Issues with new Login System - Add them here

[RacingPete]

Fish said:

I've still got a very short lease time on the cookie requiring me to click login every few hours...

The issue with the cookie has taken us much longer to fix than we expected - so this is not going to be released till early next week - but we have found the issue and the code is currently in testing prior to that release.

[RacingPete]

Chr1sch said:

I don't have the time to read all the pages but the constant requirement to login to get the new mobile UI is driving me potty

Luckily you only need to read the post four above, where we have a fix going out for this early next week.

[RacingPete]

I have been away on holiday for the last week so just playing catch up.

The team released an update for the constant having to re-login issue so that the remember me applies across the forums. You may have to logout and log back in again (clicking remember me) to make sure the cookies are up to date. Or clear your cookies on your device.

A release was also released to fix the issue logging in on IE9, this will now work properly.

I am catching up with the product team on the mobile.pistonheads.com and how that progressed last week - will get an update out soon.

[RacingPete]

HarryW said:

It continues, went onto a YouTube link from the TVR new car thread, came back and I'm logged out. Is this a Safari issue or PH?

If you have logged out, cleared all cookies and then logged back in with Remember Me then you should be all sorted with your cookies and it will remember you... so does sound like either that process has not fully cleared everything up, or an issue with your machine.

My Safari on a Mac always has me logged in without an issue... what is the exact spec you are running (apologies if you have mentioned it before)?

[RacingPete]

Megaflow said:

I thought I'd try that and see what happens. So I clicked log out, closed the tab, then closed down safari entirely from running in the background, opened it back up, clicked Pistonheads, and clicked log in.

It logged me it without asking for a user name or password, I am not sure if that is worthy of or

That is very strange... none of our testing across multiple devices has done that.

[RacingPete]

... you take a few weeks off and eventually glad someone noticed

Back today - so catching up on this thread. The product team have been reading these threads and hopefully taking necessary action, will check what is in the backlog.

[RacingPete]

Matt UK said:

Yup, cleared everything which is a right pain. Still not working.

When is this going to be sorted? Might give PH a miss until the basics are in place.

Obviously we don't want that to happen, so would like to help you with what you are seeing.

For all the colleagues in the office we now do not have to login again, and all is working fine - so need to understand what is different about your system.

When you say you have to login again - are you having to go to the login page and fill in your username/email and password every time you come back to the site?

Or is it that the site is seeing you as logged out, and then when you go and write a post or view my stuff it logs you back in?

[RacingPete]

HarryW said:

RacingPete said:

Obviously we don't want that to happen, so would like to help you with what you are seeing.

For all the colleagues in the office we now do not have to login again, and all is working fine - so need to understand what is different about your system.

When you say you have to login again - are you having to go to the login page and fill in your username/email and password every time you come back to the site?

Or is it that the site is seeing you as logged out, and then when you go and write a post or view my stuff it logs you back in?

Can I assume none of the staff have iPad's or run Safari, or is just me then.....

You can assume none of us run iPads... but the majority are on a mix of Windows with Chrome, Macs with Safari and Chrome, and iPhones running native browser... which handily represents the same setup as the majority of users.

I have an iPad, that I do not use - but I will run it for a week once charged and then I can see if it is just you

[RacingPete]

Matt UK said:

I can read, but when I want to reply it takes me to the log in page.
When I type 'M' it autofills Matt UK, but requires a password.
Home PC runs Chrome or IE, iphone runs Safari.

Do you click the remember me option when you login?

[RacingPete]

We release upgrades every Tuesday and Thursday so potentially. I am not in the office today so will check with the team tomorrow, though I have had no issues on my phone today (I know a test set of one)