Travel Destinations Porsche curves

[Mark_S1000RR_2010]

That’s a similar story to the conversation I had with them. Rang up about 4 weeks ago to ask about my ferry crossings. They said, “but your trip has been cancelled”. Turns out they’d cancelled it by mistake, I still haven’t had a satisfactory explanation as to how that happened. They managed to reinstate it, thank god, but I lost my grandstand tickets as they’d put them back on the open market.

The information I’m getting from them is minimal. I’ve yet to hear about my ferry booking, which they can see on their system, but for some reason cannot send to me via email. I have refused any more dealings with them on the phone and will only make contact via email. I’ve been trying since 14th December 2023 to get all this sorted, but it’s still not.

I don’t know if they have made a major error on their side and are scrambling to sort it in the background. They can absolutely swing for their money if they want it without the issues being sorted.

[Aysedasi2]

Makes you wonder how much longer they can keep operating in this shambolic manner. I've never used them but after reading some of this and having had all of my arrangements in place weeks (months even) ago, I wouldn't touch them with a bargepole....

[FredericRobinson]

Aysedasi2 said:

Makes you wonder how much longer they can keep operating in this shambolic manner. I've never used them but after reading some of this and having had all of my arrangements in place weeks (months even) ago, I wouldn't touch them with a bargepole....

I suspect that at the minute any agency able to pay the ACO will be able to sell their allocation, even if plenty of their customers don’t come back the next year, trouble is that when people like me who’ve booked with Travel Destinations for a couple of decades switch elsewhere it just increases the pressure on the other agents who are already over subscribed

[Becks2702]

Ben Jk said:

I have just called TD. They have supposedly done everything their side and are waiting on Eurotunnel confirming bookings and there is a delay as Eurotunnel have "a lot going on". She said give us a couple more days, and then I said " so we should get confirmation by end of the week" to which she said "well I wouldn't want to commit to a date". Continues to feel very disorganised. More frustrating when I could go on line and book them myself so can't see how Eurotunnel would be delayed in confirming even with bulk bookings?!

When she pulled up our booking she asked me a vague question if I had completed all the documents they had sent out...well you should be able to see that surely?!!

st show.

Won't be booking with them again.

Edited by Ben Jk on Monday 26th February 13:13

Well ours “should” be a ferry crossing not eurotunnel so wonder what the excuse will be there.

Total sh*tshow
I’ll be contacting them AGAIN and can’t see us booking with them next year. Which is a shame as we really like the campsite (even though that’s gone downhill too) location is good though!

[Vsix and Vtec]

After the calamitous shambles that was spoken about on here last year in the lead up to the centenary involving TD, I'm surprised anyone has lived through that and then still chosen to returned to them this year.

[Ben Jk]

We’ve used them 5 times previously and we tend to go every other year so missed any issues last year. Definitely has gone downhill since they were taken over. I used to deal directly with Helen who was fantastic but she has now left.

I have zero confidence and as someone has suggested…I feel there has been a cock up and they are trying to rectify it behind the scenes.

Not a chance I’m paying the balance until they have confirmed everything! Can’t wait for the reminder/chaser email!!

[Ben Jk]

Anyone finding TD's email inbox is bouncing back now??

[Mark_S1000RR_2010]

I’ve just sent them a somewhat curt email, demanding my ferry bookings are confirmed asap. I’ll report back here if it bounces back.

Oh god. This is a bit ominous, all this.

[Mark_S1000RR_2010]

Email bounced back. Oh. Dear.

[Marcelinho]

I have a similar problem with team langoustine. I have bought my tickets there and got no response for a month now to my mails

And it is weird that they need a photo of my ID card.

[Becks2702]

Mark_S1000RR_2010 said:

Email bounced back. Oh. Dear.

Really? What from the standard contact email? Surely other people are having same concerns as us? Not see much over social media of concerns though, that’s why I came on here?

[happie33]

.

