Messed up my electric underfloor heating...any advice?
Discussion
Evening all,
I'm in the doghouse from the dear wife. New kitchen being installed, and bought warmup underfloor as secondary heat source. Got a radiator in there too.
So bought it. Tested it and laid it ready for tilers. Told them to be careful, and also had plumber in the same day to do radiator. For good measure builders were there too as kitchen fitter needed an adjustment made to window so plenty if foot traffic but I did ask everyone to be careful.
Fast forward to today and getting nothing from the mat, tested on multimeter and nothing...sensor works, no heat from floor
my fault as I wasn't able to check during, but grouting is done and floor units are down.
Major cockup on my part, any options to rip out tiles in just the section we installed the mat and save it? Could I be missing something before I consider that route?
I'm tempted to just buy the family slippers for the kitchen but my wife isn't in the mood for jokes yet!
I'm in the doghouse from the dear wife. New kitchen being installed, and bought warmup underfloor as secondary heat source. Got a radiator in there too.
So bought it. Tested it and laid it ready for tilers. Told them to be careful, and also had plumber in the same day to do radiator. For good measure builders were there too as kitchen fitter needed an adjustment made to window so plenty if foot traffic but I did ask everyone to be careful.
Fast forward to today and getting nothing from the mat, tested on multimeter and nothing...sensor works, no heat from floor
my fault as I wasn't able to check during, but grouting is done and floor units are down.Major cockup on my part, any options to rip out tiles in just the section we installed the mat and save it? Could I be missing something before I consider that route?
I'm tempted to just buy the family slippers for the kitchen but my wife isn't in the mood for jokes yet!
Have you actually tested the wiring itself?if the wires in tact and carrying a current (?) then your laughing, replace the control unit.
It the wire was cut through by someone, afraid it is new floor time!
Edit; you shouldn't be running it too hot too soon if the tiles have just gone down. You would need to leave it on for a good 30mins to feel the warmth ad well.
It the wire was cut through by someone, afraid it is new floor time!
Edit; you shouldn't be running it too hot too soon if the tiles have just gone down. You would need to leave it on for a good 30mins to feel the warmth ad well.
Edited by Andehh on Friday 29th April 21:24
It's not impossible to solve. We had a cable cut on a warmup floor mat, and (for a fee!) they will send an engineer out to find the fault / break in the cable. They put a high load down the cable and then use a special piece of kit that can trace the cable up to the point of break. You then remove that tile, and they can fit a resin connector repair in, all you have to do then is get the tiler back to fit and grout a new tile. I understand that if the supplier does it, then it's still under the warranty. I think Devi also offer this service as well. So if your sure that it's a break / nick in the cable, the id contact the manufacturer directly.
I was wondering about using a cheap cable tracer like this:
http://www.ebay.co.uk/itm/TG20-Extech-Instruments-...
But the signal injector has two connections - which isn't much use as we dont want to inject down boths ends of the wire. Not sure if it would work with only one wire attached.
http://www.ebay.co.uk/itm/TG20-Extech-Instruments-...
But the signal injector has two connections - which isn't much use as we dont want to inject down boths ends of the wire. Not sure if it would work with only one wire attached.
Yes speak to warmup I wouldn't even try to go repairing it yourself
You can buy the "repair kit" from them and despite all attempts to dive for cover I did once get suckered into fitting one, I believe the floor still didn't work properly but that job was a basket case.
Option B, buy a plinth heater.
You can buy the "repair kit" from them and despite all attempts to dive for cover I did once get suckered into fitting one, I believe the floor still didn't work properly but that job was a basket case.
Option B, buy a plinth heater.
I have the same issue with my warmup. Bought a house moved in nice big kitchen floor not working.
Warmup were super helpful, really impressed. Mate who is an electrician checked it to confirm. Warmup charge 250 to come out if it's actually a product problem they don't charge. If it's your fault you pay and they can figure out where the issue is , break tile and repair. You'll need a spare tile and a man to put it back together.
I haven't done this yet but will do before winter arrives
Warmup were super helpful, really impressed. Mate who is an electrician checked it to confirm. Warmup charge 250 to come out if it's actually a product problem they don't charge. If it's your fault you pay and they can figure out where the issue is , break tile and repair. You'll need a spare tile and a man to put it back together.
I haven't done this yet but will do before winter arrives
Morning all.
Just called Warmup and yes they were really helpful. Explained the situation and yes £250 charge, and if its manufacturer issues they won't charge. Either way, thats a small price to pay if its fixed! fingers crossed.
They did say its currently a 4 week wait time to get an engineer out but thats fine for me, its only a secondary heat source so no biggie as long as my wife knows its getting looked at.
Thanks for the suggestions!
Just called Warmup and yes they were really helpful. Explained the situation and yes £250 charge, and if its manufacturer issues they won't charge. Either way, thats a small price to pay if its fixed! fingers crossed.
They did say its currently a 4 week wait time to get an engineer out but thats fine for me, its only a secondary heat source so no biggie as long as my wife knows its getting looked at.
Thanks for the suggestions!
VX0075 said:
Evening all,
I'm in the doghouse from the dear wife. New kitchen being installed, and bought warmup underfloor as secondary heat source. Got a radiator in there too.
So bought it. Tested it and laid it ready for tilers. Told them to be careful, and also had plumber in the same day to do radiator. For good measure builders were there too as kitchen fitter needed an adjustment made to window so plenty if foot traffic but I did ask everyone to be careful.
