Cayenne Transfer case warranty extension

[tomw2000]

I've a Jan '18 Turbo that I've owned since last october. Having never owned/driven one before I'd also assumed the 'feels like going over small rumble strips when accelerating' thing was a characteristic of the car :-)

But having read online various descriptions of 'transfer box' issues - it's probably that?

Getting it booked in with an OPC - will update the thread when I have more info.

[interstellar]

Does anyone know if the clunk from park to reverse is normal when the car is cold or first thing in the morning?

Edited by interstellar on Thursday 24th June 09:49

[anonymous-user]

interstellar said:

Does anyone know if the clunk from park to reverse is normal she. The car is cold or first thing in the morning?

Mine doesn’t even in -20c it is on its third transfer case in 120k miles though.

[MrHappy]

interstellar said:

Does anyone know if the clunk from park to reverse is normal when the car is cold or first thing in the morning?

Edited by interstellar on Thursday 24th June 09:49

I get this occasionally. If I’m parking on an incline I find it best to put on the electronic handbrake before putting it into park, then releasing the foot brake. Otherwise, if I forget to use the elec handbrake it appears to put some ‘tension’ into the drivetrain and I then get a clunk when I next move out of park.

[interstellar]

MrHappy said:

I get this occasionally. If I’m parking on an incline I find it best to put on the electronic handbrake before putting it into park, then releasing the foot brake. Otherwise, if I forget to use the elec handbrake it appears to put some ‘tension’ into the drivetrain and I then get a clunk when I next move out of park.

Interesting. I never use the electronic hand brake, just bang it in park.

Maybe I should use it and see what happens.

It’s going in on Monday for a couple of warranty probs so they were going to look at this but maybe it’s user error !!

[tomw2000]

I've got mine booked in for early August to have it assessed and (hopefully) get the work done under warranty.

Excuse my mechanical naivety - but it's fine to drive in the mean time, right? It's not going to explode or anything?

Serious question because I've got a couple of long-ish weekend trip drives over the next couple of weekends.

(Realistically I'm taking it anyway. 5+hr drives in an old TD5 defender 90 with 3 kids and a load of luggage will break me).

[ray4654875]

On a recent trip to Switzerland I started getting vibrations on Cayenne GTS when accelerating, so I called Porsche Uk and they said that there was a note on the file that the transfer box should get checked out next time I bring it in however no one told me about it, as I would have had it checked before I took it on such a long trip.

I took it to Porsche Geneva who confirmed it was the transfer box, and they repaired it under warranty and were very nice about it. I had to rent a car as they had no courtesy cars available.

I am now trying to the cost of the rental car paid for by Porsche Uk who are claiming the transfer box is not covered in the UK by an extended warranty.

This problem has existed for over 10 years, and still are they not taking responsibility or notifying their customers, not sure why the worldwide warranty coverage applies to the whole world except the UK. And also why Porsche UK cannot offer the same level of service as other countries.


If this doesn't get sorted I'll sell my two Porsches and they won't be getting any more business from me.

I'll post more once I hear back from Porsche UK

[tomw2000]

Just spoke to the OPC (UK) who have my 2018 Cayenne Turbo - and a new transfer box (and 'upgraded clutch pack') is on it way and will be covered by the extended warranty.
They're hoping to get the parts Thursday - so should be able to collect Friday.

I'm classing this as good result - along side getting some suspension gubbins replaced under warranty also. I'd been getting the red warning message "chasis system failure, park safely or you're all going to die" message for a while and it had got to the stage where the rear suspension was stuck in the highest setting.

I'll update when I've got the car and have driven it. Will be nice to experience driving it without it constantly feeling like I'm driving over rumble strips

Edited by tomw2000 on Monday 16th August 15:29

[anonymous-user]

Passenger side fuse box. One of the larger fuses will have blown. Replace and it will be fine

[tomw2000]

Collected the car today. New suspension compressor, fuse and relay, transfer box (and updated 'clutch pack'?) - all done under warranty.

It's running like a dream now - like a totally different car. Shame the M25 was like a carpark and I couldn't 'open the taps' a bit.

I'll update in a couple of months when the transfer box implodes

[kev b]

A chap I know has just had the transfer box changed under warranty on his 2014 V8 Diesel, turned out it had already been replaced once already and has only covered 85,000m.

Not so lucky with the suspension though, he thought he was safe with steel coil springs all round but the rears were changed just before he bought it last year and the fronts are both broken now.

Only available from Porsche too.

[NelsonM3]

ray4654875 said:

On a recent trip to Switzerland I started getting vibrations on Cayenne GTS when accelerating, so I called Porsche Uk and they said that there was a note on the file that the transfer box should get checked out next time I bring it in however no one told me about it, as I would have had it checked before I took it on such a long trip.

I took it to Porsche Geneva who confirmed it was the transfer box, and they repaired it under warranty and were very nice about it. I had to rent a car as they had no courtesy cars available.

I am now trying to the cost of the rental car paid for by Porsche Uk who are claiming the transfer box is not covered in the UK by an extended warranty.

