Well?

Author
Discussion

Sulli

584 posts

220 months

Wednesday 10th August 2011
quotequote all
Stuart said:
Those aren't what this was about, and have not been released yet. This was a good old fashioned somebody broke something and it took ages to fix outage.
When I tried to log in it referred to outage due to upgrades for a shiny new website...

Stuart

11,635 posts

252 months

Wednesday 10th August 2011
quotequote all
Sulli said:
When I tried to log in it referred to outage due to upgrades for a shiny new website...
Yep, slightly misleading I realise, but this was an unanticipated problem and they just cracked on with trying to fix it rather than worry about changing the message.

BliarOut

Original Poster:

72,857 posts

240 months

Wednesday 10th August 2011
quotequote all
Stuart said:
Sulli said:
What are the classifieds improvements?
Those aren't what this was about, and have not been released yet. This was a good old fashioned somebody broke something and it took ages to fix outage.
OK, who tripped over the extension lead in the server room?

750turbo

6,164 posts

225 months

Wednesday 10th August 2011
quotequote all
BliarOut said:
Stuart said:
Sulli said:
What are the classifieds improvements?
Those aren't what this was about, and have not been released yet. This was a good old fashioned somebody broke something and it took ages to fix outage.
OK, who tripped over the extension lead in the server room?
Possibly a new cleaning company needed a 240v socket.....THAT ONE WILL DO wink

And it will not be the first time it has happened in the real world.

BliarOut

Original Poster:

72,857 posts

240 months

Wednesday 10th August 2011
quotequote all
750turbo said:
BliarOut said:
Stuart said:
Sulli said:
What are the classifieds improvements?
Those aren't what this was about, and have not been released yet. This was a good old fashioned somebody broke something and it took ages to fix outage.
OK, who tripped over the extension lead in the server room?
Possibly a new cleaning company needed a 240v socket.....THAT ONE WILL DO wink

And it will not be the first time it has happened in the real world.
I've had it happen at customer's sites hehe

Slinky

15,704 posts

250 months

Wednesday 10th August 2011
quotequote all
BliarOut said:
I've had it happen at customer's sites hehe
We've seen customer remote sites drop.. Hoover works, no lights on VPN router..

DJRC

23,563 posts

237 months

Wednesday 10th August 2011
quotequote all
You sorted it, well done.
Been there, done that.

Management...word of advice from the engineering dept...buy your chap a beer.

marshalla

15,902 posts

202 months

Wednesday 10th August 2011
quotequote all
I would just like to make it absolutely clear that thanks to PH's downtime, 3 new ISO standards were born today,

Everything has unforeseen and unfortunate consequences.

0a

23,901 posts

195 months

Thursday 11th August 2011
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I fully blame Mattdell

bob1179

14,107 posts

210 months

Thursday 11th August 2011
quotequote all
Glad to see it's back up again.

I was tearing my hair out in desperation. I had to talk to real people...

hehe

thatone1967

4,193 posts

192 months

Thursday 11th August 2011
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Snoggledog said:
Hamsters rioting and looting getmecoat
Is He? Why?

DJRC

23,563 posts

237 months

Thursday 11th August 2011
quotequote all
marshalla said:
I would just like to make it absolutely clear that thanks to PH's downtime, 3 new ISO standards were born today,

Everything has unforeseen and unfortunate consequences.
Just so long as it was nothing to do with 9001 we can let you off.

Dennis99

308 posts

164 months

Thursday 11th August 2011
quotequote all
DJRC said:
Just so long as it was nothing to do with 9001 we can let you off.
I'm so old I remember when that was BS 5750 and Def Stan 05-21 before that. laugh

marshalla

15,902 posts

202 months

Thursday 11th August 2011
quotequote all
DJRC said:
Just so long as it was nothing to do with 9001 we can let you off.
Worse. 27000 series.

thinfourth2

32,414 posts

205 months

Thursday 11th August 2011
quotequote all
The hamster escaped and was finally found looting a pet shop

He has been captured and stuck back on his treadmill

Easty-5

1,423 posts

191 months

Thursday 11th August 2011
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Where did the "PH Hacked?" thread go? If you google, 'pistonheads database hacked' the first hit is hackforums.net claiming to have downloaded the whole PH database?

Any truth to this?

Marf

22,907 posts

242 months

Thursday 11th August 2011
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Hmmm, guess I was on the money...

JonnyFive

29,398 posts

190 months

Thursday 11th August 2011
quotequote all
I thought we had this down time to fix servers, they're slower than before.

We want PH, and we want it now..

wink

Stuart

11,635 posts

252 months

Thursday 11th August 2011
quotequote all
Sorry, the was PH hacked thread was deleted by a mod until they could get hold of us.

We're going to be able to understand what caused the outage yesterday during this morning. We were made aware yesterday of some potential vulnerabilities in some older sections of our code, and so took the precaution of treating yesterday's outage as a hack, and addressing these vulnerabilities before we put the site back live. That's the reason why it took so long, simply because we wanted to be certain that we had caught everything.

The post on the hacker forum appears to be a certain amount of showing off by someone unconnected to the individual who highlighted these issues to us, and in fact had been taken down from that forum before we even made this individual aware of its existence. What you can see is in Google's cache, it isn't live and hasn't been for almost 24 hours.

We're currently scrutinising the logs to understand exactly what happened, and to satisfy ourselves of the extent of any possible data loss, if indeed such a loss took place. Once we've done this we'll make a further statement here on the PH forum.

However what I can say is that we take our data storage responsibilities seriously; passwords are stored in a fully encrypted state and any transactions with users (our shop or our classified ads) are handled by Worldpay off site, with all the appropriate levels of security one would expect. In the unlikely event that customer data was taken, we do not see that it represents a risk to users.

For the time being please let us understand further what took place yesterday, and I'll respond here further in due course.

Mazdarese

21,019 posts

188 months

Thursday 11th August 2011
quotequote all
Stuart said:
However what I can say is that we take our data storage responsibilities seriously; passwords are stored in a fully encrypted state
Has that always been the case?