serious **** up please read ASAP!
Discussion
CraigJ said:
DaveH23 said:
This.
He comes accross as a horrible individual.
If I was a horrible person I would be knocking on your door right now but I don't have your address, but the way this is going I will be linked to your account details soon enough so will have your address full name and phone number soon enough.He comes accross as a horrible individual.
Look forward to meeting you.
ktards isn't horrible?P.S kettle's on.
CraigJ said:
Ive just had the email from you bunch of fktards about merging the classifieds and forum, usernames. If I log into my classified username im getting some one elses details including full name, address and number and email. Im unaware if any bank details are stored but this is a bit of a fk up dont you think?
Also who has my details now?
LMAO...reallyktards about merging the classifieds and forum, usernames. If I log into my classified username im getting some one elses details including full name, address and number and email. Im unaware if any bank details are stored but this is a bit of a fk up dont you think? Also who has my details now?
Edited by CraigJ on Wednesday 22 October 20:20
Lay off the steroids.
Or maybe just change to something more 'anabolic'.
As some muppet that develops websites and software I'd say the following:
1) I wouldn't take any offence to the OP's choice of wording, in fact
2) I would be using rather strong words myself if tasked to investigate this, especially the follow up 'we've fixed it' 'no, that's someone else again'
3) If I realised it was me that had messed up, then the language would get worse
You try not to screw these things up, because it's the law, out of professional pride and also because it's just good manners.
Remember, it's NOT the op who has had his information exposed (although, potentially he has), it's the other three people who had their details shown to some random on the internet. It's just that he's the only one to have noticed and done something about it.
If these there have had their contact details shown to other people, it's likely other classified users have. Have Haymarket conducted an analysis of how this happened, and identified any other potentially affected accounts. Have they taken action to stop it happening again? Have Haymarket contacted these three people to inform them of the data breach - remember, unless they are old forum users these people paid Haymarket for the classifieds service.
I'd be interested to hear how accounts are 'associated' with each other - I fail to see a way that you can safely do that given the small amount of information in a forum profile (I don't have a classified one so don't know what it holds).
1) I wouldn't take any offence to the OP's choice of wording, in fact
2) I would be using rather strong words myself if tasked to investigate this, especially the follow up 'we've fixed it' 'no, that's someone else again'
3) If I realised it was me that had messed up, then the language would get worse
You try not to screw these things up, because it's the law, out of professional pride and also because it's just good manners.
Remember, it's NOT the op who has had his information exposed (although, potentially he has), it's the other three people who had their details shown to some random on the internet. It's just that he's the only one to have noticed and done something about it.
If these there have had their contact details shown to other people, it's likely other classified users have. Have Haymarket conducted an analysis of how this happened, and identified any other potentially affected accounts. Have they taken action to stop it happening again? Have Haymarket contacted these three people to inform them of the data breach - remember, unless they are old forum users these people paid Haymarket for the classifieds service.
I'd be interested to hear how accounts are 'associated' with each other - I fail to see a way that you can safely do that given the small amount of information in a forum profile (I don't have a classified one so don't know what it holds).
Petrus1983 said:
Really don't see any need to speak to anyone in that manner over a genuine mistake, pick up any phone book and there's thousands of names and addresses. If I owned Haymarket (sadly I don't!) I'd consider that we'd never see eye to eye and drop you as a client/customer.
So, as the owner of Haymarket, you would expose my details to any tom, dick or harry on the internet, then ban me when I voice my justified concerns?Sure, to say the guy comes across as a touch forward may be a slight understatement, however laws are laws...
ols said:
So, as the owner of Haymarket, you would expose my details to any tom, dick or harry on the internet, then ban me when I voice my justified concerns?
Sure, to say the guy comes across as a touch forward may be a slight understatement, however laws are laws...
It is possible in life to be assertive of one's right and sound annoyed - without actually being rude.Sure, to say the guy comes across as a touch forward may be a slight understatement, however laws are laws...
ols said:
Petrus1983 said:
Really don't see any need to speak to anyone in that manner over a genuine mistake, pick up any phone book and there's thousands of names and addresses. If I owned Haymarket (sadly I don't!) I'd consider that we'd never see eye to eye and drop you as a client/customer.
So, as the owner of Haymarket, you would expose my details to any tom, dick or harry on the internet, then ban me when I voice my justified concerns?Sure, to say the guy comes across as a touch forward may be a slight understatement, however laws are laws...
I would like to re-iterate that we take this very seriously, we have a fix going out for this on Wednesday. We have taken the process of temporarily suspending any account that can access others - something only affecting a handful of accounts, most of which have not been used for years.
The problem only happens one way round, so the OP can not have any of his details accessed by someone else, just he can see 2 other accounts that match a specific detail, as we have now temporarily suspended this account till Wednesday there is no chance of seeing other details.
Oh, and we have had worse said about the tech team on PH before on here, though I do not condone it (it is not very motivating for the staff at PH), it is a bit water ducks back for us.
The problem only happens one way round, so the OP can not have any of his details accessed by someone else, just he can see 2 other accounts that match a specific detail, as we have now temporarily suspended this account till Wednesday there is no chance of seeing other details.
Oh, and we have had worse said about the tech team on PH before on here, though I do not condone it (it is not very motivating for the staff at PH), it is a bit water ducks back for us.
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