Golden Warranty

Author
Discussion

gibbon

2,182 posts

207 months

Wednesday 10th October 2012
quotequote all
Chrisp5782 said:
gibbon said:
Chrisp5782 said:
We're actually getting away from the purpose of the post.

I was bringing to the attention of forum members the availability of, what appears to be, a decent warranty company that offers an alternative to OPC offered cover.

It isn't an IMS thread nor am I saying you should rush out and buy the warranty.

For the record, I'm not overly worried about the failure of my car.

I'm merely pointing out that, for me, the outlay might well be worth it in the VERY UNLIKELY event of a failure. I know my car is at the lower end of failure risk, I took that in to consideration when I bought it. £500 isn't a lot of money and, should the situation arise, I've saved some cash. i assume you insure your house against the very unlikely event of it burning down?
If the event is so unlickely why pay 1/6 of the event cost to insure against it?

Everyones perception is different, but by your own reasoning the policy is poor value.

Yes i insure my house, but i wouldnt at 1/6 ratio cost to cover. I'd buy a better door and locks.
Do doors and locks prevent fires?
wink
Ok, sorry, doors, locks and i would throw out my chip pan and shell suit.

Chrisp5782

Original Poster:

630 posts

138 months

Wednesday 10th October 2012
quotequote all
I have to say I thought this would make a change from the tossers on the American forums but i can see that, in some cases at least, I was mistaken.

Chrisp5782

Original Poster:

630 posts

138 months

Wednesday 10th October 2012
quotequote all
gibbon said:
Chrisp5782 said:
gibbon said:
Chrisp5782 said:
We're actually getting away from the purpose of the post.

I was bringing to the attention of forum members the availability of, what appears to be, a decent warranty company that offers an alternative to OPC offered cover.

It isn't an IMS thread nor am I saying you should rush out and buy the warranty.

For the record, I'm not overly worried about the failure of my car.

I'm merely pointing out that, for me, the outlay might well be worth it in the VERY UNLIKELY event of a failure. I know my car is at the lower end of failure risk, I took that in to consideration when I bought it. £500 isn't a lot of money and, should the situation arise, I've saved some cash. i assume you insure your house against the very unlikely event of it burning down?
If the event is so unlickely why pay 1/6 of the event cost to insure against it?

Everyones perception is different, but by your own reasoning the policy is poor value.

Yes i insure my house, but i wouldnt at 1/6 ratio cost to cover. I'd buy a better door and locks.
Do doors and locks prevent fires?
wink
Ok, sorry, doors, locks and i would throw out my chip pan and shell suit.
That actually made me proper laugh out loud!
laugh

Actus Reus

4,234 posts

155 months

Wednesday 10th October 2012
quotequote all
Ah, yes, once you're into non OEM parts it's a different story. I personally would rather bank the £500 every year and have a contingency fund - once you're into your second year there'd be enough cash there to sort most problems anyway.

Have you had a PPI done on the car? That'd be a good way to spend some of the money too - give you peace of mind. No guarantee of course, but I'd put a lot of store in a Peter Morgan inspection if you're to believe the universal praise on here.

MrTickle

1,825 posts

239 months

Wednesday 10th October 2012
quotequote all
Shame about the non standard bits, as that does stop the OPC warranty and without doubt, the OPC warranty offers the best price to cover option.

In which case, I would be tempted to just pocket your cash and pay up in the unlikely event something major happens.

Trouble is with a £500 x/s is that it would only be failures in excess of £800/900 that you could be bothered claiming for and with an Indie that covers quite a lot. If a claim turns out to be £5000+ then there is a good chance warranty wise will do their best to avoid paying anyway.

ETA: Repeated above while I was typing my reply wink

SFO

5,169 posts

183 months

Wednesday 10th October 2012
quotequote all
EJH said:
2 How is the endorsement of QW an inducement to anyone in buying a warranty?
that causes me not to buy

996ttalot

1,931 posts

175 months

Wednesday 10th October 2012
quotequote all
Real world situations since we deal with companies like this on numerous occasions. I give you one example.

Headgasket gone on a 996 Turbo. Cause of failure - gasket, and probably headstud that over time has come loose.

Call Warranty company - got a customer with headgasket, explain it needs to be stripped, etc. Okay go ahead as it is covered under T&C.

Engine out, oil lines cut etc because turbos are in normal bad condition due to road. Engineer turns up to inspect, gives report back to Warranty company.

Warranty company agrees to pay for headgasket to be replaced.

