Rusty caliper "bolts" - Warranty item?
Discussion
Oh, a split caliper design. I thought they went out with the Ark. Also bizarre that they engineer it with them visible, most manufacturers would hide them on the other side. In that case it looks like a blob of silver paint is in order. Lather, rinse, repeat annually. When the rest of the disc brake mechanism has turned brown it will all blend in nicely.
WinstonWolf said:
You are wrong.
It's difficult to know, as it seems impossible to get hold of a copy of the used car 2 year warranty. Not on the Porsche web site, not with the car, asked OPC for a copy and nothing yet...If it says "Rusty bolts are specifically excluded" I'll get the paint can out. But wouldn't it be so nice if I turn up to collect the car later and instead of "there's nothing we can do sir, they all do that" they said "we removed the wheel, wire brushed the rust, applied a rust converter, and then painted them for you." It's these little things, going the extra mile, that make ownership much more pleasant.
battered said:
Oh, a split caliper design. I thought they went out with the Ark. Also bizarre that they engineer it with them visible, most manufacturers would hide them on the other side. In that case it looks like a blob of silver paint is in order. Lather, rinse, repeat annually. When the rest of the disc brake mechanism has turned brown it will all blend in nicely.
Oh jesus. Are you for real? What's this 'out with the ark' b
ks. Yeah, because most people would even notice the difference with a monobloc caliper on a car.Made my day, you have.
bgunn said:
Oh jesus. Are you for real? What's this 'out with the ark' bks. Yeah, because most people would even notice the difference with a monobloc caliper on a car.
Made my day, you have.
I take it you're saying Porsche calipers ARE two part, bolted together. Just clarifying for my info.ks. Yeah, because most people would even notice the difference with a monobloc caliper on a car.Made my day, you have.
anonymous said:
[redacted]
Thats a good photo!I asked the tech if the bolts were just locating pins for the pads (which is what they seem to be from your photo, and from this one...
...that's when he gave his explanation that they hold it together and can't be removed. I can see a "seam" just about 5mm inside the inner edges of the calliper, or where the locating pin emerges on the inside, both sides, but this looks to be a casting line rather than a join? In any case, the bolts/pins can't be holding anything together as they have no nut or other purchase on the inside. So far as I can see, they just screw through to locate the pads?
Edited by DJMC on Friday 8th April 15:13
Just spoke to Chris at GCR. Yes, they're just locating pins. Don't hold the calliper together.
Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank?
Thanks, cmoose, for the helpful photos and warranty info.
Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank?
Thanks, cmoose, for the helpful photos and warranty info.
DJMC said:
Just spoke to Chris at GCR. Yes, they're just locating pins. Don't hold the calliper together.
Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank?
Thanks, cmoose, for the helpful photos and warranty info.
The plating Porsche and just about all the other car manufacturers use on fixings dissolves rather beautifully in wheel acid, take a look at pretty much any BMW with cast iron/ zinc passivated calipers, and you'll see they're a corroding/rusty eyesore. Hmmm.... so were the OPC spinning me a yarn, or do they really not know this! Worrying. Hope they didn't put the oil in the fuel tank?
Thanks, cmoose, for the helpful photos and warranty info.
The pad securing pins/bolts on the Porsche calipers will be plated using the same process. Someone, maybe the previous owner, maybe an OPC will have hosed acid based wheel cleaner onto the wheels at some point in the car's life, left on for 2,3,4 minutes (or longer whilst the other wheels were being cleaned) would have been sufficient time to dissolve the passivate.
Your "defence" that one side is fine and the other not, holds no water I'm afraid, if the wheel spokes were obscuring that part of the caliper when the wheel acid was applied on one side, but not the other, guess what ? the one bolt would remain unscathed, the other wouldn't.
So rather than b
hing about it, and maintaining you're always right 
get your socket set out, remove the bolts (they look like they may be in two parts as the inner end looks to have a hex drive socket) and either wire brush them or use something such as this :http://www.corrosionx.com/rust-remover.html
Before painting the bolts with something such as this :
http://direct2trade.co.nz/crc-bright-zinc-liquid
I take it you do have a socket set ...
