992 Turbo S issues-Right to reject
Discussion
Cheib said:
People are entitled to their opinions but I think it is incredibly poor that the OPC hasn’t made space in their schedule (which they do have) to get a nearly new £200k in to the workshop to get it fixed. I’d be pissed off if I was the OP !
I'm with Cheib.This is more about the OPC than the car.
£200k cannot guarantee a perfect car, it's impossible, but it should guarantee perfect customer service.
I'd want the car in the workshop immediately with a suitable response from the OPC. Where's the empathy to the OP?
We've all got war wounds from OPC treatment, if an OPC's complacency has contributed here, I've got zero sympathy.
If the response had been materially different, maybe the OP wouldn't be attempting the last resort first.
Edited by breadvan on Friday 19th April 15:01
I don’t think anything can get me on the side of Porsche dealers. Despite having bought several brand new cars from them they were utterly condescending when I enquired about the 911 Dakar.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to f
k off, as that’d have been rude, I just left.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to f
k off, as that’d have been rude, I just left.breadvan said:
Cheib said:
People are entitled to their opinions but I think it is incredibly poor that the OPC hasn’t made space in their schedule (which they do have) to get a nearly new £200k in to the workshop to get it fixed. I’d be pissed off if I was the OP !
I'm with Chieb.This is more about the OPC than the car.
£200k cannot guarantee a perfect car, it's impossible, but it should guarantee perfect customer service.
I'd want the car in the workshop immediately with a suitable response from the OPC. Where's the empathy to the OP?
We've all got war wounds from OPC treatment, if an OPC's complacency has contributed here, I've got zero sympathy.
If the response had been materially different, maybe the OP wouldn't be attempting the last resort first.
Ken_Code said:
I don’t think anything can get me on the side of Porsche dealers. Despite having bought several brand new cars from them they were utterly condescending when I enquired about the 911 Dakar.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to fk off, as that’d have been rude, I just left.
They did, it was just in sales speak. You can’t blame a leopard for having spots Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to f
k off, as that’d have been rude, I just left.
Koln-RS said:
I’m in agreement with those on here who say that every product or service is susceptible to some issue, regardless of price, and a degree of tolerance may be necessary.
This car doesn’t fit my understanding of the term ‘lemon’, which normally refers to a product that has suffered multiple different faults over a short period of time.
I'm not saying this is a lemon, but this is often how lemons start out and I wouldn't be risking my £200k on it.This car doesn’t fit my understanding of the term ‘lemon’, which normally refers to a product that has suffered multiple different faults over a short period of time.
Buying a new sports car should be one of life's pleasures, not come with a load of stress and hassle.
JerseyRoyal said:
Ken_Code said:
I don’t think anything can get me on the side of Porsche dealers. Despite having bought several brand new cars from them they were utterly condescending when I enquired about the 911 Dakar.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to fk off, as that’d have been rude, I just left.
They did, it was just in sales speak. You can’t blame a leopard for having spots Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to f
k off, as that’d have been rude, I just left.You'd simply say your allocations are oversubscribed and then if pushed explain the height of the bar and that can all be done in a polite and empathetic way.
Although at the end of the day that doesn't stop someone taking umbrage and moaning about it as there are entitled people on both sides of the table, I've had these issues in my role and still had customers act up just because it's not what they want to hear no matter how graciously the no was put to them.
Cars go wrong, like I posted I had an issue a month into owning the car. Worth noting I bought from one dealer but took for warranty at another closer to where I live.
I'd never stepped foot into the repairing dealer up until that point, it took 2 weeks to get in for a diagnostic to confirm the failure and a further 2 months waiting for the part, now luckily the car is driveable so didn't stop me enjoying it.
But the repairing dealer got me in as soon as they could and provided a courtesy car also.
I recall years before, similar thing I had a 987.2 Boxster S which had a catastrophic electrical failure which required low loading to the dealer, again bought from one being repaired by another (warranty), they provided a brand new 981 Boxster for around 10 days as the car required quite a lot of work.
Surely the dealer in question here should be providing similar now given it's the 2nd issue in nearly 6 months?
I'd never stepped foot into the repairing dealer up until that point, it took 2 weeks to get in for a diagnostic to confirm the failure and a further 2 months waiting for the part, now luckily the car is driveable so didn't stop me enjoying it.
But the repairing dealer got me in as soon as they could and provided a courtesy car also.
I recall years before, similar thing I had a 987.2 Boxster S which had a catastrophic electrical failure which required low loading to the dealer, again bought from one being repaired by another (warranty), they provided a brand new 981 Boxster for around 10 days as the car required quite a lot of work.
Surely the dealer in question here should be providing similar now given it's the 2nd issue in nearly 6 months?
OPOGTS said:
I think bringing price in as a factor shows a bit of a lack of principles. Ones persons £200k is anothers £20k is anothers £2k. If somebody buys a new car their right to reliability isn't a function of how much they paid, it should just be fundamentally reliable.
That's not how the law works. The quality expected of an item bears no relation to how affordable it is to the buyer. Otherwise the law would be being less kind to wealthy people than poorer ones (sorry sir, that Rolls Royce is only 5% of your monthly income, you should put up with it being crap, versus oh yes sir, you've saved your whole life for that Rolls Royce, you shouldn't tolerate any faults). The Consumer Rights Act looks at what is said about the product by the seller, the price it's bought for and other relevant circumstances (such as Porsche being a well known, premium brand with a track record of engineering excellence built over many years). It's an objective rather than subjective test (see my bold, below);CRA said:
(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a)any description of the goods,
(b)the price or other consideration for the goods (if relevant), and
(c)all the other relevant circumstances
This means the quality expected of a used Datsun sold as a non-runner is not the same as a new M5 sold as the ultimate driving machine.(a)any description of the goods,
(b)the price or other consideration for the goods (if relevant), and
(c)all the other relevant circumstances
elan362 said:
That is not a relevant comparison..
