Newsflash: OPC warranty limit increased to 15 years

Newsflash: OPC warranty limit increased to 15 years

Author
Discussion

Phooey

12,574 posts

168 months

Wednesday 23rd December 2015
quotequote all
reducing the milage to 100k doesn't inspire much confidence to me. Are their engines no good for 100k+ anymore??

My 2011 Cayenne is on 76k and I was looking forward to another 50k of peace of mind. Especially after already having an engine strip down at 60k...

S1MMA

2,378 posts

218 months

Wednesday 23rd December 2015
quotequote all
Phooey said:
reducing the milage to 100k doesn't inspire much confidence to me. Are their engines no good for 100k+ anymore??

My 2011 Cayenne is on 76k and I was looking forward to another 50k of peace of mind. Especially after already having an engine strip down at 60k...
Actually, my OPC told me in an email that mileage is still 125,000 - looks like conflicting details on this.


Trotmant

385 posts

113 months

Wednesday 23rd December 2015
quotequote all
When are Hartech coming to Surrey, London or the SE!?

The geography is perhaps a bigger issue surely when your holistically consider travel (or transport, for the car that is) to and from the north.

As an example I would seriously consider my 981 with you guys once out of OPC warranty, if located down south. As it is add time, travel costs into the mix - it then becomes a very marginal decsion. Even more so now when you can extend for 15 years.

Im not completely convinced you typical Porsche customer in covering +20k miles pa in anything other than a chelsea tractor. Happy to be proven wrong.

hartech

1,929 posts

216 months

Thursday 24th December 2015
quotequote all
It would be great for us too to have a Southern outlet but a few others copied our scheme some years ago but have abandoned it since (don't know why - possibly cost them too much)?

It is only viable for the business involved if a lot of time is spent during the servicing to road test, diagnose and observe all the parts and workings of the car (and not just the service items) because it is essential to carry out any remedial work then (when it is in our premises already on a ramp and being worked on with wheels off, oil out etc) so it does not come back until the next service interval.

That takes a lot of time, patience and skill and garage business costs are much higher down South - which would require differential charges depending on where the business was located or we would have to charge more up here (for consistency) creating another headache and making it too expensive - and it would not be so attractive at higher charge rates.

I think it is also fair to say that to include an engine rebuild under the free labour rule would work against the customer (and most other businesses) elsewhere if they simply offered a new engine at Porsche prices and fit it (making no doubt a margin on the huge cost) but it would cost more than one of our rebuilds at full price (and obviously more than with free labour included) whereas we are set-up with a very efficient part of the business doing nothing else (with 7 to 8 technicians, engine builders and machine shop engineers permanently involved) and can very quickly add in a Maintenance Plan members car for an engine rebuild without anything like as much cost to us or disruption - on top of which it is more viable and attractive for the customer - due to all the improvements we incorporate in the rebuild (with even more interesting additions/options coming next year).

The good thing is that most Maintenance Plan customers only see us once/year and for them the trip up (even with some coming from Europe and Scandinavia) is well worth the annual effort for the benefits they get.

I wish we could think of a way to handle "Southern" logistics better to bring cars up and back - but there are too many to include a courtesy car (and that would increase costs as well - especially as owners would probably need to keep it for a while if remedial work was needed).

The trains are really quick these days and others have friends make a journey up and back while some swap over between friends to reduce the inconvenience.

Wishing you all a very happy Christmas and a reliable New Year.


Baz

Martian O

2,734 posts

161 months

Thursday 24th December 2015
quotequote all
anonymous said:
[redacted]
The Mezger engines don't. smile

JulesV

1,800 posts

223 months

Tuesday 2nd February 2016
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My local OPC have confirmed the details of this extended warranty to me today.

My car is a 2003 996 Turbo. To extend the warranty for two years would cost a total of £2136 plus the cost of the initial 115 point check. My car only covers a low mileage of about 3000 miles a year. It would be nice to have the peace of mind offered by the warranty, it is a lot of money though.