[Ben Jk]

So.. after the email bounced back I posted a comment on one of their FB posts (polite) stating that their email was bouncing back and could someone call me. It had the desired effect because I got a message via FB messenger from them. They then deleted my comment. I sent them screenshots of the bounce back and they have said they will investigate the email situation and promised to call me in the morning. The reason I emailed in the first place is the balance they sent out to me today is incorrect!

[Mark_S1000RR_2010]

Becks2702 said:

Really? What from the standard contact email? Surely other people are having same concerns as us? Not see much over social media of concerns though, that’s why I came on here?

That email is their main email that all their customer service people answer via - Rex, Ben, Jennifer etc. Okay, I get it that email can occasionally go down, but the fact that they are making no effort to let their customers know what the go is just adds to the general feeling that there’s more to this than we are being told.

I’m surprised more people on PH aren’t concerned about the general feeling of disquiet a few of us are expressing.

[Becks2702]

Ben Jk said:

So.. after the email bounced back I posted a comment on one of their FB posts (polite) stating that their email was bouncing back and could someone call me. It had the desired effect because I got a message via FB messenger from them. They then deleted my comment. I sent them screenshots of the bounce back and they have said they will investigate the email situation and promised to call me in the morning. The reason I emailed in the first place is the balance they sent out to me today is incorrect!

So basically if you comment on the FB posts they’ll get deleted anyway. Hence why we are not seeing any other disgruntled customers
I’ve not had my updated balance or ferry confirmation
We asked for grandstands but not not had to pay for them yet when usually you pay up front for them.
All a big mess really ain’t it?

[Ben Jk]

Becks2702 said:

Ben Jk said:

So.. after the email bounced back I posted a comment on one of their FB posts (polite) stating that their email was bouncing back and could someone call me. It had the desired effect because I got a message via FB messenger from them. They then deleted my comment. I sent them screenshots of the bounce back and they have said they will investigate the email situation and promised to call me in the morning. The reason I emailed in the first place is the balance they sent out to me today is incorrect!

So basically if you comment on the FB posts they’ll get deleted anyway. Hence why we are not seeing any other disgruntled customers
I’ve not had my updated balance or ferry confirmation
We asked for grandstands but not not had to pay for them yet when usually you pay up front for them.
All a big mess really ain’t it?

Yep. Looks that way. They seem pretty quick on any comments on their social media. I wonder if more have been posted then deleted. Mine wasn’t aggro. It was polite. Still has been removed

[Ben Jk]

Becks2702 said:

Ben Jk said:

So.. after the email bounced back I posted a comment on one of their FB posts (polite) stating that their email was bouncing back and could someone call me. It had the desired effect because I got a message via FB messenger from them. They then deleted my comment. I sent them screenshots of the bounce back and they have said they will investigate the email situation and promised to call me in the morning. The reason I emailed in the first place is the balance they sent out to me today is incorrect!

So basically if you comment on the FB posts they’ll get deleted anyway. Hence why we are not seeing any other disgruntled customers
I’ve not had my updated balance or ferry confirmation
We asked for grandstands but not not had to pay for them yet when usually you pay up front for them.
All a big mess really ain’t it?

We have grandstand seats and have paid for them. May be worth checking they definitely have yours booked.

[Ben Jk]

After hitting a brick wall this morning I have been told to go down this route.....may be of use to some of you.

If you wish to escalate your case you can email our Head of Customer Service, Ben on [e-mail]. Once your email has been received, he will review your case and arrange a call with you within 5 working days. Please make sure to include a brief summary of what has happened, your booking reference and the best contact number to call you on.

[Vsix and Vtec]

That seems like a needless step. Could they not just escalate it internally? You would think they'd already be in possession of the details, so why the devil do you now need to give it to them again? This seems disturbingly disjointed to me.

[Ben Jk]

I thought the same but the won't budge from that process!! Nothing shocks me now!