tech guy said all was working well on his network; I took it home and still had the same problems.

I agreed to go back to him when I am back from working with clients, but today thought I would switch on the WiFi on the laptop and try to connect to a public network; lo and behold, it works fine.

So could there magically be some sort of compatibility problem between my internet/ISP and the updated W10 on my laptop? And if so, what is likely to be the difference between that and the public network I'm currently logged on to.

funkyrobot

18,789 posts

227 months

Friday 11th March 2016
quotequote all
StressedEric said:
funkyrobot said:
No. But you will need to know the licence key.

I'm planning on updating to Win 10 soon and the route I am taking is this:

1. Clean install current Win 7 OS
2. Download relevant Win 10 ISO
3. Update machine to Win 10
4. Use Jellybean key finder (or something similar) to find Win 10 licence key
5. Clean install Win 10

I'm hoping the above will work. smile

Edited to add - I may be wrong about the licence key as it may write it to the motherboard. Anyone else know the ins and outs of Win 10 licencing?
You can now do a clean install without having to upgrade from Win7 first.

Simply delete all partitions on your drive, install Win10, use your old Win7 key to validate.
Thanks for this info. Very useful. I'm planning on setting up my PC as dual boot Win 7 and 10. New SSD is due to arrive tomorrow, so planning on putting 10 on that and just leaving my 7 as is. Hopefully, this will work.

Buffalo

5,435 posts

253 months

Friday 11th March 2016
quotequote all
I just did a clean install of win 10. I had it on a bootcamp partition that I needed to resize. You can obtain the ISO from win10 directly, search in settings and it can be obtained via Microsoft. However there was an issue with it for me. It seems I didn't register the original 10 before I obtained the ISO for it, so it did not accept after the clean install. I couldn't argue either way as it was last summer I upgraded from 7, but I used the Microsoft help app/chat thing and they did some checks and reinstated my clean install with a new ISO. Bootcamp a lot more stable since - less heat/fan issues, which is a nice bonus. I have noticed that it won't automatically pick up the wifi though and I have to keep entering the access code.


lestag

4,614 posts

275 months

Friday 11th March 2016
quotequote all
funkyrobot said:
T40ORA said:
Do you have to pay for the clean install?
No. But you will need to know the licence key.

I'm planning on updating to Win 10 soon and the route I am taking is this:

1. Clean install current Win 7 OS
2. Download relevant Win 10 ISO
3. Update machine to Win 10
4. Use Jellybean key finder (or something similar) to find Win 10 licence key
5. Clean install Win 10

I'm hoping the above will work. smile

Edited to add - I may be wrong about the licence key as it may write it to the motherboard. Anyone else know the ins and outs of Win 10 licencing?
Once you have win10 installed and activated on your device, if you do a clean install you do not need your licence key as your laptop talks back to MS world to check it was already licensed. (the motherboard uniqueness gets stored at MS)

If you have an OEM licence you cannot transfer it to another device if you have a FPP ;licence you can move it to another device (you will need the product key)
https://community.spiceworks.com/how_to/124052-tra...
https://community.spiceworks.com/how_to/122526-how...

T40ORA

Original Poster:

5,177 posts

218 months

Friday 11th March 2016
quotequote all
Everything seems to be working fine on mine now, except for one thing. When the screen blanks out/sleeps (even if a background task like streaming radio is on) sometimes the wakeup process goes weird.

I get a Windows screen but without the entry field for my password. It sits there for a while, then disappears, and I get an 'egg-timer' type screen - which flickers for ages before it reverts to the proper Windows login screen.