New Spyder...no clutch!

New Spyder...no clutch!

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Discussion

m33ufo

Original Poster:

4,959 posts

232 months

Tuesday 3rd May 2016
quotequote all
ChrisW. said:
I'm a different Chris ... but I would be really fed-up if it were me. And because I have bought a spare set of wheels for my GT4 I was suggesting a solution that could cost the dealer nothing and at least say a credibly "sorry" ...
I hope my comments came across as constructive ...
I had no problem with your suggestion.

There was a post on the Bixster Spyder thread where a new Spyder owner was given an extra years warranty and a free service or two (can't recall exactly) for his trouble when he had a clutch issue.



molar explorer

67 posts

153 months

Tuesday 3rd May 2016
quotequote all
I hope the dealer is being helpful re the damage . I had to fight Audi tooth and nail when they recovered my car and caused 26k worth of damage . I suspect you are going to be put in contact with the recovery agents insurers which is when the fun starts in my experience . I hope you get it sorted quickly.

m33ufo

Original Poster:

4,959 posts

232 months

Tuesday 3rd May 2016
quotequote all
Thank you.

The dealer is being as helpful as they can be. I popped in this morning to get an update and the problem had been diagnosed as a pipe connection failure - or something like that. New parts ordered.

They also got me out of the BMW hire car and put me into one of their 911's. When the car is up on the ramp I can call in and check for any other damage.

I've also registered a complaint with BMW GB who seemed keen to offset the blame onto Porsche Assistance (basically The AA!!).

I'll be much happier when I discover that new wheels have been ordered.

m33ufo

Original Poster:

4,959 posts

232 months

Tuesday 3rd May 2016
quotequote all
cd1957 said:
Hi Mark there have been issues with the push in pipes just coming apart.
Info came from Pope.
C
Looks like that was the problem Chris.

m33ufo

Original Poster:

4,959 posts

232 months

Wednesday 4th May 2016
quotequote all
Semi good news...Porsche have agreed to replace the wheels.

Trev450

6,327 posts

173 months

Wednesday 4th May 2016
quotequote all
Although it should never have happened in the first place, I would call that very good news.

Porsche911R

21,146 posts

266 months

Wednesday 4th May 2016
quotequote all
m33ufo said:
Thank you.



I've also registered a complaint with BMW GB who seemed keen to offset the blame onto Porsche Assistance (basically The AA!!).

how are BMW GB involved ?

tyrrell

1,670 posts

209 months

Wednesday 4th May 2016
quotequote all
Yes glad you are getting it sorted to your satisfaction.

m33ufo

Original Poster:

4,959 posts

232 months

Wednesday 4th May 2016
quotequote all
Me too.

Hopefully I'll soon be able to start enjoying the car.

mdianuk

2,890 posts

172 months

Wednesday 4th May 2016
quotequote all
m33ufo said:
Semi good news...Porsche have agreed to replace the wheels.
Have they given you a timeframe for fixing the issue and replacing the wheels? I can imagine you are desperate for the car back given the weather was specifically arranged for your new cars arrival.

m33ufo

Original Poster:

4,959 posts

232 months

Wednesday 4th May 2016
quotequote all
mdianuk said:
Have they given you a timeframe for fixing the issue and replacing the wheels? I can imagine you are desperate for the car back given the weather was specifically arranged for your new cars arrival.
The replacement clutch pipe should be on site tomorrow. Not sure about the wheels yet but I'll find out tomorrow.

I had booked this week off work to take the car out (given that the weather looked good). It won't be quite so easy to plan another week as I now have meetings booked into my diary.

I'd ideally like it back with everything addressed rather than having to go back and forth again.

anonymous-user

55 months

Thursday 12th May 2016
quotequote all
Any update?

m33ufo

Original Poster:

4,959 posts

232 months

Thursday 12th May 2016
quotequote all
Clutch was quite a simple fix. Just required a replacement press fit hydraulic fitting.

New wheels are at the dealers. Just waiting on the replacement front splitter and plastic trim piece that fits around the lower arch above the splitter.

Looking forward to taking delivery for the second time biggrin


mdianuk

2,890 posts

172 months

Thursday 12th May 2016
quotequote all
m33ufo said:
Clutch was quite a simple fix. Just required a replacement press fit hydraulic fitting.

New wheels are at the dealers. Just waiting on the replacement front splitter and plastic trim piece that fits around the lower arch above the splitter.

Looking forward to taking delivery for the second time biggrin
Good to hear it, hope you manage to score another week off work to enjoy it; maybe tell them the other week ended up being compassionate leave wink

m33ufo

Original Poster:

4,959 posts

232 months

Thursday 12th May 2016
quotequote all
Can't wait. It was such a fun car to drive (for a very short time!) biggrin

While it's in they will be fitting the Porsche stripe and I've removed the seat inserts to get them painted (like the ones on my GTS - but in white of course). It'll tie in with the rest of the painted trim and brighten it up a little.





AyBee

10,543 posts

203 months

Thursday 12th May 2016
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Love both your cars - lucky git tongue out

INWB

896 posts

108 months

Thursday 12th May 2016
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m33ufo said:
Hoping for some insight into the likely problem?

Picked up my beautiful new Spyder an hour ago and lost the clutch on the drive home. Pedal is down to the floor. I can pull it back but goes straight back to the floor once depressed.

Waiting for the recovery vehicle frown

Edited by m33ufo on Saturday 30th April 12:27
You werent the guy at Leicester were you? Spyder looks lovely. Very sorry to hear about the issues. Hope you get it sorted because you have a gorgeous looking car imo

red997

1,304 posts

210 months

Thursday 12th May 2016
quotequote all
Glad you've got it sorted;

Bloody annoying when stuff like this happens.

My GT3 went in with a check engine light - expecting a coil pack change - ended up with a new engine !
And a 3 series BMW Diesel estate for 5 weeks - got p'd off near the end and got a new 911 turbo from the dealer on loan for a week.

You've got a good combo there - the Box spyder is a damn good car - I'd definitely have one over the GT4

m33ufo

Original Poster:

4,959 posts

232 months

Thursday 12th May 2016
quotequote all
INWB said:
You werent the guy at Leicester were you? Spyder looks lovely. Very sorry to hear about the issues. Hope you get it sorted because you have a gorgeous looking car imo
No. Cardiff is my local OPC.

It's almost there - just the splitter to wait for.

And thanks. The Spyder blew me away!

m33ufo

Original Poster:

4,959 posts

232 months

Thursday 12th May 2016
quotequote all
red997 said:
Glad you've got it sorted;

Bloody annoying when stuff like this happens.

My GT3 went in with a check engine light - expecting a coil pack change - ended up with a new engine !
And a 3 series BMW Diesel estate for 5 weeks - got p'd off near the end and got a new 911 turbo from the dealer on loan for a week.

You've got a good combo there - the Box spyder is a damn good car - I'd definitely have one over the GT4
I could almost forgive the clutch pipe but to damage a brand new car (half an hour old), during recovery is unacceptable.

I initially had a 5 series touring organised by Porsche Assistance but Cardiff quickly put me into a 991.2 which I'm currently using. So thank you Cardiff.