Fast forward to today and getting nothing from the mat, tested on multimeter and nothing...sensor works, no heat from floor my fault as I wasn't able to check during, but grouting is done and floor units are down.
Major cockup on my part, any options to rip out tiles in just the section we installed the mat and save it? Could I be missing something before I consider that route?
I'm tempted to just buy the family slippers for the kitchen but my wife isn't in the mood for jokes yet!
Couple of questions,I'm in the doghouse from the dear wife. New kitchen being installed, and bought warmup underfloor as secondary heat source. Got a radiator in there too.
So bought it. Tested it and laid it ready for tilers. Told them to be careful, and also had plumber in the same day to do radiator. For good measure builders were there too as kitchen fitter needed an adjustment made to window so plenty if foot traffic but I did ask everyone to be careful.
Fast forward to today and getting nothing from the mat, tested on multimeter and nothing...sensor works, no heat from floor
my fault as I wasn't able to check during, but grouting is done and floor units are down.Major cockup on my part, any options to rip out tiles in just the section we installed the mat and save it? Could I be missing something before I consider that route?
I'm tempted to just buy the family slippers for the kitchen but my wife isn't in the mood for jokes yet!
What flooring did you lay it on?
How did you fix the mat down?
I take it you tested it for the correct ohms before installation ?
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat?
So are you now not getting any ohms reading as you did before?
As others have said it is possible to locate the damaged area and mend it.
I have installed many mats, and i have also drilled through one
, its all fixable.johnoz said:
Couple of questions,
What flooring did you lay it on?
How did you fix the mat down?
I take it you tested it for the correct ohms before installation ?
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat?
So are you now not getting any ohms reading as you did before?
As others have said it is possible to locate the damaged area and mend it.
I have installed many mats, and i have also drilled through one, its all fixable.
Hi Johnoz, What flooring did you lay it on?
How did you fix the mat down?
I take it you tested it for the correct ohms before installation ?
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat?
So are you now not getting any ohms reading as you did before?
As others have said it is possible to locate the damaged area and mend it.
I have installed many mats, and i have also drilled through one
, its all fixable.What flooring did you lay it on? - Part Concrete, part timber
How did you fix the mat down? - Laid the Warumup insulation boards down (10mm ones)
I take it you tested it for the correct ohms before installation ? Yep tested with Multimeter
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat? Tiled directly onto warmup stickymat
So are you now not getting any ohms reading as you did before? Getting nothing now
Warmup suspect theres a break in the circuit, and hopefully the engineer can come and check where the issue is!
Might be a few weeks, but ill report back when its been diagnosed.
VX0075 said:
johnoz said:
Couple of questions,
What flooring did you lay it on?
How did you fix the mat down?
I take it you tested it for the correct ohms before installation ?
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat?
So are you now not getting any ohms reading as you did before?
As others have said it is possible to locate the damaged area and mend it.
I have installed many mats, and i have also drilled through one, its all fixable.
Hi Johnoz, What flooring did you lay it on?
How did you fix the mat down?
I take it you tested it for the correct ohms before installation ?
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat?
So are you now not getting any ohms reading as you did before?
As others have said it is possible to locate the damaged area and mend it.
I have installed many mats, and i have also drilled through one
, its all fixable.What flooring did you lay it on? - Part Concrete, part timber
How did you fix the mat down? - Laid the Warumup insulation boards down (10mm ones)
I take it you tested it for the correct ohms before installation ? Yep tested with Multimeter
Did you cover the mat with latex compound after laying? or
Did you tile directly onto mat? Tiled directly onto warmup stickymat
So are you now not getting any ohms reading as you did before? Getting nothing now
Warmup suspect theres a break in the circuit, and hopefully the engineer can come and check where the issue is!
Might be a few weeks, but ill report back when its been diagnosed.
Yes it would seem that way, it does take quite a bit of abuse, but i guess someone has damaged it.
I asked about the latex as this will protect the mat while other trades are in.
Hope they find the problem and fix it for you.
Just be thankful it wasn't wet underfloor - Just finished a call-out where the builder drove a 4" masonry nail through an underfloor pipe, while putting in a doorstop to prevent the wall paint being damaged. At 3 bar of pressure, it made quite a mess.
Happily all I had to do was get a (I'm over the limit) taxi there, shout at people, have it fixed, then get a (still over the limit) taxi home.
Taxi was £320. Glad I'm not paying for it!
Happily all I had to do was get a (I'm over the limit) taxi there, shout at people, have it fixed, then get a (still over the limit) taxi home.
Taxi was £320. Glad I'm not paying for it!
We had ours done in our new kitchen with warm up. Tiler used an "alarm box" which was connected at all times, if it goes open circuit it sounds an alarm so they know they damaged it straight away. Thankfully no probs. Defo need to do the "bedding in" process once you have it working. It took a good 2-3 weeks to get ours fully upto fast warm up.
guindilias said:
Just be thankful it wasn't wet underfloor - Just finished a call-out where the builder drove a 4" masonry nail through an underfloor pipe, while putting in a doorstop to prevent the wall paint being damaged. At 3 bar of pressure, it made quite a mess.
Happily all I had to do was get a (I'm over the limit) taxi there, shout at people, have it fixed, then get a (still over the limit) taxi home.
Taxi was £320. Glad I'm not paying for it!
As an owner of a few zones of wet UFH... What was the fix out of curiosity? Happily all I had to do was get a (I'm over the limit) taxi there, shout at people, have it fixed, then get a (still over the limit) taxi home.
Taxi was £320. Glad I'm not paying for it!
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