At last I've bought a 993 however...
Discussion
Solarized said:
Agreed.
I suspect if they really wanted to they could come up with vehicle from another branch.
Sorry I dont agreeI suspect if they really wanted to they could come up with vehicle from another branch.
A courtesy car is not a right it is at the repairers discretion
OPCs have a small number of courtesy cars that are booked out in advance to their service / retail customers when they are booked up they are booked up ... if they had a customer who had an issue with a recently purchased car from them then they may feel more obligated
I dont know if the OP has a relationship with this OPC or not ....if not and they havent laid eyes on the OP then I wouldnt expect them to supply a car
A courtesy car is a bit like goodwill ..it works both ways .. spend money at the OPC and they will spend money on you
Dealing with an OPC is NOT dealing with Porsche directly you are dealing with a motor group , apart from the few PCGB owned OPCs, and even then you are not dealing with the manufacturer you are dealing with the importer who will claim back the cost of the recall repair from PAG, the cost of courtesy cars sits with the OPC not with Porsche and the OPC does not claim back the costs of their fleet to Porsche
The recall is more than 10 years old and could/should have been completed by now really so I dont see why it should cost the repairing dealer money to complete, moreover you could argue that the buyer should have checked that there were no outstanding recalls before he purchased the car ..?
The OPs best recourse is to call PCGB customer assistance and see if they can ask the OPC to re look at their courtesy car commitments for the duration of the repair
davek_964 said:
Solarized said:
A courtesy is not happening
To be honest, I think that's shocking. Regardless of how old the car is, regardless of whether you are the original owner or not - they are working on your car because it has been deeemed UNSAFE. From a (supposedly) high end car company, it is not unreasonable that they provide a courtesy car during this period. And it's this kind of attitude that might make sir less likely to part with £100k for a new one in the future.
I do intend on using this OPC for future maintenance so perhaps once they know me a bit better. I see where you're coming from though Rugby.
Yes it does work both ways. I could've driven any of thier vehicles and been smitten and determined to own one.
At the end of the day I have other cars that I can use and I'm happy that approx. £800 worth of work is being carried out and no cost to myself. A loan of a another Porsche would've been very nice indeed and they would likely have done so if one was available.
My main concern is the initial issue. Once this is sorted I'll be a happy chappy.
Yes it does work both ways. I could've driven any of thier vehicles and been smitten and determined to own one.
At the end of the day I have other cars that I can use and I'm happy that approx. £800 worth of work is being carried out and no cost to myself. A loan of a another Porsche would've been very nice indeed and they would likely have done so if one was available.
My main concern is the initial issue. Once this is sorted I'll be a happy chappy.
Edited by Solarized on Friday 20th July 13:07
Solarized said:
I do intend on using this OPC for future maintenance so perhaps once they know me a bit better. I see where you're coming from though Ruby.
Yes it does work both ways. I could've driven any of thier vehicles and been smitten and determined to own one.
At the end of the day I have other cars that I can use and I'm happy that approx. £800 worth of work is being carried out and no cost to myself. A loan of a another Porsche would've been very nice indeed and they would likely have done so if one was available.
My main concern is the initial issue. Once this is sorted I'll be a happy chappy.
Dont call me 'Ruby'.......Yes it does work both ways. I could've driven any of thier vehicles and been smitten and determined to own one.
At the end of the day I have other cars that I can use and I'm happy that approx. £800 worth of work is being carried out and no cost to myself. A loan of a another Porsche would've been very nice indeed and they would likely have done so if one was available.
My main concern is the initial issue. Once this is sorted I'll be a happy chappy.
Rugbyman said:
Sorry I dont agree
A courtesy car is not a right it is at the repairers discretion
OPCs have a small number of courtesy cars that are booked out in advance to their service / retail customers when they are booked up they are booked up ... if they had a customer who had an issue with a recently purchased car from them then they may feel more obligated
I dont know if the OP has a relationship with this OPC or not ....if not and they havent laid eyes on the OP then I wouldnt expect them to supply a car
A courtesy car is a bit like goodwill ..it works both ways .. spend money at the OPC and they will spend money on you
Dealing with an OPC is NOT dealing with Porsche directly you are dealing with a motor group , apart from the few PCGB owned OPCs, and even then you are not dealing with the manufacturer you are dealing with the importer who will claim back the cost of the recall repair from PAG, the cost of courtesy cars sits with the OPC not with Porsche and the OPC does not claim back the costs of their fleet to Porsche
The recall is more than 10 years old and could/should have been completed by now really so I dont see why it should cost the repairing dealer money to complete, moreover you could argue that the buyer should have checked that there were no outstanding recalls before he purchased the car ..?
