Mis sold used car. Advice please.
Discussion
AReading said:
How do i find oasis?
I can't find it on google to do that.
It's an MB dealer tool. It's where the spec sheet posted earlier came from. I can't find it on google to do that.
AReading said:
I took the car to Mercedes in Reading, and they hooked the car up and check the gear box, ignition, dash board etc and everything came up as true mileage.
As expected, it's an ex daily rental/multi-user vehicle. They should have made you aware of this prior to purchase. That's your reason to return the vehicle if you wish to. You may struggle to find a similar age, spec and mileage vehicle that was previously privately owned however, for the reasons given previously. If you do, it likely won't be the same price. The rest is a case of not having been properly explained how the service documentation works for MBs and a lack of a proper handover, explaining features and controls, which is fairly poor customer service, but not a legal complaint as such. The spec as advertised is correct.
TooMany2cvs said:
Two previous... The OP's looking at the current V5C, with "an individual" name on it, and "1 previous keeper".
So first keeper - rental. Second keeper - taxi.
Gotcha. Probably sold to the second as approved used in that case, and from the MoT date and I expect date of last change of RK will have been used for private hire by a sole trader/one man band for a bit. So first keeper - rental. Second keeper - taxi.
Dealer will be aware of it. Part ofmthe used car purchase process for us is getting the person to confirm that the vehicle has never been written off, is clear from finance and hasn't been used for hire or reward. Of course, people can lie, but dealers aren't usually that daft/naiive...
Edited by 4941cc on Friday 3rd March 14:29
The v5 last owner was a name which i guess would have been the taxi driver.
can't remember what it was now.
duplicate mot certificate, showed it was mot'd in luton, along with the active licence.
it was not owned by mb, as they were allowed to tell me that info, but no more than that because of data protection.
the £79 mb diagnostics showed nothing untoward with the milage, and they did a full check.
still am not 100% convinced though.
Hopefully i will be successful at rejecting the vehicle via finance company because the dealer, when asked withheld information from me at point of sale.
Park assist is on there, saw the blue p today so not mis sold by features, only by history.
can't remember what it was now.
duplicate mot certificate, showed it was mot'd in luton, along with the active licence.
it was not owned by mb, as they were allowed to tell me that info, but no more than that because of data protection.
the £79 mb diagnostics showed nothing untoward with the milage, and they did a full check.
still am not 100% convinced though.
Hopefully i will be successful at rejecting the vehicle via finance company because the dealer, when asked withheld information from me at point of sale.
Park assist is on there, saw the blue p today so not mis sold by features, only by history.
4941cc said:
As expected, it's an ex daily rental/multi-user vehicle. They should have made you aware of this prior to purchase. That's your reason to return the vehicle if you wish to. You may struggle to find a similar age, spec and mileage vehicle that was previously privately owned however, for the reasons given previously. If you do, it likely won't be the same price.
The rest is a case of not having been properly explained how the service documentation works for MBs and a lack of a proper handover, explaining features and controls, which is fairly poor customer service, but not a legal complaint as such. The spec as advertised is correct.
mb said they weren't allowed to tell me who owned it, except that it wasn't them, so what rental company would likely have kp as a reg?The rest is a case of not having been properly explained how the service documentation works for MBs and a lack of a proper handover, explaining features and controls, which is fairly poor customer service, but not a legal complaint as such. The spec as advertised is correct.
Even if it is true mileage, still don't want to keep it, they should have told me and then it would have been my decision.
Irritated i am now having to use my other car that is over mileage when I have that on the drive.
Will try and push them for an answer today.
AReading said:
Hopefully i will be successful at rejecting the vehicle via finance company because the dealer, when asked withheld information from me at point of sale.
What happened to...AReading said:
said i can take it back if i can prove it was a taxi.
...?You can. That registration has a still-current TfL licence.
AReading said:
mb said they weren't allowed to tell me who owned it, except that it wasn't them, so what rental company would likely have kp as a reg?
MBUK supply rental companies directly, AVIS as stated by the person who posted the OASIS spec sheet. Data Protection restrictions apply to individuals' personal data, not incorporated businesses...AReading said:
Even if it is true mileage, still don't want to keep it, they should have told me and then it would have been my decision.
Absolutely, that is your prerogative and it's what should have happened according to Consumer Protection from Unfair Trading regs and OFT guidance for dealers states. Previously, if asked specifically, we had to answer truthfully. But that relied on the customer asking the right questions, now the onus is placed upon sellers to voluntarily disclose any material fact that may influence a decision to purchase, there's no requirement for the consumer to have to ask. If you did and they either obfuscated or lied, then they are a) idiots and b) screwed.
king hell 
?
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