If this was an unplanned outage then fair enough, things go wrong. However, if this was planned maintenance/upgrade work, then shame on you. I would have got a written warning for taking a major system down during normal customer hours.
Twiddling thumbs? I managed to mow the lawn, fix a shelf, fix my shed door, and paint a room pink... Don't do that to me again, PH, or my productivity might increase further. I feel dirty now.
Christ that was bad, i actually had to go out this afternoon and work on my car for real. (Rather than just talk/chat about how i should be working on my car on the net......... ;-)