Alternatively, you could just drive the car ....
Edited by Slippydiff on Saturday 9th April 09:47
DJMC - your posts are hilarious! Honestly, they are totally amazing.
A bloody rusty bolt as a warranty claim!? Outstanding!
I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book.
Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered.
I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response.
Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far.
Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty.
A bloody rusty bolt as a warranty claim!? Outstanding!
I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book.
Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered.
I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response.
Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far.
Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty.
Simo_UK said:
DJMC - your posts are hilarious! Honestly, they are totally amazing.
A bloody rusty bolt as a warranty claim!? Outstanding!
I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book.
Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered.
I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response.
Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far.
Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty.
What makes you think I didn't ask politely? No toys were harmed. No relationship was harmed. In what way have I acted "like an 4rse" with the OPC? Are you intercepting my emails and phone calls so as to be able to offer this opinion?A bloody rusty bolt as a warranty claim!? Outstanding!
I've just been out too look at mine, it's an S so they are painted red. They are dirty though so I'm going down to the OPC to get them to immediately look at the issue and batter them with my warranty book.
Then I'll look at total 4rse as cosmetic issues where there isn't a loss of functionality are not covered.
I know this as I have some wear on a piece of trim that I know I can't claim. Instead of throwing my toys out of my pram (for a second hand car that I didn't buy from them!). I politely asked if anything can be done. They said I'm sure, and that they'd do it for free. I didn't have to act like an 4rse to get a positive response.
Enjoy building that relationship up with your Porsche contacts at OPC/GB/Worldwide/CEO. I'm sure it'll get you far.
Now - must dash, I'm off to sue Shell as I got 0.02 mpg less this month and their fuel must be faulty.
I've run a "people" business with 4,500 customers for 18 years. Don't you think I know how to approach things like this by now?
The OPC weren't able to show me a copy of the warranty booklet, as they don't have one. They are trying to obtain one from PGB.
It was only cmoose's post here that gave me the relevant info.
If, like you and your trim, I'm not happy with something I notice on the car of course, like you, I'll take it up with my OPC.
If, unlike my OPC, they are immediately able to refer me to the relevant warranty section rather giving me some disinformation I'll immediately shrug and back down.
There seems to be a strange jealousy with some forum members when someone else has the balls to ask for something, and doesn't immediately accept that Porsche are always right and not simply trying to dissuade as many owners' claims as possible.
Did it harm my relationship with my OPC that they also did the first service and brake fluid change at half price due to a previous mix up? Their offer... not my demand.
Righto, let's have your bolshy response, smartarse.
Well I think someone should support DJMC here, and I will.
It's disappointing to see corrosion on a visible component on a newish car.
The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time.
It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time.
The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit.
There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case.
It was worth him asking about it, I would say.
It's disappointing to see corrosion on a visible component on a newish car.
The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time.
It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time.
The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit.
There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case.
It was worth him asking about it, I would say.
ChesterDog said:
Well I think someone should support DJMC here, and I will.
It's disappointing to see corrosion on a visible component on a newish car.
The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time.
It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time.
The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit.
There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case.
It was worth him asking about it, I would say.
Many thanks for a sensible, non sarcastic, non-"hater" post.It's disappointing to see corrosion on a visible component on a newish car.
The bolt - it transpires - looks to have been affected by a wheel-cleaning chemical, but the OP did not realise or appreciate this at the time.
It is also a fairly trivial component and looks not too difficult or expensive to replace, but this was also not realised at the time.
The fact that some have rusted and others not could certainly suggest a fauly coating was a culprit.
There was seemingly an assumption that he went in all-guns-blazing about it, which was not the case.
It was worth him asking about it, I would say.
You are spot on, apart from it being impossible to replace the bolt at any cost (as they can't be purchased, allegedly!).
And as it turns out to be just a couple of small screw-in lugs, I would have hoped my OPC would simply have replaced them, either under warranty or, after explaining the warranty wording (which they were unable to find) at a small cost to me.
