911 returnd from dealer with molegrips in suspension spring
Discussion
Buster73 said:
Checking an exhaust for leaks on the ramp after the oil and filter had been dropped and not replaced, the engine ran for over a minute before the tech remembered.
A mini driven into the workshop bench by accident , repaired fully including paintwork before the customer collected at 5pm.
The apprentice.emptying the oil drainer into the tank incorrectly resulting in three cars being covered in waste oil , not one customer even knew what happened.
The list is endless , but nothing I can remember as serious as leaving a pair of moleys on a job.
A mini driven into the workshop bench by accident , repaired fully including paintwork before the customer collected at 5pm.
The apprentice.emptying the oil drainer into the tank incorrectly resulting in three cars being covered in waste oil , not one customer even knew what happened.
The list is endless , but nothing I can remember as serious as leaving a pair of moleys on a job.
The transport manager of a VERY good customer brought his car in for a service. Clearly it was freebie to keep him sweet. The spanner man opened the bonnet to order the P,P, RA, C & DC. he then proceeded to remove the front wheels to check the front brake pads. seeing they were low, he squeezed them back into the calipers, without removing the top of the master cylinder ............
You'd be amazed how far that fountain of brake fluid squirted over the car's roof and boot ........
When we returned from our lunchbreak the paintwork looked somewhat worse for wear
Without a shadow of a doubt, the most fun years of my life were spent spannering on trucks.
Not to mention the occasional engine and oil and filter change that went wrong. Some (lazy) smart arse worked out that the rubber ring around the pipe for pneumatically driven fresh oil supply could be used to hold the trigger open, thus much time could be saved by filling a big diesel engine full of fresh oil "automatically".
That's all well and good when you go to get a coffee from the coffee machine, but when you meet a young ladeeeeee from the accounts dept at said machine and then spend ten minutes chatting her up with a view to getting her number, even the biggest engines don't hold THAT much oil ........
Suffice to say, a lot of sawdust was used down the pit that day
That's all well and good when you go to get a coffee from the coffee machine, but when you meet a young ladeeeeee from the accounts dept at said machine and then spend ten minutes chatting her up with a view to getting her number, even the biggest engines don't hold THAT much oil ........
Suffice to say, a lot of sawdust was used down the pit that day
With these feet said:
Cracks me up how so many report to be disgusted, amazed, outraged at this.
Sure, its not the way the book says do it. Yes there are tools that should be used. Yes a master technician must always work on my car......
The truth is, many times it will be a regular mechanic, not "technician of the year" but a guy just like the one that fits pads in Kwikfit. I've seen apprentices working on £60k cars, wiring alarms and letting cars roll onto walls on pdi inspections. What's to say the tool isn't available, broken or doesn't fit that model? Let's not forget dealers don't necessarily have every available service tool. Most mechanics have their own tools, none, other than essential tools are supplied by the dealer themselves.
Yes, maybe my pre-conceptions of what to expect are wrong, but I did expect that paying £££'s for Porsche rates would ensure that the job was done properly, with the correct tools, to the correct procedures etc. That's why I've always used an OPC, because this cars a bit special to me and I've seen what cheap maintenance looks like in the past.Sure, its not the way the book says do it. Yes there are tools that should be used. Yes a master technician must always work on my car......
The truth is, many times it will be a regular mechanic, not "technician of the year" but a guy just like the one that fits pads in Kwikfit. I've seen apprentices working on £60k cars, wiring alarms and letting cars roll onto walls on pdi inspections. What's to say the tool isn't available, broken or doesn't fit that model? Let's not forget dealers don't necessarily have every available service tool. Most mechanics have their own tools, none, other than essential tools are supplied by the dealer themselves.
I'm sure an old beater of a 997.1 doesn't quite qualify it to the same care and attention as a new 150k turbo, but I'm pretty sure we're still paying the same labour rates.
