992 Turbo S issues-Right to reject
Discussion
Iceblue said:
Can't believe all the negative comments on this post I would have done exactly the same and rejected the car, he gave them a chance to repair it and they failed, so well whithin his rights to reject, good luck to the chap and hope he enjoys whatever comes next.
Same here. I'd have done the same. Tbf I can see the point of view of the posters who would have decided to stick with the car and hope the dealer could fix it at the second attempt but I'm boggling at the Machiavellian psychodrama some are constructing.Muzzer79 said:
maz8062 said:
bennno said:
Thread has been informative
Now googling supercar with dodgy build quality that means I can tool round for a few months in it at 45p mile and reject…..
Maserati mc20 must be a good gamble shout…. Or an Artura.
Indeed. But you have to be able to front the cash up front as taking the car out on finance may mean that the finance company insist that you give the dealer more time to sort out the issue before they agree to cancel the debt.Now googling supercar with dodgy build quality that means I can tool round for a few months in it at 45p mile and reject…..
Maserati mc20 must be a good gamble shout…. Or an Artura.
Those championing this approach are being shortsighted in my view. Someone has to pay for this one way or the other. The op has probably enjoyed cars in excess of £100k (in depreciation terms) and only had to pay peanuts for the privilege. Add in the warranty work for his Aston and it’s probably nearer £120k. Who pays for that? Someone has to pay.
For the consumer this is a great law, but it is there to protect consumers not to be exploited by those with the means and wherewithal to play the system. It will also ultimately cost the consumer more because corporates do not like losing money, they’ll go bust otherwise.
I work in finance. I also take a puritanical view on these types of things. If one buys something; goods, services, and uses that product, it has to be paid for. If you use it, enjoy it, bask in it, pay for it. If you buy a car and drive it for 6 months and 2500 miles and lose faith in it because it is unreliable and you want out, pay for your use of it. No, not at 45p per mile when the car has lost £50k as a result of your use - pay for your use of it. That is how things typically work in advance societies.
This thread has shown that the op is not the only one that has rejected cars for their money back. Personally I think this is a slippery slope and I hope a better way can be found for folk to enjoy these cars without someone having to lose a shed load of cash.
Just my view folks - don’t attack me.
However, look at it from his perspective.
£200k on a car. £200k - that's a house in a lot of areas in this country.
£200k and it doesn't work properly. It's been returned and fixed, but then the problem re-appears.
The OP now has a choice - have faith in Porsche that they will fix it on another attempt(s) or return it having lost faith. With 200 grand on the line, I can see why he would choose the latter.
Why should he take a 50 grand hit on it because it doesn't work properly? He's not returning it because he doesn't like it, he's returning it because it doesn't work properly.
If the manufacturer doesn't want to stomach the cost of cars like this being returned, they need to improve their quality control. Especially at this price point.
Build cars that are fit for purpose, then there wont be any issues.
For those saying its not fair on Porsche, what do you think would happen if the OP allowed to the issue run past 6 months. Do you think they would say, awww, its OK, we wil take it back anyway. We all know, the answer would be no. The OP was protecting himself from owning a potentially unfixable car. And hosing £10's of K in the process.
Its clear that this is a known fault, yet its not fixed. Tells you all you need to know about where their priorities lie.
Car manufacturer builds defective car. Cant fix when requested to do so. Has to cough up to sort out. Sympathey = zero.
maz8062 said:
I work in finance. I also take a puritanical view on these types of things. If one buys something; goods, services, and uses that product, it has to be paid for. If you use it, enjoy it, bask in it, pay for it. If you buy a car and drive it for 6 months and 2500 miles and lose faith in it because it is unreliable and you want out, pay for your use of it. No, not at 45p per mile when the car has lost £50k as a result of your use - pay for your use of it. That is how things typically work in advance societies.
If you work in finance then your puritanical view should be getting what you pay for, not putting up with what you're given, if you don't get what you pay for then in an "advanced society" you have rights and the ability to exercise them.Everything you've posted is at odds with good commercial practice and consumer rights in an advanced society, you don't work in finance for the Post office by any chance?
Iceblue said:
Can't believe all the negative comments on this post I would have done exactly the same and rejected the car, he gave them a chance to repair it and they failed, so well whithin his rights to reject, good luck to the chap and hope he enjoys whatever comes next.
So would everyone that’s moaning about it but they are not in his situation so can take the high ground viewpoint.Muzzer79 said:
If the car were being returned simply because the OP didn't like it - buyer's remorse if you will - I'd agree with you.
However, look at it from his perspective.
£200k on a car. £200k - that's a house in a lot of areas in this country.
£200k and it doesn't work properly. It's been returned and fixed, but then the problem re-appears.
The OP now has a choice - have faith in Porsche that they will fix it on another attempt(s) or return it having lost faith. With 200 grand on the line, I can see why he would choose the latter.
Why should he take a 50 grand hit on it because it doesn't work properly? He's not returning it because he doesn't like it, he's returning it because it doesn't work properly.
If the manufacturer doesn't want to stomach the cost of cars like this being returned, they need to improve their quality control. Especially at this price point.
