Issues with new Login System - Add them here

Issues with new Login System - Add them here

Author
Discussion

R0G

4,986 posts

156 months

Wednesday 13th May 2015
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The What's new tab now is always showing me that - There are no new topics

RFC1

1,107 posts

198 months

Wednesday 13th May 2015
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Fish said:
funkyrobot said:
Same here. Log in, spend some time on the site, close browser or go elsewhere, go back to PH, need to login again, but can just click login and it performs this action without having to enter details.
+1
+2

Krikkit

26,541 posts

182 months

Wednesday 13th May 2015
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RacingPete said:
It was a slightly off process flow

We have moved to federated login system, so the forums is authenticating against a central login system (and so does the classifieds). This then enables us in the future to roll out the single login to other systems, apps etc.

As part of this we have two forms of knowing who you are. Authenticate and Authorize

The first one just checks who you are and grabs the details of your account based on your cookie from the federated login,
The second will actually check if you are logged in on federated login and then renew your credentials on the site requesting the login (e.g. the Forums).

So every 60 minutes we expire the cookie on the forums, so this requires a re-authorize to update the cookie.

The post reply page is then using Authenticate, so checks your account details and if it doesnt know you are logged in will show a "need to login or register page" to submit a post (not necessarily the wrong thing).

The issue is that it wouldn't go and renew your cookie (as the authorize does this) and keep you moving down the flow to post. We are just looking at whether changing how this page works will still work with people who are not registered - but seems this is the quick fix while working out the flow better in the long term.

For a techie response....


Non-techie....

The cookie expires after 60 minutes and if you haven't visited a page that requires you to be logged in (My Stuff, Post etc) in that time, then it wont renew that cookie, and after 60 minutes you are seen as logged off by any page that wants to know your details. We are changing the flow


Edit: To add this is not a security change, it is because the data from the centralised login system may become stale (if you change username, verification etc) and this enables it to keep fresh and renew.

Edited by RacingPete on Wednesday 13th May 15:21
Sorry, am I reading this right? We're going to have to log back in to the forums (or at least have our sessions expire then have to pass through a login page to refresh a cookie) every 60 mins?

Did someone actually think about that? If I log in to a forum I don't want to keep having my user views and preferences ignored until I click login again. That's absolutely crazy, why don't the classifieds do this and not the forums?

Surely it would make more sense to have to re-enter credentials (or rather refresh a cookie) for the classifieds (which are the important bit after all)?

PoleDriver

28,647 posts

195 months

Wednesday 13th May 2015
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I've just received 2 emails from PH

Email #1 Says that my login name is PoleDriver (correct) and gives my old email address which I updated from last week (incorrect).
Email #2 Says that my login name is poledriver (incorrect) and gives my new email address which I updated to last week (correct).

PoleDriver

28,647 posts

195 months

Wednesday 13th May 2015
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Great!
Now I'm trying to follow up on a topic from a week or so back.
Using 'My stuff' I am not able to go back more than 24 hours.
When selecting 'my topics' or 'my replies' I get a message saying that there were no entries in this period!

ETA
And when trying to access 'local chat' I get this:-
No Postcode Specified

To use this feature you must have a UK postcode specified on your profile.

But my postcode is in my profile?

Edited by PoleDriver on Wednesday 13th May 18:20

NoNeed

15,137 posts

201 months

Wednesday 13th May 2015
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I keep being logged out, is it me? I ask because chrome isn't even saving the password.

Alucidnation

16,810 posts

171 months

Wednesday 13th May 2015
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blueg33 said:
Big Rumbly said:
Keep having to log in, even having navigated away for a few minutes, does not remember password/login
+1
+2

NoNeed

15,137 posts

201 months

Wednesday 13th May 2015
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Alucidnation said:
blueg33 said:
Big Rumbly said:
Keep having to log in, even having navigated away for a few minutes, does not remember password/login
+1
+2
OOPs I should have read thread before posting

Catweazle

1,165 posts

143 months

Wednesday 13th May 2015
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RacingPete said:
ChemicalChaos said:
I can log in just fine on my computer, but my phone will not log in. I see there is an issue with the mobile site, but I always run the desktop site on my phone anyway as I prefer the zoom ability.
Every time I try to log in on my phone, it returns an "invalid username and password combination" notice
Hmmm... this confuses me - if you are viewing desktop on both, then just login here on your mobile and you should be fine.

http://www.pistonheads.com/user/login
I had the same problem, so sent an email to the admin team. It seems that the problem was that my password did not contain both upper and lower case letters. All good here now, thanks admin.

