Discussion
hursty999 said:
Thanks; they are now closed so will try first thing as car comes tomorrow!
I was on the phone to A-Plan earlier.They got me a quote through Aviva. Importantly it includes new vehicle replacement cover for the 1st 12 months. For the following 12 months they offer product called "total Insurance plus" - this pays an additional 25% over any offer in the case of writing off the vehicle.
I'm comfortable that this negates any requirement for gap insurance on my 24 month deal.
That was £312.68 for the year, fully comp, 7500 miles, parked on drive, business use included.
Edited by dave_s13 on Monday 29th December 21:19
Phone call tonight from Lookers, err I need to speak to you about your car says sales chap. It transpires the dealer who promised them the car has sold it and my only option is a metallic one, they will do it at half price and I don't mind except they wanted to give me a met white - nooooo if I'm paying it won't be white - I've asked for black or grey - let's see what happens tomorrow.
DSLiverpool said:
Phone call tonight from Lookers, err I need to speak to you about your car says sales chap. It transpires the dealer who promised them the car has sold it and my only option is a metallic one, they will do it at half price and I don't mind except they wanted to give me a met white - nooooo if I'm paying it won't be white - I've asked for black or grey - let's see what happens tomorrow.
For me the metallic white is one of the best colours, shame it costs so much more.Well, we picked up our Zoe this morning. I had slightly mixed feelings leading to today as I was not 100% sure whether I'd like it when it's sat on the drive. Well, I have to say it's bloody lovely, I'm really quite taken with it.
Couple of minor issues that need sorting. The badge has lost some of its blue laminate, which I'd read about on the web. In fairness the dealer put there hands up to this straight away and have a new badge on order (although strange how dealers have never known this to have happened before). Also, they apparently ordered the wrong SD card for the nav (or lost the right one), but both will get sorted quickly and easily so hasn't soured things for us.
Couple of minor issues that need sorting. The badge has lost some of its blue laminate, which I'd read about on the web. In fairness the dealer put there hands up to this straight away and have a new badge on order (although strange how dealers have never known this to have happened before). Also, they apparently ordered the wrong SD card for the nav (or lost the right one), but both will get sorted quickly and easily so hasn't soured things for us.
Well I had a test drive last Saturday - very nice.
Unfortunately despite searching it looks like the deals that have supported the rush of new registrations of Zoe last year have now been withdrawn. It looks like the new max Renault deposit contribution is now £3000.
I will therefore not be getting one and will continue to use my ancient Rav4 for commuting duties until another, similar set of offers are unveiled.
Unfortunately despite searching it looks like the deals that have supported the rush of new registrations of Zoe last year have now been withdrawn. It looks like the new max Renault deposit contribution is now £3000.
I will therefore not be getting one and will continue to use my ancient Rav4 for commuting duties until another, similar set of offers are unveiled.
Well fun and games with the British Gas installation. I ordered about the 15th December, installation of the point was due tomorrow. Call from British Gas to say that the equipment had not arrived and my installation is delayed a week.
Someone posted that they had managed to get a granny lead for free from Renault, so I thought I would ring their customer services line. I get through to someone and put through to their customer service managers, and end up on hold for half an hour. Three times. Not very good service!
Someone posted that they had managed to get a granny lead for free from Renault, so I thought I would ring their customer services line. I get through to someone and put through to their customer service managers, and end up on hold for half an hour. Three times. Not very good service!
Unlucky re the granny lead. My BG install is due Monday and the car is currently sat charging off my FREE Granny lead.
/smugt
t
I wonder why I managed to wangle it. I'll try and dig out the name of the lass I spoke to, got it written down somewhere. She was really very pleasant. I took the angle of explaining we had the new car but we're unable to use it due to lack of convenient charge points (entirely true btw, Leeds has bugger all really) and asked if just a short term loan of a cable might be doable. She was very understanding and it was actually her that suggested we could keep it for free.
/smugt
tI wonder why I managed to wangle it. I'll try and dig out the name of the lass I spoke to, got it written down somewhere. She was really very pleasant. I took the angle of explaining we had the new car but we're unable to use it due to lack of convenient charge points (entirely true btw, Leeds has bugger all really) and asked if just a short term loan of a cable might be doable. She was very understanding and it was actually her that suggested we could keep it for free.
dave_s13 said:
Unlucky re the granny lead. My BG install is due Monday and the car is currently sat charging off my FREE Granny lead.
/smugtt
I wonder why I managed to wangle it. I'll try and dig out the name of the lass I spoke to, got it written down somewhere. She was really very pleasant. I took the angle of explaining we had the new car but we're unable to use it due to lack of convenient charge points (entirely true btw, Leeds has bugger all really) and asked if just a short term loan of a cable might be doable. She was very understanding and it was actually her that suggested we could keep it for free.
I just pm'd you, don't worry about replying now. Thanks anyway, you were very lucky to get someone who could help. My dealer is reluctant to let us go ahead and take delivery in case there is a wiring issue with the charger install, or the 02 network signal is poor at my home address. Doesn't make a lot of sense to me. We have 3 charge points 3 miles away. /smugt
tI wonder why I managed to wangle it. I'll try and dig out the name of the lass I spoke to, got it written down somewhere. She was really very pleasant. I took the angle of explaining we had the new car but we're unable to use it due to lack of convenient charge points (entirely true btw, Leeds has bugger all really) and asked if just a short term loan of a cable might be doable. She was very understanding and it was actually her that suggested we could keep it for free.
lost in espace said:
I just pm'd you, don't worry about replying now. Thanks anyway, you were very lucky to get someone who could help. My dealer is reluctant to let us go ahead and take delivery in case there is a wiring issue with the charger install, or the 02 network signal is poor at my home address. Doesn't make a lot of sense to me. We have 3 charge points 3 miles away.
Typically, I can't find the scrap of paper I wrote her name down on!I got through by starting an online chat, explained the situation briefly and she asked if it was ok to ring me back.
http://www.renault.co.uk/contact/customerservices/
Click make a complaint then request a live chat.
dave_s13 said:
Click make a complaint then request a live chat.
Giving live chat a try now!Edited to update. Someone called Kelly was helpful! I told a porky pie about BG not rescheduling the install in order to try to get it speeded up. We actually need the car from Monday now, but the dealer has said they won't deliver until the charging point is in. I doubt I will get a free cable out of this but you never know, might speed up the install though.
Edited by lost in espace on Wednesday 7th January 10:48
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