(ANSWERED)Photo orientation

[AlexS_LDN]

Still an issue many years on...



Even if I hold my phone the "correct" way, it will still come out wrong. Is it because this beta software is free? I guess I may try rotating images in my phone's photo editor though it's a ballache (sighs)

Edited by AlexS_LDN on Saturday 2nd February 09:40

[paulrockliffe]

Is there a solution to this yet? I note above that this PH say this isn't a PH issue, but my photos upload and display correctly everywhere, other than on PH using the upload option provided by PH.

[Ben Lowden]

Thanks for flagging this. Unfortunately this is an issue with Thumbsnap so it's not something we're able to control, however I have just fed this back to their team again to see if they're able to investigate it.

We've tried to reproduce it, but are able to upload portrait images fine ourselves.

[TonyRPH]

Ben Lowden said:

Thanks for flagging this. Unfortunately this is an issue with Thumbsnap so it's not something we're able to control, however I have just fed this back to their team again to see if they're able to investigate it.

We've tried to reproduce it, but are able to upload portrait images fine ourselves.

As I posted on the first page - this is because of the EXIF orientation tag, which Thumbsnap are using to determine (incorrectly apparently) the image orientation.

It can easily be resolved, by saving the image without any EXIF information prior to uploading.

Depending on phone / tablet configurations, the EXIF info can contain all manner of information, not least of all geo tagging (if not disabled).