RacingPete

Original Poster:

8,884 posts

205 months

Wednesday 13th May 2015
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Krikkit said:
Sorry, am I reading this right? We're going to have to log back in to the forums (or at least have our sessions expire then have to pass through a login page to refresh a cookie) every 60 mins?

Did someone actually think about that? If I log in to a forum I don't want to keep having my user views and preferences ignored until I click login again. That's absolutely crazy, why don't the classifieds do this and not the forums?

Surely it would make more sense to have to re-enter credentials (or rather refresh a cookie) for the classifieds (which are the important bit after all)?
No, you are not reading that correctly.

The system will automatically renew your cookie if you go to a page that requires you to be authorised to see it, thus you shouldn't even know it happens. So if you go to My Stuff, Post a Reply, My Preferences - then it will renew the cookie. If you go to another part of the site and come back 60 minutes later, going to My Stuff will automatically log you back in to the forums.

The length of time this cookie is set is too short, thus we need to extend it, which will be a new release (tomorrow hopefully).

Alucidnation

16,810 posts

171 months

Wednesday 13th May 2015
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NoNeed said:
Alucidnation said:
blueg33 said:
Big Rumbly said:
Keep having to log in, even having navigated away for a few minutes, does not remember password/login
+1
+2
OOPs I should have read thread before posting
Probably.

StuntmanMike

11,671 posts

152 months

Wednesday 13th May 2015
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Thanks Mods, able to log on and get my fix now.thumbup

miniman

25,000 posts

263 months

Wednesday 13th May 2015
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Text input on Android mobile has gone slooooooowslooooooow

530dTPhil

1,377 posts

219 months

Wednesday 13th May 2015
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+2

Krikkit

26,541 posts

182 months

Wednesday 13th May 2015
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RacingPete said:
Krikkit said:
Sorry, am I reading this right? We're going to have to log back in to the forums (or at least have our sessions expire then have to pass through a login page to refresh a cookie) every 60 mins?

Did someone actually think about that? If I log in to a forum I don't want to keep having my user views and preferences ignored until I click login again. That's absolutely crazy, why don't the classifieds do this and not the forums?

Surely it would make more sense to have to re-enter credentials (or rather refresh a cookie) for the classifieds (which are the important bit after all)?
No, you are not reading that correctly.

The system will automatically renew your cookie if you go to a page that requires you to be authorised to see it, thus you shouldn't even know it happens. So if you go to My Stuff, Post a Reply, My Preferences - then it will renew the cookie. If you go to another part of the site and come back 60 minutes later, going to My Stuff will automatically log you back in to the forums.

The length of time this cookie is set is too short, thus we need to extend it, which will be a new release (tomorrow hopefully).
Ah, understood. That's a problem if someone just uses pinned/bookmarked links to general gassing or other similar parts of the forum though, as once the cookie has expired it reverts back to anonymous settings.

Morningside

24,111 posts

230 months

Wednesday 13th May 2015
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Morningside said:
Still asking me to login again. I have changed from "classic" (which I like frown) to "big blue".

Will see how it goes, if not I am swapping back.

(Firefox. Windows 7).
Seems to work OK as "Big Blue". Coincidence?

DaveShift6

5 posts

108 months

Wednesday 13th May 2015
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I've had to re-register with this account, I can't login with my old one (Dave^) and I can't reset my password.

Help please, I don't want to be a n00b.

Ta muchly.

sunbeam alpine

6,946 posts

189 months

Wednesday 13th May 2015
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NoNeed said:
I keep being logged out, is it me? I ask because chrome isn't even saving the password.
I'm having the same problem. Strangely enough a page refresh (F5) logs me back in???

Watchman

6,391 posts

246 months

Wednesday 13th May 2015
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garyhun said:
Is mobile PH still working?

I can see the forums but every time I try to login I get the "sorry! an error occurred....." message.
This is exactly the problem I'm having. Android phone with Chrome browser, looking for mobile.pistonheads.com


Morningside

24,111 posts

230 months

Wednesday 13th May 2015
quotequote all
Morningside said:
Morningside said:
Still asking me to login again. I have changed from "classic" (which I like frown) to "big blue".

Will see how it goes, if not I am swapping back.

(Firefox. Windows 7).
Seems to work OK as "Big Blue". Coincidence?
Nope, still doing it frown