Anyway all seems to be well now and I get 2 half pint glasses with 'porsche' written on them as a sweetener! Hmm.
richardrsc said:
I'm sure an old beater of a 997.1 doesn't quite qualify it to the same care and attention as a new 150k turbo, but I'm pretty sure we're still paying the same labour rates.
A seven year old car *should* be getting a much lower OPC rate, shouldn't it? I thought they did a discount for over 4 years old and a bigger discount for over 7 years old.
richardrsc said:
With these feet said:
Cracks me up how so many report to be disgusted, amazed, outraged at this.
Sure, its not the way the book says do it. Yes there are tools that should be used. Yes a master technician must always work on my car......
The truth is, many times it will be a regular mechanic, not "technician of the year" but a guy just like the one that fits pads in Kwikfit. I've seen apprentices working on £60k cars, wiring alarms and letting cars roll onto walls on pdi inspections. What's to say the tool isn't available, broken or doesn't fit that model? Let's not forget dealers don't necessarily have every available service tool. Most mechanics have their own tools, none, other than essential tools are supplied by the dealer themselves.
Yes, maybe my pre-conceptions of what to expect are wrong, but I did expect that paying £££'s for Porsche rates would ensure that the job was done properly, with the correct tools, to the correct procedures etc. That's why I've always used an OPC, because this cars a bit special to me and I've seen what cheap maintenance looks like in the past.Sure, its not the way the book says do it. Yes there are tools that should be used. Yes a master technician must always work on my car......
The truth is, many times it will be a regular mechanic, not "technician of the year" but a guy just like the one that fits pads in Kwikfit. I've seen apprentices working on £60k cars, wiring alarms and letting cars roll onto walls on pdi inspections. What's to say the tool isn't available, broken or doesn't fit that model? Let's not forget dealers don't necessarily have every available service tool. Most mechanics have their own tools, none, other than essential tools are supplied by the dealer themselves.
I'm sure an old beater of a 997.1 doesn't quite qualify it to the same care and attention as a new 150k turbo, but I'm pretty sure we're still paying the same labour rates.
Anyway all seems to be well now and I get 2 half pint glasses with 'porsche' written on them as a sweetener! Hmm.
Pleased to hear you got things sorted.
Trev450 said:
I agree entirely. You expect top service when paying top dollar.
Pleased to hear you got things sorted.
You'd expect it, but I think it's a logical fallacy. You pay top dollar because of the perception that paying that extra money gives, not dissimilar to paying a commensurate premium for the car to begin with. As has been said already though regardless of how much the customer is paying in labour terms, you'll still have trainees there, people being absent minded or having a "that'll do" mentality, etc.Pleased to hear you got things sorted.
Plus, of course, you're paying that extra money for the various above average salaries and plush premises upkeep.
Durzel said:
Trev450 said:
I agree entirely. You expect top service when paying top dollar.
Pleased to hear you got things sorted.
You'd expect it, but I think it's a logical fallacy. You pay top dollar because of the perception that paying that extra money gives, not dissimilar to paying a commensurate premium for the car to begin with. As has been said already though regardless of how much the customer is paying in labour terms, you'll still have trainees there, people being absent minded or having a "that'll do" mentality, etc.Pleased to hear you got things sorted.
Plus, of course, you're paying that extra money for the various above average salaries and plush premises upkeep.
Mr10secs said:
Only if they are wearing a strap on !!! You do realise what a reach round is dont you ???
Yes I do. You might want to read my post a bit more carefully. IEi it's men who normally give reach arounds not girls 
So they tell me...
Edited by drmark on Friday 20th March 22:30
Edited by drmark on Friday 20th March 22:32
drmark said:
Yes I do. You might want to read my post a bit more carefully. IEi it's men who normally give reach arounds not girls
So they tell me...
Well I hope we can all agree that while we can expect a rigorous shafting in an OPC showroom, that a reach-around is generally out of the question. Or for that matter a wet dog in a tub.So they tell me...
Edited by drmark on Friday 20th March 22:30
Edited by drmark on Friday 20th March 22:32
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