Rusty caliper "bolts" - Warranty item?
Discussion
Question...
Would you think these rusty headed "bolts" (below) should be replaced under my Porsche warranty?
Car is May 2014, 20k miles. Warranty to Dec 2016.
OPC, where it's going for 1st service tomorrow, have seen photo and say they're not covered and don't come separately from the caliper. Why would this be?
This is O/S front. Nearside front is fine, no rust. What are they for anyhow, the "bolts"?...
Would you think these rusty headed "bolts" (below) should be replaced under my Porsche warranty?
Car is May 2014, 20k miles. Warranty to Dec 2016.
OPC, where it's going for 1st service tomorrow, have seen photo and say they're not covered and don't come separately from the caliper. Why would this be?
This is O/S front. Nearside front is fine, no rust. What are they for anyhow, the "bolts"?...
Edited by DJMC on Thursday 7th April 22:08
WinstonWolf said:
They haven't failed so won't be covered under the warranty but they will be available to order as a separate part number.
The original intention appears to have been to protect the item from corrosion by plating or passivation, as with the N/S front which has been suitably protected. This side has failed in that respect. But... I can't find the warranty wording anywhere, so who knows what "get out" clauses there are.
If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag...
WinstonWolf said:
It hasn't failed.
Go look at your heatshield bolts if you really want to ruin your day...
You lot have been brainwashed by long-term Porsche ownership perhaps? Go look at your heatshield bolts if you really want to ruin your day...
If all my paint fell off and the steel body panels became rusty, you're saying Porsche would say "the metal hasn't failed"?
According to the OPC, I have to buy a new calliper to get new, un-rusty, bolts as they are not available separately.
miroku said:
Be prepared to lose your rag. Imagine your exhaust is rusty too. Why are you concerned about rusty bolts? They are open to the elements and have not failed. Go back and claim that your car has got dirty.
A dirty car can be washed clean. A rusty bolt cannot.A car is expected to become dirty by its owner. A visible caliper nut is not expected to become rusty in 2 years on a £54,000 Porsche.
Do you lot always roll over so easily of have they worn you down to total submission at your OPCs?
I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty.
I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
Klippie said:
Mask off around the bolt with some tape, use a small wire brush to remove the rust then paint with some silver Smoothrite and they will look better than new.
Yes, I thought something like that might be the solution.I shall let the dealer principal know tomorrow. I'm sure he can pop out and get some.
miroku said:
I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty.
I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
Sarcastic one, you are!I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
Well, no, they don't love me but they need to know their place. I am the customer, so I am always right.
They wouldn't pay to have my stone chipped wheels refurbished at 13k miles so I had to take it up with Porsche head office. They paid me after a few weeks of phone calls putting across my argument.
And my half worn, cracking, OEM Pirellis at the front were taken away three weeks ago by a Pirelli engineer. They sent me a cheque for two new Goodyears, plus fitting. No argument, just a few pleasant phone calls.
So, maybe I should just take my rusty bolts up the tailpipe like a typical British motorist?...NOT.
These bolts hold the pad retainer on and are removed in a pad change. They are a generic item. Given the relations you have with your OPC they ought to just say of course sir and wind in a new pair foc as part of your hefty service bill. Is this because you're always right? No, it's because you'll create a world of pain for something that can be replaced in 2 minutes flat at no cost, so they'll do it to shut you up. How unpleasant you have to be to get the result depends on you.
If it's important to you to have these changed, then it's your right as the customer but going in with a warranty claim as your opening gambit signals you're not interested in paying for it. Maybe it shouldn't have rusted but entitlement and that approach aggravates people.
In your situation, I would have made it as a casual comment in person to the service manager. Could you do me a favour - I'm sure you've got a couple of spares lying around in the service area, is there any chance. Nothing wrong with loving your car and taking pride in it. You can always joke that come trade in, they're taking it back so consider it an early investment in a future sale. That intimates a future sale and customer retention.
Cajole the guy into doing it as it's not that big an ask. Turn up with a box of Krispy Kremes in appreciation when you collect the car and say it's for him and the guys who worked on the car in appreciation for the favour and their hard work. Given how I've seen some customers at my OPC act, I can only imagine how much OPC staff hate entitled attitudes.
Hope you get it sorted.
In your situation, I would have made it as a casual comment in person to the service manager. Could you do me a favour - I'm sure you've got a couple of spares lying around in the service area, is there any chance. Nothing wrong with loving your car and taking pride in it. You can always joke that come trade in, they're taking it back so consider it an early investment in a future sale. That intimates a future sale and customer retention.
Cajole the guy into doing it as it's not that big an ask. Turn up with a box of Krispy Kremes in appreciation when you collect the car and say it's for him and the guys who worked on the car in appreciation for the favour and their hard work. Given how I've seen some customers at my OPC act, I can only imagine how much OPC staff hate entitled attitudes.
Hope you get it sorted.
DJMC said:
miroku said:
I would suggest you have a word with yourself. Calliper bolts. Next thing is my windscreen has got dirty.
I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
Sarcastic one, you are!I am in Leicestershire, pop round and we can look at my Porsche bolts and full ash tray and see if we can mount a legal claim.
By the way my tyres are wearing out,I may have to take this up.
I bet the OPC love you!
Well, no, they don't love me but they need to know their place. I am the customer, so I am always right.
They wouldn't pay to have my stone chipped wheels refurbished at 13k miles so I had to take it up with Porsche head office. They paid me after a few weeks of phone calls putting across my argument.
And my half worn, cracking, OEM Pirellis at the front were taken away three weeks ago by a Pirelli engineer. They sent me a cheque for two new Goodyears, plus fitting. No argument, just a few pleasant phone calls.
So, maybe I should just take my rusty bolts up the tailpipe like a typical British motorist?...NOT.
And they're still working unless your caliper falls off
battered said:
These bolts hold the pad retainer on and are removed in a pad change. They are a generic item. Given the relations you have with your OPC they ought to just say of course sir and wind in a new pair foc as part of your hefty service bill. Is this because you're always right? No, it's because you'll create a world of pain for something that can be replaced in 2 minutes flat at no cost, so they'll do it to shut you up. How unpleasant you have to be to get the result depends on you.
Service technician explained to me at the OPC that these bolts hold the caliper together during manufacture and are not a serviceable item. OPC would never remove them as the calliper would have to be rebuilt, new seals, etc. Consequently, they are not available as an individual part but come as part of the calliper as a whole unit.They're going to "see what we can do"...
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