The OPs best recourse is to call PCGB customer assistance and see if they can ask the OPC to re look at their courtesy car commitments for the duration of the repair
Indeed, it's not a right. However, much as I like my 996 turbo - I become increasingly disillusioned by the general Porsche attitude towards their customers. The whole M96 issue is the obvious example, but certainly not the only one.A courtesy car is not a right it is at the repairers discretion
OPCs have a small number of courtesy cars that are booked out in advance to their service / retail customers when they are booked up they are booked up ... if they had a customer who had an issue with a recently purchased car from them then they may feel more obligated
I dont know if the OP has a relationship with this OPC or not ....if not and they havent laid eyes on the OP then I wouldnt expect them to supply a car
A courtesy car is a bit like goodwill ..it works both ways .. spend money at the OPC and they will spend money on you
Dealing with an OPC is NOT dealing with Porsche directly you are dealing with a motor group , apart from the few PCGB owned OPCs, and even then you are not dealing with the manufacturer you are dealing with the importer who will claim back the cost of the recall repair from PAG, the cost of courtesy cars sits with the OPC not with Porsche and the OPC does not claim back the costs of their fleet to Porsche
The recall is more than 10 years old and could/should have been completed by now really so I dont see why it should cost the repairing dealer money to complete, moreover you could argue that the buyer should have checked that there were no outstanding recalls before he purchased the car ..?
The OPs best recourse is to call PCGB customer assistance and see if they can ask the OPC to re look at their courtesy car commitments for the duration of the repair
Whilst it does not really affect my ownership experience on a 10 year old car, it will affect the replacement whenever I decide to make that happen. I'm not saying I would definitely not buy Porsche again - however, my preference would be to go elsewhere and I think I'd take a serious look at things like R8, GTR, Gallardo etc. at the point I decide to change. It may be the case that Porsche still make the best useable car for the money - but where it once would have been a "no brainer" to replace my 911 turbo with a newer 911 turbo - these days I would actively be looking for something else, and only if I couldn't find it would I stick with Porsche.
My 993 turbo won't start after a hot track session. Well it started fine while hot but after lying in my garage two days it was having none of it. Changed DME, no joy.
Diagnostic says engine temp sensor reading -40, Scotland is not that cold!
Anyone know how to get at the sensor Pope mentioned? (cylinder head temp sensor) Is it a Porsche only tool that removes it if it needs changed?
Is there a way to test it while in situ?
My Indy is on two weeks holiday
Diagnostic says engine temp sensor reading -40, Scotland is not that cold!
Anyone know how to get at the sensor Pope mentioned? (cylinder head temp sensor) Is it a Porsche only tool that removes it if it needs changed?
Is there a way to test it while in situ?
My Indy is on two weeks holiday
Edited by johnycarrera on Friday 20th July 13:21
davek_964 said:
Indeed, it's not a right. However, much as I like my 996 turbo - I become increasingly disillusioned by the general Porsche attitude towards their customers. The whole M96 issue is the obvious example, but certainly not the only one.
Whilst it does not really affect my ownership experience on a 10 year old car, it will affect the replacement whenever I decide to make that happen. I'm not saying I would definitely not buy Porsche again - however, my preference would be to go elsewhere and I think I'd take a serious look at things like R8, GTR, Gallardo etc. at the point I decide to change. It may be the case that Porsche still make the best useable car for the money - but where it once would have been a "no brainer" to replace my 911 turbo with a newer 911 turbo - these days I would actively be looking for something else, and only if I couldn't find it would I stick with Porsche.
I totally understand where your coming from and times have changed, but Im a firm beleiver in choosing your OPC carefully and keep up a solid relationship with them and you will be looked after.......and there never really used to be an alternative , especially to a Turbo, but the others are catching upWhilst it does not really affect my ownership experience on a 10 year old car, it will affect the replacement whenever I decide to make that happen. I'm not saying I would definitely not buy Porsche again - however, my preference would be to go elsewhere and I think I'd take a serious look at things like R8, GTR, Gallardo etc. at the point I decide to change. It may be the case that Porsche still make the best useable car for the money - but where it once would have been a "no brainer" to replace my 911 turbo with a newer 911 turbo - these days I would actively be looking for something else, and only if I couldn't find it would I stick with Porsche.
A question for another time ....but is the old saying by Tom from Risky Business still really true...?
