eBay Appeal - They have lost their mind
Discussion
Well not a happy bunny this morning.
Had an idiot customer who gets irrate with me in a case because they missed out their first line of the address at checkout.
I am all for helping customers and taking a few abuse purchases as part of business but what really rips the piss is that even though this person inputted an incorrect address they favour with him and refund him!!!
WTH have they lost their mind, they try to compete with amazon on the prime service without providing a similar facility as sellers we have no choice but to try and make it work.
This is a total joke, I honestly thought common sense would prevail here, the customer input wrong address so thats their bad luck.
So now sellers are responsible for everything? customers stupidity, royal mails delay, snow, wind, thunder, tax increase, ebay being generally crap at competing with amazon.
why not just make it our fault for the financial crash too.
Total and utter idiots. I am on the phone right now to them and they keep trying to fob me off saying their system is not loading to validate the address, I said its fine you take your time, I can be on the phone for 10 hours!
Had an idiot customer who gets irrate with me in a case because they missed out their first line of the address at checkout.
I am all for helping customers and taking a few abuse purchases as part of business but what really rips the piss is that even though this person inputted an incorrect address they favour with him and refund him!!!
WTH have they lost their mind, they try to compete with amazon on the prime service without providing a similar facility as sellers we have no choice but to try and make it work.
This is a total joke, I honestly thought common sense would prevail here, the customer input wrong address so thats their bad luck.
So now sellers are responsible for everything? customers stupidity, royal mails delay, snow, wind, thunder, tax increase, ebay being generally crap at competing with amazon.
why not just make it our fault for the financial crash too.
Total and utter idiots. I am on the phone right now to them and they keep trying to fob me off saying their system is not loading to validate the address, I said its fine you take your time, I can be on the phone for 10 hours!
This has happened to me a couple of times, IMO it's probably caused by people who's only job is to decide the outcome of cases probably get a bit lazy after the first 800 they've done that day and have only scanned the details.
Send them an email and follow up with a phone call. Assuming you're a Gold+ powerseller you should be able to get through to someone with English as their first language. Some of the Irish lot can be a bit arsey/computer says no type, you can usually tell very early on in the conversation which way it's going, if they aren't helpful just end the conversation and ring back and get a new person.
Won't always work but it's worth a go.
Send them an email and follow up with a phone call. Assuming you're a Gold+ powerseller you should be able to get through to someone with English as their first language. Some of the Irish lot can be a bit arsey/computer says no type, you can usually tell very early on in the conversation which way it's going, if they aren't helpful just end the conversation and ring back and get a new person.
Won't always work but it's worth a go.
Ok so the other day I orderd some zip lock bags, 2000 little drug dealer bags! They didn't arrive at work after 2 weeks so I investigated and somehow the order had been sent to my registered billing address, I never use this address, I never have, didn't even know it was in there! But it's wrong , must have been a typo from 5 years ago! I called eBay to try and ask what had happened and they told me to raise a claim against the seller! 100% not his fault but they said I had a better than 50/50 chance of getting my money. I didn't , just wrote the bags off but this is the type of advise they give!
matjk said:
Ok so the other day I orderd some zip lock bags, 2000 little drug dealer bags! They didn't arrive at work after 2 weeks so I investigated and somehow the order had been sent to my registered billing address, I never use this address, I never have, didn't even know it was in there! But it's wrong , must have been a typo from 5 years ago! I called eBay to try and ask what had happened and they told me to raise a claim against the seller! 100% not his fault but they said I had a better than 50/50 chance of getting my money. I didn't , just wrote the bags off but this is the type of advise they give!
It is interesting to hear another angle to the story. Well I got through to a US call centre, Spoke to an agent, then a manager then an ops manager; on call for 45 minutes and they just get mouthing the same rubbish of the proof of postage to the specific address.
To say I am shocked would be an understatement. After I was told for the last time by the ops manager I would still have to provide proof of postage I just went on a rant about how useless ebay was trying to compete with amazon yet passing all the responsibility to the sellers rather than providing a facility to provide the level of service they are promising.
No wonder eBay is going downhill. We dont invest in any more products to sell on ebay anymore and have spent an extra 45k in the last 6 months to sell products mostly on amazon and other sales channel and NOT eBay.
Joke!
I had something similar with the address a couple of years ago.
I make quite a lot of low value purchases and I mostly use the app on my phone. Over a three week period I made about a dozen purchases, four of them were affected by this..
I always use the app, I always use the checkout, I always check-out a single purchase at a time (mostly as the auction ends)
I always go through the same actions, check-out button top right, select PayPal, log into account, accept default card, return to eBay and complete purchase.
My default address is work.
4 out of 12 items went to my billing address on eBay which I hadn't changed and moved twice in 6 months so it was two addresses ago.
I still do not know why it happened, but other than not reading the screen assuming my defaults were selected, I didn't make any changes to my actions.
Luckily I was able to recover them as I'd met the people who rented the house after me - though they were puzzled why they were getting multiple model cars and a large spanner delivered.
I make quite a lot of low value purchases and I mostly use the app on my phone. Over a three week period I made about a dozen purchases, four of them were affected by this..
I always use the app, I always use the checkout, I always check-out a single purchase at a time (mostly as the auction ends)
I always go through the same actions, check-out button top right, select PayPal, log into account, accept default card, return to eBay and complete purchase.
My default address is work.
4 out of 12 items went to my billing address on eBay which I hadn't changed and moved twice in 6 months so it was two addresses ago.
I still do not know why it happened, but other than not reading the screen assuming my defaults were selected, I didn't make any changes to my actions.
Luckily I was able to recover them as I'd met the people who rented the house after me - though they were puzzled why they were getting multiple model cars and a large spanner delivered.
I also think sometimes it is a bit of a glitch on the eBay system but obviously that is something I cannot prove and nor would eBay ever admit it.
What I said to eBay is that why do I need to pay for the mistake twice! once in loss of the product, fees, costs and then a refund out of my account, they should pay for it.
Anyway its never going to change. Change can be made with actions and I am already slowing down on ebay its not worth the hassle and profit margins.
I sell 40% less on amazon than I do on ebay, I get less messages from people moaning about random rubbish on amazon, I make more money on amazon even though the sales are 40% less and you are able to provide better products due to being able to sell higher priced products.
What I said to eBay is that why do I need to pay for the mistake twice! once in loss of the product, fees, costs and then a refund out of my account, they should pay for it.
Anyway its never going to change. Change can be made with actions and I am already slowing down on ebay its not worth the hassle and profit margins.
I sell 40% less on amazon than I do on ebay, I get less messages from people moaning about random rubbish on amazon, I make more money on amazon even though the sales are 40% less and you are able to provide better products due to being able to sell higher priced products.
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