Now, and here is the point, you need to pressure test the head etc. Couple of hundred pounds - seems sensible of course, question to warranty company - will you pay for it - NO. We will pay for replacement of the headgasket - so Customer will you pay for it - YES because you are telling me it is the right thing to do. Question to warranty company - but what if the head is warped and needs to be skimmed - this problem could come right back - answer - just replace the gasket banghead

Total cost of fixing the solution - iirc around 3k or so.

Warranty company - we will only pay for the headgasket, and I mean the headgasket itself, and we will pay £800 in labour.

Question to warranty company, so how do you expect the engine to be put back to together? Reply, well we cover the replacement of the headgasket, other things like oil lines etc that are corroded and need to be replaced are not our concern.

This is why you need to be careful. The only things we have had no issues with are items like Alternators etc - pure mechanical failure, they have no choice but to pay.

Anything else, open to their rules and it doesn't matter what it says, who says what, when it comes down to it, they want to pay the bare minimum.

Ken

Actus Reus

4,234 posts

155 months

Wednesday 10th October 2012
quotequote all
That would be my concern too with 3rd party providers. Porsche gave me a Panamera Courtesy car, washed mine inside and out, and returned it all with no cost whatsoever and absolutely no hassle. Easily worth the few extra quid, especially given that if you have to claim just once in a year, the Porsche warranty is actually cheaper (thanks to the excess you'll pay on a WW policy).

Moot point though as the OP is snookered with non-OEM brakes.

nsm3

2,831 posts

196 months

Wednesday 10th October 2012
quotequote all
I wouldn't run a sub 10 yr. old Porsche, with all the well publicised faults, without the OPC warranty - don't need the "potential" hassle just to save a few hundred quid PA.

james S

1,615 posts

245 months

Wednesday 10th October 2012
quotequote all
I don't particularly have a view either way, but try typing the company name and poor experience', or similar wording into Google and settle in for an interesting read.

There may be as many posstive comments too, but it appears to be far from plain sailing.

Good luck to the OP - hope it works for you

thegoose

8,075 posts

210 months

Wednesday 10th October 2012
quotequote all
996ttalot said:
A really good, actual example of what really happens
This is the problem. The warranty company will say that they accepted the claim and paid out in full for the failed component, but try asking the policyholder if he/she was satisfied with the outcome. scratchchin

If it's not worth what it'll take to get the OPC warranty then consider a maintenance plan from Hartech, Sports & Classic or RSJ, otherwise "man-up" wink and go it alone.

996ttalot

1,931 posts

175 months

Wednesday 10th October 2012
quotequote all
thegoose said:
996ttalot said:
A really good, actual example of what really happens
This is the problem. The warranty company will say that they accepted the claim and paid out in full for the failed component, but try asking the policyholder if he/she was satisfied with the outcome. scratchchin

If it's not worth what it'll take to get the OPC warranty then consider a maintenance plan from Hartech, Sports & Classic or RSJ, otherwise "man-up" wink and go it alone.
This is my point - I spent quite a few hours on the phone with the warranty company banging my head on behalf of the customer with this headgasket situation - why should the customer have to pay for parts which are impossible to remove like oil lines to get to the cause of the problem - it is a joke.

Another example - rear spoiler not working - Warranty Company - why is it not working? Reply because the fluid has/is leaking - Reply ah that is a leak which we don't cover. Reply but it is a mechnical part that has failed, that is causing the leak, Reply, well we cover the mechnical part, but nothing else banghead

As I mentioned, the normal stuff, like alternators etc - not much issues, although they do make me laugh when you speak to an engineer - what's wrong with the alternator...er.well you see it is not working which is why the battery is not charging....mmm what do you suggest.. reply well a new alternator...reply, so a battery is not going to fix the situation..NOOOOOOOOOOO.

JulesV

1,800 posts

224 months

Wednesday 10th October 2012
quotequote all
All very interesting. I am in a similar position but with an older car. I have a 996 C2 which I bought from an independent dealer 11 months ago. It came with a 12 month warranty from Auto Protect which I have not needed fortunately.

However I don't feel that I am brave enough to run the car without some sort of cover. Warranty Wise will not cover any car over 10 years old even though it has only done 35,000 miles.

I have been looking at Warranty Direct who have quoted me about £875 for 12 months cover. It seems pretty comprehensive but past experience of warranty companies has not exactly filled me with confidence. It would be really nice if Porsche would offer some scheme for older cars.

