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Stuart

11,585 posts

131 months

[news] 
Tuesday 2nd October 2012 quote quote all
smartypants said:
This is what I always felt with the PH Classifieds, it was change to attract new users, not to help the existing ones. And just saying "you'll get used to it" doesn't always wash. If the interface is a good one, then yes, people will get used to it. But if it's not - no we won't.

I certainly don't browse the new PH classifieds like I used daily the old ones. But I am not a good example of a revenue stream, am I? smile

We'll argue this all day anyway - the changes were needed, the interface is a bit messy IMO - but in time we'll all just get on with it.
Fair comments, although I personally find Facebook pretty good now.

On PH, what you see now isn't how it will look in a few months time. Sure the basic structure is what it is, but we'll tweak elements of it once we start to get some good data coming through about how people are using it.

I think we need to do some tidying up of the area at the top of individual ads which shows the phone number and contact details, and there are a few other things we're working on which will come through soon. In fact a couple of suggestions elsewhere on this thread (sort by mileage, sort by year) are just around the corner - hopefully a couple of weeks away. We're not just paying lip service to these discussions - there are plenty of examples of good suggestions making it onto the live site, which is why we encourage constructive feedback.

As far as the rationale for change is concerned, it was never really about attracting new users (I hope that this doesn't sound arrogant because it really isn't meant to, but we don't suffer from a shortage of new users) but more about doing a better job of letting existing users find cars. What the analytics data on the old site told us is that you can't see the wood for the trees. So many of our page impressions are generated by search results pages because users are unable to satisfactorily narrow their search results, and that's the rationale behind the introduction of search filters.

When we started to look at this in detail we realised that we potentially had a way of allowing people to search by far more than just the usual (price, location, user added specifications) and that's why we can allow searches by body type, driven wheels, engine capacity etc. Those are aimed at existing users (who we like to think know a bit about their cars) rather than new users.

smartypants

21,140 posts

49 months

[news] 
Tuesday 2nd October 2012 quote quote all
Stuart said:
Fair comments, although I personally find Facebook pretty good now.

On PH, what you see now isn't how it will look in a few months time. Sure the basic structure is what it is, but we'll tweak elements of it once we start to get some good data coming through about how people are using it.

I think we need to do some tidying up of the area at the top of individual ads which shows the phone number and contact details, and there are a few other things we're working on which will come through soon. In fact a couple of suggestions elsewhere on this thread (sort by mileage, sort by year) are just around the corner - hopefully a couple of weeks away. We're not just paying lip service to these discussions - there are plenty of examples of good suggestions making it onto the live site, which is why we encourage constructive feedback.

As far as the rationale for change is concerned, it was never really about attracting new users (I hope that this doesn't sound arrogant because it really isn't meant to, but we don't suffer from a shortage of new users) but more about doing a better job of letting existing users find cars. What the analytics data on the old site told us is that you can't see the wood for the trees. So many of our page impressions are generated by search results pages because users are unable to satisfactorily narrow their search results, and that's the rationale behind the introduction of search filters.

When we started to look at this in detail we realised that we potentially had a way of allowing people to search by far more than just the usual (price, location, user added specifications) and that's why we can allow searches by body type, driven wheels, engine capacity etc. Those are aimed at existing users (who we like to think know a bit about their cars) rather than new users.
We've had the same discussions on many different threads now, I'm fully appreciative of what you've been trying to achieve thumbup

I did this morning start to deconstruct the main page to send it back to show what just a few tweaks in my head would make it much better, but unfortunately ran out of time! But in descriptive form, if I can make a few suggestions? smile

I would make the page slightly wider (unsure if you've done this though purely to fit on mobile devices? Because I find it actually works well on my Galaxy S2.. no probs there at all).

Drop the A-Z search, utterly useless. We've implemented these in our application, and we have to admit we put it in there just because we could, no one uses it. Here it increases the clutter.

Perhaps initially make the filter hidden. Not everyone wants to filter straight away - it's a problem with the likes of AutoTrader, where you can't really browse (this is where PH has a USP for me, and why it's ALWAYS my go to site for browsing cars). Sure you can just say look down a bit, the old bit is there - but if something is distracting you from it, it's a bit irritating (probably only me on this one!).

