WiFi Problem

Author
Discussion

craig1912

Original Poster:

3,290 posts

112 months

Thursday 27th October 2016
quotequote all
This starts off with an issue with my Sky Q system and wouldn't connect to the router. Problem only started yesterday.
Two channels 2.4 and 5GHZ. Sky system only connects with 2.4 but wouldn't. Changed settings on router (BT HH5) to auto channel select and now Sky Q will connect.
The 2.4 network in the lounge has a download speed of around 2 megs but 5 network is 35 megs measured on ipad. When near the router which is only 10m away from lounge both are similar speeds (35). So it looks like an issue just in the lounge but can't work out why as nothing has changed. A bit flummoxed- anyone any ideas?

randlemarcus

13,517 posts

231 months

Thursday 27th October 2016
quotequote all
Is the SSID still the same on both 2.4 and 5g?

A fair few issues with the HH5 seem to vanish if not...

craig1912

Original Poster:

3,290 posts

112 months

Thursday 27th October 2016
quotequote all
thanks but no- separate names

randlemarcus

13,517 posts

231 months

Thursday 27th October 2016
quotequote all
http://www.expertreviews.co.uk/networks/1403054/bt...

Give those a go, after that I am out of ideas, and you will have to buy another router biggrin

craig1912

Original Poster:

3,290 posts

112 months

Friday 28th October 2016
quotequote all
randlemarcus said:
http://www.expertreviews.co.uk/networks/1403054/bt...

Give those a go, after that I am out of ideas, and you will have to buy another router biggrin
If already found that site and tried everything.
Only thing I can think is that the router is faulty as never had this issue before

megaphone

10,717 posts

251 months

Friday 28th October 2016
quotequote all
Try a different channel for 2.4ghz. Try downloading inSSIDer to scan the local networks and see if a neighbour is on the same channel. Fix you channel on the router to a less congested channel. 1, 6, 11 are the best as they do not overlap other channels, however these are also the most popular.

craig1912

Original Poster:

3,290 posts

112 months

Friday 28th October 2016
quotequote all
megaphone said:
Try a different channel for 2.4ghz. Try downloading inSSIDer to scan the local networks and see if a neighbour is on the same channel. Fix you channel on the router to a less congested channel. 1, 6, 11 are the best as they do not overlap other channels, however these are also the most popular.
Thanks yep have done that too- now currently set to auto as that seemed to work best. I'll try inSSIDer tonight- only have one neighbour and can see his network so will check.