Chrisp5782

Original Poster:

630 posts

138 months

Wednesday 10th October 2012
quotequote all
Actus Reus said:
Ah, yes, once you're into non OEM parts it's a different story. I personally would rather bank the £500 every year and have a contingency fund - once you're into your second year there'd be enough cash there to sort most problems
Have you had a PPI done on the car? That'd be a good way to spend some of the money too - give you peace of mind. No guarantee of course, but I'd put a lot of store in a Peter Morgan inspection if you're to believe the universal praise on here.
I've actually had the car for the best part of two years but recently had an email from WW that stirred my interest in the whole thing. I did have a PPI done prior to purchase though, I thought it prudent.

JackieTreehorn

41 posts

142 months

Wednesday 10th October 2012
quotequote all
You seem to have a lot of faith in Hartech (justified IMO). Why not get your car on their plan?

Porkupine

1,709 posts

165 months

Wednesday 10th October 2012
quotequote all
JackieTreehorn said:
You seem to have a lot of faith in Hartech (justified IMO). Why not get your car on their plan?
+1
Especially after spending all that time of theirs putting your mind at ease. Even if it's a distance away it will be worth it.

tjlees

1,382 posts

237 months

Wednesday 10th October 2012
quotequote all
I have got a warrantywise warranty and claimed from it. They follow their policy to the letter so with me it covered all electrical and mechanical parts. When the control until had a fault, they replaced it rather than repair it. They also cover a certain amount of investigation work to identify the fault, but will not cover this if no fault is found. Having said that, my friend has the same cover, and when an engine fault light came on but there was no fault, warranty wise covered the £60 incurred as a good will gesture.

When the bonnet catch broken they covered this too, but not bodywork that the garage had to damage to get to the broken catch. Again as per the wording of the policy, they don't cover bodywork.

Some of the indys will work directly with warrantrywise, so you don't gave to do the paperwork and pay then get the money back. Even without this at the main dealer, the cheque is in your hands within days.

When I got the quote for my car it was similar to the main dealer one. Other posts on PH have said not to take the first quote since it can be negotiated down or extras added for free.

So to answer the OPs question, in my experience (and others when I was researching for an alternative to main dealers) they hold to the wording of the policy, and IMHO provide a good alternative warranty.

Anyway if they were vaguely bad, it would be all over the internet, they would lose business and go out of business?

Chrisp5782

Original Poster:

630 posts

138 months

Thursday 11th October 2012
quotequote all
Porkupine said:
JackieTreehorn said:
You seem to have a lot of faith in Hartech (justified IMO). Why not get your car on their plan?
+1
Especially after spending all that time of theirs putting your mind at ease. Even if it's a distance away it will be worth it.
I'd love to but I'm in the South West and they're up North sadly. If I were to be posted back to Catterick I'd be with them in a shot!

Porkupine

1,709 posts

165 months

Thursday 11th October 2012
quotequote all
Chrisp5782 said:
I'd love to but I'm in the South West and they're up North sadly. If I were to be posted back to Catterick I'd be with them in a shot!
Let's push calls for a Hartech in the South!!!

Chrisp5782

Original Poster:

630 posts

138 months

Thursday 11th October 2012
quotequote all
tjlees said:
I have got a warrantywise warranty and claimed from it. They follow their policy to the letter so with me it covered all electrical and mechanical parts. When the control until had a fault, they replaced it rather than repair it. They also cover a certain amount of investigation work to identify the fault, but will not cover this if no fault is found. Having said that, my friend has the same cover, and when an engine fault light came on but there was no fault, warranty wise covered the £60 incurred as a good will gesture.

When the bonnet catch broken they covered this too, but not bodywork that the garage had to damage to get to the broken catch. Again as per the wording of the policy, they don't cover bodywork.

Some of the indys will work directly with warrantrywise, so you don't gave to do the paperwork and pay then get the money back. Even without this at the main dealer, the cheque is in your hands within days.

When I got the quote for my car it was similar to the main dealer one. Other posts on PH have said not to take the first quote since it can be negotiated down or extras added for free.

So to answer the OPs question, in my experience (and others when I was researching for an alternative to main dealers) they hold to the wording of the policy, and IMHO provide a good alternative warranty.

Anyway if they were vaguely bad, it would be all over the internet, they would lose business and go out of business?
Pretty much what I was thinking, I'm not eligible for an OPC warranty (much as I'd like one)and WW seems the next best (affordable) bet.

Cheers.