This problem has existed for over 10 years, and still are they not taking responsibility or notifying their customers, not sure why the worldwide warranty coverage applies to the whole world except the UK. And also why Porsche UK cannot offer the same level of service as other countries.


If this doesn't get sorted I'll sell my two Porsches and they won't be getting any more business from me.

I'll post more once I hear back from Porsche UK

Firstly, it's not a recall so you wouldn't get a notification and secondly, you have no right to alternative transport under a goodwill/warranty repair. I'm not surprised Porsche UK laughed you off.

[Roberto1000]

Hi all

New to this site having just purchased a 2016, 66 reg Cayenne 3ltr diesel. Does anyone know why my transfer case is not covered by the Porsche good will 7 year warranty? I have asked a Porsche dealer and they checked my reg and chassis number on their data base and it has not previously had a replacement case and it’s not registered to have a new case if it fails. Do you believe there was an updated case fitted during initial manufacturer therefore I will be trouble free? The car has 44,000 miles and was serviced at 18,000 miles by Porsche and 36,000 at an indi Porsche specialist. Thanks

[Farmer Michael]

Roberto1000 said:

Hi all

New to this site having just purchased a 2016, 66 reg Cayenne 3ltr diesel. Does anyone know why my transfer case is not covered by the Porsche good will 7 year warranty? I have asked a Porsche dealer and they checked my reg and chassis number on their data base and it has not previously had a replacement case and it’s not registered to have a new case if it fails. Do you believe there was an updated case fitted during initial manufacturer therefore I will be trouble free? The car has 44,000 miles and was serviced at 18,000 miles by Porsche and 36,000 at an indi Porsche specialist. Thanks

3.0l diesels and Hybrids are safe from transfer box problems suffered by the petrol and V8 diesels because they have a Torsen differential transfer box rather than the computer controlled multi-plate clutch pack which is what gives the trouble.

[Ed.Neumann]

Farmer Michael said:

Roberto1000 said:

Hi all

New to this site having just purchased a 2016, 66 reg Cayenne 3ltr diesel. Does anyone know why my transfer case is not covered by the Porsche good will 7 year warranty? I have asked a Porsche dealer and they checked my reg and chassis number on their data base and it has not previously had a replacement case and it’s not registered to have a new case if it fails. Do you believe there was an updated case fitted during initial manufacturer therefore I will be trouble free? The car has 44,000 miles and was serviced at 18,000 miles by Porsche and 36,000 at an indi Porsche specialist. Thanks

3.0l diesels and Hybrids are safe from transfer box problems suffered by the petrol and V8 diesels because they have a Torsen differential transfer box rather than the computer controlled multi-plate clutch pack which is what gives the trouble.

Is this definitely correct?

Is it all 958 models? So 2010-14 and 2014-17?

[Philip C]

WANTED

Hey guys, does anyone have a pair (or just one) Porsche PCCB ceramic disc? Needed to fit on a GT3 991.2. If you know of someone a referral would be great.

Please contact Philip on 07797 737884 or email: [e-mail]

Thanks

[Ed.Neumann]

Ed.Neumann said:

Farmer Michael said:

Roberto1000 said:

Hi all

New to this site having just purchased a 2016, 66 reg Cayenne 3ltr diesel. Does anyone know why my transfer case is not covered by the Porsche good will 7 year warranty? I have asked a Porsche dealer and they checked my reg and chassis number on their data base and it has not previously had a replacement case and it’s not registered to have a new case if it fails. Do you believe there was an updated case fitted during initial manufacturer therefore I will be trouble free? The car has 44,000 miles and was serviced at 18,000 miles by Porsche and 36,000 at an indi Porsche specialist. Thanks

3.0l diesels and Hybrids are safe from transfer box problems suffered by the petrol and V8 diesels because they have a Torsen differential transfer box rather than the computer controlled multi-plate clutch pack which is what gives the trouble.

Is this definitely correct?

Is it all 958 models? So 2010-14 and 2014-17?

Asking again.

Does anyone know if the 3.0 diesel didn't suffer the transfer case failures?

[Cheib]

Ed.Neumann said:

Asking again.

Does anyone know if the 3.0 diesel didn't suffer the transfer case failures?

I’d say it is unlikely the 3.0 is ummmine, given it effects Macan as well….my guess is it is across all models on both platforms.

[Ed.Neumann]

Cheib said:

I’d say it is unlikely the 3.0 is immune, given it effects Macan as well….my guess is it is across all models on both platforms.

That was my thinking, but it seems the base 6 cylinder petrol and diesel, didn't get the same transfer case as the bigger cars or the Macan, and after loads of searching I can't find anyone with the 3 litre diesel Cayenne, that has had a problem.

However, having said that, plenty of threads where people have had cases replaced who don't mention what engine they have in their Cayenne, which could of course be the 3 litre diesel.


I think I will give my parts guy at OPC a call, who I know well and trust, and ask him if he can find out the score.