I'd forget the hover over "info" icons with tooltip, again it's clutter. Stick one link to a help page. Remember most users will have been here more than once. Once you know how to use a web site, you do not need to be reminded over and over again - unless you're constantly bringing in new users? Doubt that's the case here.

That's it for just the main page... The results and individual pages are OK - just the font could be larger and consistent with the main site (and old classifieds).

I didn't want to sound like a misery guts, I was only backing up what a few people here had commented on.

Stuart

11,585 posts

131 months

[news] 
Tuesday 2nd October 2012 quote quote all
smartypants said:
I didn't want to sound like a misery guts, I was only backing up what a few people here had commented on.
You're not, and the feedback is both useful and appreciated. Cheers. thumbup

smartypants

21,140 posts

49 months

[news] 
Tuesday 2nd October 2012 quote quote all
Stuart said:
smartypants said:
I didn't want to sound like a misery guts, I was only backing up what a few people here had commented on.
You're not, and the feedback is both useful and appreciated. Cheers. thumbup
Cool thumbup

And for balance, some positives smile - I've just been looking for 997s... Functionality wise, once you're searching around for specifics, it's excellent. Quick and precise. Photo viewer a bit rough round the edges, but works.


C15

328 posts

123 months

[news] 
Tuesday 2nd October 2012 quote quote all
Shaw Tarse said:
C15 said:
Is there anyway to add sort by year like the old one had? Although it didnt always work, if people hadnt actually, put in the year of build.??
Unless I'm misunderstanding you, its possible to set that as one of your filters?
Not on my iPHONE... frown
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Stuart

11,585 posts

131 months

[news] 
Tuesday 2nd October 2012 quote quote all
C15 said:
Not on my iPHONE... frown
The Year from and Year to filter does work on your iPhone.

At present we don't have a "sort by year made" on results, but that's coming soon.

C15

328 posts

123 months

[news] 
Tuesday 2nd October 2012 quote quote all
@Stuart,

none of the filters work on my iPhone, as I cannot get the screen large enough for my thumbs to work on them, or long enough until it timeouts again and again and again.... Hence using the pc & mac for the forum, however, why is it the pics don't open on a mac? Is there something I'm doing wrong, or is it because I'm behind a firewall?

Shaw Tarse

21,689 posts

83 months

[news] 
Tuesday 2nd October 2012 quote quote all
C15 said:
@Stuart,

none of the filters work on my iPhone, as I cannot get the screen large enough for my thumbs to work on them, or long enough until it timeouts again and again and again.... Hence using the pc & mac for the forum, however, why is it the pics don't open on a mac? Is there something I'm doing wrong, or is it because I'm behind a firewall?
Are you using mobile site, or full fat?

<I can't be of any help, but it may help the techies?>

C15

328 posts

123 months

[news] 
Tuesday 2nd October 2012 quote quote all
On mine, on classifieds it switches automatically to the classified.pistonheads.com instead of mobile.pistonheads.com

Can't get on the mobile site via classifieds, even if I type in the link... it may be an iOS 5 & 6 problem? (had it on my old iPhone too).

Stuart

11,585 posts

131 months

[news] 
Tuesday 2nd October 2012 quote quote all
On the mobile site the new classifieds platform won't redirect to mobile.pistonheads.com.

We have a mobile site in build, but for the time being your big thumbs will need to manage.

As for the images not appearing on Mac, do you have an adblock running? You don't need to disable it, but it might be worth adding an exception for classifieds.pistonheads.com


C15

328 posts

123 months

[news] 
Tuesday 2nd October 2012 quote quote all
Cheers Stuart..

will check later.

cuneus

5,709 posts

122 months

[news] 
Tuesday 2nd October 2012 quote quote all
Matt, Stuart

given that screen real estate is a at a premium (I looked at the site at 1024x768 and you can't even see a car or the categories without scrolling) you could implement something like this (it needs prettying!)

