(PENDING)Phonesafe, Beware!!!!!

[LordGrover]

You are not alone, winnie. Ofcom posted this three years ago: 070 numbers.

[rscott]

WinstonWolf said:

The problem is it starts with 07, the same as every mobile in the country. If it catches lots of people out it needs to be pointed out from the outset that people are dialling a premium rate number.

It starts 070 , unlike any mobile in the country. Blame OFCOM for allocating that prefix to personal numbers instead of mobiles.

[WinstonWolf]

rscott said:

WinstonWolf said:

The problem is it starts with 07, the same as every mobile in the country. If it catches lots of people out it needs to be pointed out from the outset that people are dialling a premium rate number.

It starts 070 , unlike any mobile in the country. Blame OFCOM for allocating that prefix to personal numbers instead of mobiles.

Mobiles use the 07 prefix, it's misleading. I just think a premium rate number should be clearly labelled so people are not misled.

If people are coming onto this thread to complain it's obviously not being made clear.

[Podie]

Ah, the quarterly bump of the Phonesafe thread!

[johnwilliams77]

[TankRizzo]

Vaud said:

They aren't hidden exactly.

I just checked via desktop and iPhone.

Same advert.

Desktop

Both show a clear note saying pricing / FAQs. On the iPhone one there is a "Call" button at the bottom of the advert that then shows the Phonesafe/FAQs screen before asking you to confirm that you want to call.

I guess both could say "additional call charges apply" to make it fairer?

The promotion goes against the PhonePayPlus code of conduct and has done for years, because the user has to click a link (which on mobile is not called "Pricing" but "FAQs") to even see the price information.

PhonePayPlus CoC said:

Once on a webpage that promotes a PRS, consumers should not have to scroll down
(or up) to view the key terms and conditions (especially, but not limited to, the price –
see section 2 of this Guidance), or click on a link to another webpage. The
PhonepayPlus Tribunal is likely to take the view that scrolling up or down to read key
terms and conditions, or requiring the consumer to click on a link to view them, is in
breach of rule 2.2.7 of the PhonepayPlus Code of Practice.

We are having to do this for all PRS numbers at work. Seems PH still don't give a toss about it.

Edited by TankRizzo on Wednesday 10th February 20:31

[johnwilliams77]

11quid for a call for 20mins, if I had known/remembered about the scam I would have just asked the guy for his number but when you're calling about a few cars you're in a rush. I guess that's what they're hoping for!

Edited by johnwilliams77 on Wednesday 10th February 20:59

[VX Foxy]

TankRizzo said:

Seems PH still don't give a toss about it.

Nail, meet Head...

wkers.

[funkyrobot]

Ollie_M said:

funkyrobot said:

They really aren't interested.

Not the case at all.

This thread is proving otherwise.

[Zombie]

Would you rather pay for an advert to sell your car?...

Or let the numerous tyre kickers, time wasters and test pilots pay?

Phonesafe is the winner for me.

It also keeps the canvassers away! Another win.

[boombastictiger]

Zombie said:

Would you rather pay for an advert to sell your car?...

Or let the numerous tyre kickers, time wasters and test pilots pay?

Phonesafe is the winner for me.

It also keeps the canvassers away! Another win.

This -

Also you have to remember we are in 2016, if you are a dealer with a website people will just click through and call the number they see on the website if they have suspicions about the Phonesafe one..And if no website am sure people could and do just email..

[Ollie_M]

VX Foxy said:

Nail, meet Head...

wkers.

Well no reason to stay around then .. Bye

[ali_kat]

[Ollie_M]

We have explored a number of avenues and I believe a decision has been made to migrate to a new free phone platform. Work has been scheduled to start in the next few months with a release date planned the second half of the year. Any further information I get on this I will let you know.

[johnwilliams77]

Ollie_M said:

We have explored a number of avenues and I believe a decision has been made to migrate to a new free phone platform. Work has been scheduled to start in the next few months with a release date planned the second half of the year. Any further information I get on this I will let you know.

Great
How about a refund?

[hadenough!]

Well done, it's only taken 6 years, 7 by the time you supposedly implement it.

[johnwilliams77]

hadenough! said:

Well done, it's only taken 6 years, 7 by the time you supposedly implement it.

Of course, allows them to milk it.

[SpunkyM]

...and here we are 6 months later

[pincher]

It's all in the planning dontyaknow.

They've still got 4 months to implement. Is there any update on progress?

[Simond S]

Ollie_M said:

We have explored a number of avenues and I believe a decision has been made to migrate to a new free phone platform. Work has been scheduled to start in the next few months with a release date planned the second half of the year. Any further information I get on this I will let you know.

That seems an expensive option.

If have 0800 at one end of the spectrum and 07 at the other there are options that would sit nicely in the middle, cost the caller no more than a normal call and not be costing Haymarket anywhere near the 0800 platform cost.