Instead they gave a vague reason for not being covered, then (wrongly) said the whole calliper would need replacing, then finally said the bolts aren't listed as an available spare part (which remains to be seen).
The OPCs seem to be a law unto themselves, and no wonder, if so many owners pander to their brush-offs so easily.
If you speak with Ian at Godspeed - http://www.godspeedbrakes.co.uk/ I'm sure he will be able to either supply new bolts or tell you where to obtain some.
I have no affiliation with this company, but have experienced good service from them.
I have no affiliation with this company, but have experienced good service from them.
DJMC said:
What makes you think I didn't ask politely? In what way have I acted "like an 4rse" with the OPC? Are you intercepting my emails and phone calls so as to be able to offer this opinion?
Well there's this ...DJMC said:
If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag...
DJMC said:
I've run a "people" business with 4,500 customers for 18 years. Don't you think I know how to approach things like this by now?
Well, one does wonder when you spout this sort of stuff : DJMC said:
If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag...
andDJMC said:
Well, no, they don't love me but they need to know their place. I am the customer, so I am always right.
But I concur, there's absolutely nothing in your posts that could possibly lead anyone reading them to think you were anything other than polite.... Likewise there's nothing in your posts that indicates your character is in the least bit belligerent, overbearing, awkward or pernickety.DJMC said:
If, unlike my OPC, they are immediately able to refer me to the relevant warranty section rather giving me some disinformation I'll immediately shrug and back down.
DJMC said:
If the OPC tomorrow say "Ah, but the bolt hasn't actually failed" I shall lose my rag...
Hmmm 
DJMC said:
Did it harm my relationship with my OPC that they also did the first service and brake fluid change at half price due to a previous mix up?
A slightly different situation if I may be so bold as to say so.As for your "victory" with stonechipped wheels, there comes a point whereby an awkward/finnicky customer's reputation proceeds them, and depending on the service advisor/service manager/dealer principle's stance with such customers, the outcome of complaints lodged by said customers will vary.
There are several scenarios with your stonechipped wheels, were they original factory finish ? Or had they previously been kerbed and refurbished ? If it was the latter, then there's every chance the finish was sub standard, in which case the dealer would have returned them to the company/individual for rectification at no cost to themselves.
If the wheel finish was original, I suspect the dealer acted purely out of goodwill (or in your case, they'll do anything for a quiet life....) as I'm dubious Porsche AG or GB would entertain a "warranty" claim for any stonechipped paintwork irrespective of the component.
Many (33) years ago when I was a service advisor there was an oft told story about difficult/belligerent customers.
A well known customer took his car in for a service/fault rectification. The service advisor went through the list of issues and asked the customer to read and sign the jobcard.
The customer duly did so, but before signing the jobcard asked the SA what BAC stood for. Without batting an eyelid the service advisor replied "BAC ? ? Well you're such a well regarded customer, it stands for Brakes At Cost sir"....
"Ah, excellent" said the customer.
Those in the know will appreciate what BAC really stands for ...
Trev450 said:
If you speak with Ian at Godspeed - http://www.godspeedbrakes.co.uk/ I'm sure he will be able to either supply new bolts or tell you where to obtain some.
I have no affiliation with this company, but have experienced good service from them.
Doubtful Trev, they're most likely Brembo calipers and Brembo (at Porsche's behest) are notorious for limiting the availability of parts such as these, all the moreso if they're Porsche specific Brembo parts.I have no affiliation with this company, but have experienced good service from them.
Whilst I have not taken apart calliper on my Cayman I have met a similar problem on another car I owned some time ago.
I suspect that if you rotate the bolt with the correct tool it will keep rotating and is captive in the calliper when manufactured.
I may be wrong but this could account for the OPC saying it can't replace the bolts.
I suspect that if you rotate the bolt with the correct tool it will keep rotating and is captive in the calliper when manufactured.
I may be wrong but this could account for the OPC saying it can't replace the bolts.
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