Edited by Rugbyman on Friday 20th July 13:29
If the temp sensor reads a warmed up engine, as one running at extremely low temps, I guess it would richen it all and advance the spark maybe.
I think Id change that first.
Theres a 993 workshop manual on pdf somewhere, is on a carnell site or somesuch. Have a look how to change one on there JC
I think Id change that first.
Theres a 993 workshop manual on pdf somewhere, is on a carnell site or somesuch. Have a look how to change one on there JC
Interesting thread. So what is the long stop date after which you'd expect an OPC not to honour a missed recall. If it's not 15 years, is it 20 years? 30 years? I'd be interested to see their faces if somebody drove up in a 356 and expected them to honour a missed recall.
Surely the anger should be directed at the OPC who services the car at the time the recall was missed, and even then, I would doubt a single member of staff was the same now as then.
Surely the anger should be directed at the OPC who services the car at the time the recall was missed, and even then, I would doubt a single member of staff was the same now as then.
stuttgartmetal said:
If the temp sensor reads a warmed up engine, as one running at extremely low temps, I guess it would richen it all and advance the spark maybe.
I think Id change that first.
Theres a 993 workshop manual on pdf somewhere, is on a carnell site or somesuch. Have a look how to change one on there JC
Cylinder head temperature sensor was indeed knackered, new one was £103.I think Id change that first.
Theres a 993 workshop manual on pdf somewhere, is on a carnell site or somesuch. Have a look how to change one on there JC
Must have cooked it at Knockhill, car running like a dream again
mohitos said:
Interesting thread. So what is the long stop date after which you'd expect an OPC not to honour a missed recall. If it's not 15 years, is it 20 years? 30 years? I'd be interested to see their faces if somebody drove up in a 356 and expected them to honour a missed recall.
Surely the anger should be directed at the OPC who services the car at the time the recall was missed, and even then, I would doubt a single member of staff was the same now as then.
IIRC a recall remains open and valid until it has been carried out ( or checked and closed ) Surely the anger should be directed at the OPC who services the car at the time the recall was missed, and even then, I would doubt a single member of staff was the same now as then.
All vehicles should be checked for recalls EVERYTIME it goes to an OPC, the trouble is that this wiring recall was launched well after the cars manufacturers warranty ran out and could have been going to specialists for any work and they simply dont have the systems to check for any oustanding recalls and so miss them....
Good evening all.
It's fixed! The culprit appears to have been the old wiring loom. The car now starts first time and drives beautifully. I spent today blasting along some great roads and having the best time. These 993s are awesome. I'm already getting a good feel for how to really drive this car and it's completely intoxicating. Much to learn though. I was grinning like an idiot and didn't want to park it up in the garage for the night. I'm smitten with it.
I'm very grateful to the OPC. There were some 'odd' niggles that I won't go into in detail. At the end of the day they fixed my problem so regardless of what happened I'll give them the thumbs up. Also got to meet the owner of the sultry voice and she's rather nice...as are the new 911S and BoxsterS parked side by side in their showroom. Both these cars look fantastic. The 911 is beautifully proportioned although seemed massive compared to my 993. The subtle details really are great on both cars and I believe the Boxster especially is good value. They both look like very special cars. I did note that the radiators are still very much open to stone chips in fact they appear even more vulnerable now in the new models.
Anyway. Thanks to everyone who chimed in. My first ever post and what a fantastic and helpful response. Yer a good crowd and I wish you all the best.
Happy motoring.
It's fixed! The culprit appears to have been the old wiring loom. The car now starts first time and drives beautifully. I spent today blasting along some great roads and having the best time. These 993s are awesome. I'm already getting a good feel for how to really drive this car and it's completely intoxicating. Much to learn though. I was grinning like an idiot and didn't want to park it up in the garage for the night. I'm smitten with it.
I'm very grateful to the OPC. There were some 'odd' niggles that I won't go into in detail. At the end of the day they fixed my problem so regardless of what happened I'll give them the thumbs up. Also got to meet the owner of the sultry voice and she's rather nice...as are the new 911S and BoxsterS parked side by side in their showroom. Both these cars look fantastic. The 911 is beautifully proportioned although seemed massive compared to my 993. The subtle details really are great on both cars and I believe the Boxster especially is good value. They both look like very special cars. I did note that the radiators are still very much open to stone chips in fact they appear even more vulnerable now in the new models.
Anyway. Thanks to everyone who chimed in. My first ever post and what a fantastic and helpful response. Yer a good crowd and I wish you all the best.
Happy motoring.
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