I think this is the best view on this thread so far, no idea why some are getting their knickers in a twist about what the OP has done, he is perfectly entitled legally and morally to reject the car. It's not something that should ever bother me as I'm unlikely to ever be in the position to have £200k to spend on a car, but if I had a similar experience to the OP I would have acted in the exact same way. Manufacturers/Suppliers/Service providers need to have a hard look at where quality and service are these days in the UK, my recent experience of most of them I use suggest they operate primarily for the benefit of the Owners/Shareholders/Staff rather than their customers.However, look at it from his perspective.
£200k on a car. £200k - that's a house in a lot of areas in this country.
£200k and it doesn't work properly. It's been returned and fixed, but then the problem re-appears.
The OP now has a choice - have faith in Porsche that they will fix it on another attempt(s) or return it having lost faith. With 200 grand on the line, I can see why he would choose the latter.
Why should he take a 50 grand hit on it because it doesn't work properly? He's not returning it because he doesn't like it, he's returning it because it doesn't work properly.
If the manufacturer doesn't want to stomach the cost of cars like this being returned, they need to improve their quality control. Especially at this price point.
maz8062 said:
bennno said:
Thread has been informative
Now googling supercar with dodgy build quality that means I can tool round for a few months in it at 45p mile and reject…..
Maserati mc20 must be a good gamble shout…. Or an Artura.
Indeed. But you have to be able to front the cash up front as taking the car out on finance may mean that the finance company insist that you give the dealer more time to sort out the issue before they agree to cancel the debt.Now googling supercar with dodgy build quality that means I can tool round for a few months in it at 45p mile and reject…..
Maserati mc20 must be a good gamble shout…. Or an Artura.
Those championing this approach are being shortsighted in my view. Someone has to pay for this one way or the other. The op has probably enjoyed cars in excess of £100k (in depreciation terms) and only had to pay peanuts for the privilege. Add in the warranty work for his Aston and it’s probably nearer £120k. Who pays for that? Someone has to pay.
For the consumer this is a great law, but it is there to protect consumers not to be exploited by those with the means and wherewithal to play the system. It will also ultimately cost the consumer more because corporates do not like losing money, they’ll go bust otherwise.
I work in finance. I also take a puritanical view on these types of things. If one buys something; goods, services, and uses that product, it has to be paid for. If you use it, enjoy it, bask in it, pay for it. If you buy a car and drive it for 6 months and 2500 miles and lose faith in it because it is unreliable and you want out, pay for your use of it. No, not at 45p per mile when the car has lost £50k as a result of your use - pay for your use of it. That is how things typically work in advance societies.
This thread has shown that the op is not the only one that has rejected cars for their money back. Personally I think this is a slippery slope and I hope a better way can be found for folk to enjoy these cars without someone having to lose a shed load of cash.
Just my view folks - don’t attack me.
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
What’s next on your list?Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Pleased that it worked out for you. Ignore the negativity on here, it's just noise.Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
carlo996 said:
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Pleased that it worked out for you. Ignore the negativity on here, it's just noise.Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
carlo996 said:
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Pleased that it worked out for you. Ignore the negativity on here, it's just noise.Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
EddieSteadyGo said:
carlo996 said:
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Pleased that it worked out for you. Ignore the negativity on here, it's just noise.Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Porsche dealers waste a fortune on their brand. I was offered lunch at Porsche reading ( why ??) as that is the new dealer model. Another is demolishing a genuinely nice premises to build said new dealer standards showroom. I am willing to bet substantial sums they will not sell a single extra car as a result. I am also willing to bet their service costs will go up to fund it.
The dealer will sell a 6 month old car for close on what the op paid for it. Any loss will be minimal and in any event funded by Porsche.
EddieSteadyGo said:
TBH (and I know this is unpopular) but I suspect most people replying 'negatively' have dealt with their fair share of customers like the OP (I know my rights etc...) However, the reality is that he does know his rights, and he is technically correct, which is probably why the dealer capitulated. Just a cost of doing business, which will get added in to everyone else's price
Indeed. OP should have thought about the impact on the other millionaires and taken the hit himself.I appeal to anyone in a similar situation: please just bend over.
Crudeoink said:
A Turbo S would require someone on a median UK wage (one of the more affluent countries on the planet) to save every penny they earned for about 8 years. When you think about it like that, is it really unfair to judge the OP for expecting perfection?
Its not even about perfection.It just needs to be fit for purpose. Nor could they rectify to be so.
Not an unresonable requirement for any new car, regardless of cost.
Very funny!EddieSteadyGo said:
carlo996 said:
funboxster said:
I said it before in an earlier post, but I'm genuinely blown away with the now over 300 responses to my original.
Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
Pleased that it worked out for you. Ignore the negativity on here, it's just noise.Free speech is alive and kicking throughout this post.
I intend to reply in full to some generalised comments that have been made, as to how underhand I've been, I've played a blinder, I've shafted the dealer and so on, without perhaps thinking through what they would do, if faced with this position and what decision to to make.
I genuinely didn't put up the post, on the possibility the OPC viewed it and felt pressured by replies to accept rejection. As if a massive manufacturer like Porsche would? I was just looking for advice.
The car is being collected on Thursday (although I did offer to take it to them) and once the money is in my account, I will post again.
If the problem was too serious for Porsche they would have to fix it rather than lose sales, the cost and their reputation.
Publicity is the only real leverage an injured owner may have should the supplying dealer be slow to respond to a perfectly reasonable and legally supported request .... particularly given the timeline cliff edge.
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