<style>
div.floating-menu {position:fixed;bottom:10px;right:6px;background:#f ff4c8;border:1px solid #ffcc00;width:100px;}
div.floating-menu a, div.floating-menu h3 {display:block;margin:0 0.5em;}
</style>
<div class="floating-menu">
<a href="#"><b><center>Goto Top</center></b></a>
</div>

bitwrx

1,104 posts

84 months

[news] 
Tuesday 2nd October 2012 quote quote all
Hi Stuart,

Not sure if this has been covered already. Sorry for not reading the whole thread.

I've got an ad up at the moment, and IMHO, it looks ace... in the old format.

I used a load of wiki formatting (== for section heads, * for bullets etc). The new site has stripped it all out. It looks like it was written by an illiterate who doesn't know to use paragraphs, or spaces after a full stop.

Good
Bad (Even the old url is easier to remember...)

Please give me my formatting back!!!

(Yes I know its a free ad site, and I'm sure there are very good technical reasons why the new site is going to be better. I just hope the formatting tags make it into the new version soon.)

ETA: It also has the year of my car down as '84. It says '83 in the logbook. I think. It's also not a 1.3. It's a 1275. Not a big thing, but I'm selling it on PH because it's a specialist car site, for what I think is a specialist car (or at least one with niche appeal). A 1.3 mini in a mini-nut's mind is more likely to be a 1293cc or a 1340cc, or most likely a 1.3i. None of these describes the engine in my car.

Edited by bitwrx on Tuesday 2nd October 22:21

Stuart

11,585 posts

131 months

[news] 
Tuesday 2nd October 2012 quote quote all
Charlie,

We can add this to the list of things to look at.

Stuart

AL001

726 posts

150 months

[news] 
Wednesday 3rd October 2012 quote quote all
Spent 15 mins trying to place an ad and getting....


"please do not use HTML code, email addresses, swear words or webpage links"


None of which is in my advert. banghead

Switch

3,335 posts

55 months

PH Techie at Large

[news] 
Wednesday 3rd October 2012 quote quote all
There are a number of potential things that could block it, the @ symbol for one. If you email the text to support@pistonheads.com I'll tell you what's wrong with it chap.

AL001

726 posts

150 months

[news] 
Wednesday 3rd October 2012 quote quote all
Yes, the @ symbol was the issue in mileage/date part. Everything else went smoothly after that hiccup.

Now fixed thanks to Luke on phone service but thanks for your reply here also. thumbup

Stuart

11,585 posts

131 months

[news] 
Wednesday 3rd October 2012 quote quote all
It's there because it is the numero uno method scammers use to outwit our tools for alerting potential victims when we identify a scam ad, so it's a necessary evil I'm afraid.

We could be clearer with our text saying this though, and we're working on that.

SPS

Original Poster:

787 posts

140 months

[news] 
Wednesday 3rd October 2012 quote quote all
Hi Stuart - I have to say that I think that you are Fielding the various issues well.
I noticed a message from a Kent car dealer appears to have been withdrawn. Was it because it was not the appropriate forum re the issues being discussed?
Cheers
Steve

Stuart

11,585 posts

131 months

[news] 
Wednesday 3rd October 2012 quote quote all
SPS said:
Hi Stuart - I have to say that I think that you are Fielding the various issues well.
I noticed a message from a Kent car dealer appears to have been withdrawn. Was it because it was not the appropriate forum re the issues being discussed?
Cheers
Steve
Thanks. Comes with the territory, and the more feedback we get the quicker we can resolve issues. The team are working really hard to deal with the (comparatively small) number of issues, and fixes are either already or soon to be deployed for most.

Yes, I've sorted out KMC's issues seperately. We've a sales team specifically to deal with car dealers, so I took that post down as I didn't want the thread to be derailed by it.

His issue with image upload seems to be the same as another user's, so hopefully we've got that resolved now. The other issue he was experiencing (changing the price of stock) was affected by that restriction on the @ symbol in text, and it has also been changed.

At present that dealer only has three cars up on PH because of the issues he's been experiencing, so hopefully now we can get more of his stock live for him.

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