I can't update my profile picture.

I can't update my profile picture.

Author
Discussion

tomsugden

Original Poster:

2,237 posts

229 months

Friday 12th June 2015
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I have tried several times to update my profile picture. I choose the file and save changes, and then see a message saying I may have to wait 15 minutes for it to update. The first time I saw this message was a week ago!

Shaw Tarse

31,543 posts

204 months

Friday 12th June 2015
quotequote all
Try uploading new photo now.

tomsugden

Original Poster:

2,237 posts

229 months

Friday 12th June 2015
quotequote all
Now I have no picture, and still can't upload another. It's a jpg file of 337KB on my desktop if that helps..

Big Al.

68,879 posts

259 months

Friday 12th June 2015
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Have you cleared your cache?

Shaw Tarse

31,543 posts

204 months

Friday 12th June 2015
quotequote all
tomsugden said:
Now I have no picture, and still can't upload another. It's a jpg file of 337KB on my desktop if that helps..
I'd cleared your pic (it has helped in the past ) frown
As Al suggests try clearing your cache, however it may need a techie to help http://www.pistonheads.com/gassing/topic.asp?h=0&a...

tomsugden

Original Poster:

2,237 posts

229 months

Tuesday 23rd June 2015
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Still no joy, despite clearing the cache and also trying a different browser, and even a different computer. I'll contact the techies. Thanks.

RacingPete

8,884 posts

205 months

Tuesday 23rd June 2015
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There seems to be a problem in the back end where the images are getting stored - will have a dig around and see if we can solve it.

RacingPete

8,884 posts

205 months

Thursday 25th June 2015
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Update... we have put a release out for this and it is now working.