Discussion
Steffan said:
I do not wish to suggest for a moment that any of the Pistonheads staff are not genuinely trying to be helpful. Nor do I intend to impune the honesty of any individual whatsoever.
However I do think it is better when dealing with a problem to admit to it and state that everything is being done within resources to resolve this difficulty.
I learnt in business that the abscence of confirmation can appear to be a denial
The early reports of difficulties on Pistonheads suggested a temporary difficulty lasting a few minutes.
A few days later it seems that all is still not well.
Good communication requires straightforward statements which are regularly and accurately updated.
I do think this problem could have been handled better but no doubt my many of my former clients would say the same of me.
It is not a perfect world as I know to my cost.
I frequently quote the epithet to clients:
'When you are up to your Ar-e in Aligators it is not easy to remember that the object of the excercise was to drain the Pi--ng Swamp'
I hope the generally excellent website and service will resume asap.
Thanks for the comments. I think I've been reasonably honest in saying that we didn't know for sure what caused the problems yesterday, and we didn't know this morning what the extent of any damage might be. I said that it would take some time to ascertain this, and then I came back at the end of the day to explain what we knew. So far I don't think we've tried to deny a thing, and some people have even suggested that we've demonstrated more candour than would be expected for a site like this. So I'm However I do think it is better when dealing with a problem to admit to it and state that everything is being done within resources to resolve this difficulty.
I learnt in business that the abscence of confirmation can appear to be a denial
The early reports of difficulties on Pistonheads suggested a temporary difficulty lasting a few minutes.
A few days later it seems that all is still not well.
Good communication requires straightforward statements which are regularly and accurately updated.
I do think this problem could have been handled better but no doubt my many of my former clients would say the same of me.
It is not a perfect world as I know to my cost.
I frequently quote the epithet to clients:
'When you are up to your Ar-e in Aligators it is not easy to remember that the object of the excercise was to drain the Pi--ng Swamp'
I hope the generally excellent website and service will resume asap.
about your point of view. Still, you are entitled to it...The site is experiencing a slow down at present, quite possibly because we're being swamped by the people who've been unable to upload ads all day suddenly doing so. The period from 5-8pm is a busy time for the classified upload system as people get home from work and upload ads as it is. We've alerted the tech team and they'll be monitoring it this evening.
ILoveLamp said:
Marf said:
Have they been DDoS'd again?
Can't say I'll feel bad for em given the attitudes displayed by the mods towards non whites during my time on that forum...
Troll.Can't say I'll feel bad for em given the attitudes displayed by the mods towards non whites during my time on that forum...
OK.After the first time they got DDoSed and the media spot light was on them they went through the forums deleting threads that the site owner and other mods had posted with racist and homophobic overtones as people were cottoning on to the fact that the forum was a hotbed of intolerant b-lls
t directed at gays, muslims, immigrants etc etc.Of course at the time the google cache scuppered their attempts to clean up their image.
"Why do p*kis smell" was one that I recall.
The leaks of the moderators lounge threads made for interesting reading.
Whether or not the DDoS there was related to their attitudes towards minorities or the beligerent attitude they had towards customers with failed goods is open for speculation. All I know is I wish I'd not spent £1000 with em.
Edited by Marf on Tuesday 16th August 23:09
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