Emergency Call failure 991.2 RS
Discussion
I’m told your OPC will give you a form to sign and it’s then sent to Porsche GB who will disable the function till a fix is found. I’m waiting on my centre emailing me one across. Bloody pain, I had around 20 notifications the other night and a call from vodaphone asking me if I had an accident.
Cheers.
Cheers.
My 991.2 GT3 was one of the early ones and I got this issue on the drive home after collecting it. The dealer had it back and did a full diagnostic check under guidance from Germany. The solution after a long examination was to disable the function, and this seems to have turned into the now standard practice. That was 10 months ago, I chased for an update recently and was told that there isn't a fix available yet.
The service on this aspect does seem to be extremely poor from Porsche. As mentioned above, they don't seem to consider it a priority. Strange that it only appears to impact GT3/RS models. I picked up a new Macan a few weeks ago and it is fine. (Following a visit to the dealer this week it transpires the Macan needs a partial loom replacement as the USB ports are all playing up but that's a different story!).
The service on this aspect does seem to be extremely poor from Porsche. As mentioned above, they don't seem to consider it a priority. Strange that it only appears to impact GT3/RS models. I picked up a new Macan a few weeks ago and it is fine. (Following a visit to the dealer this week it transpires the Macan needs a partial loom replacement as the USB ports are all playing up but that's a different story!).
Although there's still no fix from Porsche, you can call Vodaphone and ask them not to respond to any emergency call alerts (they will still monitor your tracker).
As a more permanent solution I also raised a customer complaint with the service department at my local Porsche centre (Swindon), they forwarded this to Reading who contacted me by email asking me to confirm that I wanted the emergency call function disabled on my car (991.2 GT3) and this was done remotely a few days later. This seems to have sorted the problem and I've had no more false alerts.
As a more permanent solution I also raised a customer complaint with the service department at my local Porsche centre (Swindon), they forwarded this to Reading who contacted me by email asking me to confirm that I wanted the emergency call function disabled on my car (991.2 GT3) and this was done remotely a few days later. This seems to have sorted the problem and I've had no more false alerts.
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