The warranty seems to be comprehensive but does anyone have experience of actually making a successful claim? Any advice would be much appreciated.

majordad

3,600 posts

196 months

Tuesday 2nd February 2016
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I made two claims on my 2004S Cayenne during my 7 years of Warranry Cover, paid up each time. The headlight bracket broke ( a £500 repair ) and the Carden Shaft (£1500 ). For me it meant I used my Cayenne as a daily driver, in all weathers and did extensive Euro drives all with no worries as to breakdown or recovery even though I never used that part. The Porsche Extended Warranty can be a PITA and expensive but worth it IMHO.

JulesV

1,800 posts

223 months

Friday 12th February 2016
quotequote all
I have arranged for the 111 point cheque to be carried out when my car is serviced in a couple of weeks time so we will see what happens then.....

cay

351 posts

155 months

Friday 12th February 2016
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I've had a few things done under warranty.

The process is completely transparent, the OPC deals with it. I had the water pump ( squeaking ) and power steering rack replaced recently.

Didn't know anything about the rack but they said it had play.

Some things are excluded as 'wear and tear' but it seems a bit random as to what.

I had the air con condensers done last year, to begin with they said not covered but I argued and as there was no 'external' damage they did them.

It also covers all related work, when the steering rack was done they did the alignment and when water pump was done they changed the coolant.

Sounds obvious but some warranties try and charge for things not directly related to the failure.

cay

351 posts

155 months

Friday 12th February 2016
quotequote all
anonymous said:
[redacted]
Well, that certainly fits in with the inconsistency I have experienced. It seems to very much depend on the OPC, the policy wording is rather vague.

BigLion

1,497 posts

98 months

Friday 12th February 2016
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The car I purchased has an extended Porsche warranty from the previous owner which will expire next month - I know that policy cannot be transferred to myself as I bought the car from an independent.

My question therefore is if I took it to Porsche to renew would they do so easily or will it have to go through a whole bunch of checks again?

Cheers

craigjm

17,909 posts

199 months

Friday 12th February 2016
quotequote all
The transferring of the warranty is a swiz. I can see why they won't transfer it through an Indy dealer because they could use it to correct faults that earn them money when they sell but it should still transfer to the next private owner if there is any left in my opinion

BigLion

1,497 posts

98 months

Saturday 13th February 2016
quotequote all
anonymous said:
[redacted]
Thanks - I'm wondering whether it's worth it, or if I'm better off putting my money in a slush fund. The car in question is a 997 gen 2 and currently has 6 months RPM warranty which is equivalent to Porsches (by all accounts)...

craigjm

17,909 posts

199 months

Saturday 13th February 2016
quotequote all
BigLion said:
anonymous said:
[redacted]
Thanks - I'm wondering whether it's worth it, or if I'm better off putting my money in a slush fund. The car in question is a 997 gen 2 and currently has 6 months RPM warranty which is equivalent to Porsches (by all accounts)...
I would wait until those 6 months are up and then make your choice. As with any warranty it's basically an insurance policy so whether it's worth it / better off keeping the money in a slush fund is the age old question. Roll the dice?

Magic919

14,126 posts

200 months

Saturday 13th February 2016
quotequote all
BigLion said:
Thanks - I'm wondering whether it's worth it, or if I'm better off putting my money in a slush fund. The car in question is a 997 gen 2 and currently has 6 months RPM warranty which is equivalent to Porsches (by all accounts)...
i don't think the Porsche warranty is a great deal for the 997 Gen 2. Engine is likely to be fine. Rear lights filling with water, window regulators failing and other minor faults will probably work out cheaper to self-fund. Getting them to pay for work is not as simple as it used to be.

BigLion

1,497 posts

98 months

Saturday 13th February 2016
quotequote all
Magic919 said:
BigLion said:
Thanks - I'm wondering whether it's worth it, or if I'm better off putting my money in a slush fund. The car in question is a 997 gen 2 and currently has 6 months RPM warranty which is equivalent to Porsches (by all accounts)...
i don't think the Porsche warranty is a great deal for the 997 Gen 2. Engine is likely to be fine. Rear lights filling with water, window regulators failing and other minor faults will probably work out cheaper to self-fund. Getting them to pay for work is not as simple as it used to be.
Thanks Craig and Magic smile

I think I will wait - and interesting you mentioned the rear light thing, as RPM mentioned that the previous owner just had Porsche replace them as they had condensation !