A better example would be the buyer of a new cheap car e.g Kia at 15k would be expected to be afforded the same protection as a toff with his rolls Royce
They are. The difference is Kia aren't expected to make as good a product as Rolls Royce, so Kia aren't held to the same standards as Rolls Royce. If you can't afford a Rolls Royce to become offended when it breaks down and claim against them, so be it.A better example would be the buyer of a new cheap car e.g Kia at 15k would be expected to be afforded the same protection as a toff with his rolls Royce
The opposing argument is to suggest products at whatever price point should all be the same quality. That wouldn't make sense.
The OP has a real battle , imo, all the best though.
Years ago when I was a young lad I returned a Seat Cupra, various things were going banana shape, so more than two warnings.
On sorting out the last fault I turned up to pick it up but some tech had reversed it against the wall. I spotted it because my trust had gone so on my walk around check I see it was literally resting up on the wall.
Anyhow, that was the final straw and I left the vehicle at the dealership that day after getting the lead mechanic out to check it.
I told them in a short and sweet email later it was a blatant lemon and after all the disappointment I wanted a replacement which they agreed.
The replacement was a later facelift model so I had to cough up 2.5k for it but, life is too short and i just wanted to enjoy the car.
Yes, I know its only a Seat but it doesn't make any difference imo
Years ago when I was a young lad I returned a Seat Cupra, various things were going banana shape, so more than two warnings.
On sorting out the last fault I turned up to pick it up but some tech had reversed it against the wall. I spotted it because my trust had gone so on my walk around check I see it was literally resting up on the wall.
Anyhow, that was the final straw and I left the vehicle at the dealership that day after getting the lead mechanic out to check it.
I told them in a short and sweet email later it was a blatant lemon and after all the disappointment I wanted a replacement which they agreed.
The replacement was a later facelift model so I had to cough up 2.5k for it but, life is too short and i just wanted to enjoy the car.
Yes, I know its only a Seat but it doesn't make any difference imo
Forester1965 said:
They are. The difference is Kia aren't expected to make as good a product as Rolls Royce, so Kia aren't held to the same standards as Rolls Royce. If you can't afford a Rolls Royce to become offended when it breaks down and claim against them, so be it.
The opposing argument is to suggest products at whatever price point should all be the same quality. That wouldn't make sense.
Try telling JLR that !!!! The opposing argument is to suggest products at whatever price point should all be the same quality. That wouldn't make sense.
Money back guide here: https://finder.porsche.com/gb/en-GB/dealer/details...
Assuming no dealer margin.
Assuming no dealer margin.
MDL111 said:
breadvan said:
Cheib said:
People are entitled to their opinions but I think it is incredibly poor that the OPC hasn’t made space in their schedule (which they do have) to get a nearly new £200k in to the workshop to get it fixed. I’d be pissed off if I was the OP !
I'm with Chieb.This is more about the OPC than the car.
£200k cannot guarantee a perfect car, it's impossible, but it should guarantee perfect customer service.
I'd want the car in the workshop immediately with a suitable response from the OPC. Where's the empathy to the OP?
We've all got war wounds from OPC treatment, if an OPC's complacency has contributed here, I've got zero sympathy.
If the response had been materially different, maybe the OP wouldn't be attempting the last resort first.
BTW, a previous poster said that Porsche are renowned for quality and engineering. Used to be the case some while back. Now they just make (expensive) cars. Despite that, I'm still a fan, but not reverent.
Ken_Code said:
I don’t think anything can get me on the side of Porsche dealers. Despite having bought several brand new cars from them they were utterly condescending when I enquired about the 911 Dakar.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to fk off, as that’d have been rude, I just left.
Rather than just say that they were going to customers who’d bought more cars than I had it was all “you’ll need to develop a better relationship first with us sir if you want to consider being offered that sort of car. Why not think about getting a new Cayenne before asking again?”
I didn’t tell them to f
k off, as that’d have been rude, I just left.
I’m afraid “ several “ won’t even get you on a maybe list when it comes to their allocation method for GT and Halo models.
Add “ brown envelopes “ and holidays ( both allegedly ) and you may have got on some form of list.
I had 4 911’s and 2 Cayennes over a relatively short period and spent every penny with the same dealer for servicing etc and yet when I enquired about a RS model was told if I bought my wife a Cayenne Turbo then they would consider putting me on a list. It was the word consider that resulted in me leaving the building and will never spend another penny with them.
OP , good luck in dealing with the DP but I wouldn’t be holding my breath.
breadvan said:
Cheib said:
People are entitled to their opinions but I think it is incredibly poor that the OPC hasn’t made space in their schedule (which they do have) to get a nearly new £200k in to the workshop to get it fixed. I’d be pissed off if I was the OP !
I'm with Cheib.This is more about the OPC than the car.
£200k cannot guarantee a perfect car, it's impossible, but it should guarantee perfect customer service.
I'd want the car in the workshop immediately with a suitable response from the OPC. Where's the empathy to the OP?
We've all got war wounds from OPC treatment, if an OPC's complacency has contributed here, I've got zero sympathy.
If the response had been materially different, maybe the OP wouldn't be attempting the last resort first.
Edited by breadvan on Friday 19th April 15:01
As for the chassis error, judging by a quick Google of the internet it seems to be regular problem whether down to a dodgy battery or voltage sensing, poor build quality of the wiring or something is actually broken.
Considering just how complicated the car is electronically and this error seems to have been around since the 992 arrived, Porsche don't appear to have a good handle on a proper resolution 4 years later.
I would be wondering if these sort of gremlins will be viewed as the electronic equivalent of rust going forward but harder to fix.
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