996 engine problems and Porsche customer torture

[monthefish]

Greg66 said:

MadMark981 said:

mookle234 said:

Thanks for all your input. I think in my case, Versuvius, you are completely missing the point. My car has done 40,000 miles. Engine went at 35k. New engine put in under 2 YEAR WARRANTY. A year and 4,000 miles now broken again with variocam failure and Porsche refusing to repair on the grounds of a part, not the whole thing going. ITS STILL GOT A YEAR LEFT ON THE BLOODY WARRANTY! This is nothing short of ridiculous.

I agree with others posting that its not acceptable that an engine goes so soon. To prepare for this possibility I had a warranty on my last 996 and I would not run a 996 without a warranty which covers the engine. No way. However, this ordeal is proving that even these are useless.

To top it all off the call I was *promised* from customer services I was waiting for yesterday never came. Nobody has called me thus far today either. Scadalous.

This is nuts and calls for the "pest" technique .... which means calling this Customer Services bh on the hour, every hour, until you get some satisfaction. In conjunction I would go and take some legala advice and advise Porsche that with every week that goes by, you will be looking to revover reasonable costs from your vehicle being "off the road" ....

MM.

Mookle's post is seven years old...

[monthefish]

thegoose said:

911regret said:

I have a 996 C4S 2004 which has covered 40500 miles and has developed piston scoring on cyl 6 and a knocking noise as a result of this spoke to Porsche reading head office and got the impression because not all services were main dealer (2 at specialist) theyre good will policy will not come into effect, getting quotes of circa 6 grand to repair this anyone one had experience of this and what my best move next is ie take it on the chin and accept porsches are crap, and also who best to do this repair bearing in mind im in the north east of England thanks in advance for any helpful ideas.

Holy thread resurrection Batman!

Anyway, welcome, I guess you found the thread via Google but it's far from the most recent on this sort of thing - it gets discussed a lot.

On a 9 year old car the "goodwill matrix" they apply wouldn't cough up much towards their cost anyway and I think you're talking £15,000 for Porsche to renew the engine. If not all the services were at an OPC then it's understandable they wouldn't offer goodwill - the idea is that if you spend your money with them on servicing instead of someone else they will repay that with a bit of goodwill in return - seems reasonable to me, you can't have it both ways. Even if you'd had full OPC history and they offered 20% goodwill you'd still be looking at paying 80% = £12,000 for a replacement engine with the same flaws as the broken one.

Now then, as to a solution, most roads will lead to Hartech, have a look at their very detailed analysis of the issues these engines have on their website www.hartech.org

They're not the only people who can sort out your car properly, but I'd be pretty certain they've done more of them than anybody else, have more in their workshops now, and spend more time on development of alternative solutions. They're also nearer to you than the reputable alternatives, and probably better priced too.

Good luck with it all.

[MadMark981]

Greg66 said:

Mookle's post is seven years old...

Hence I deleted my post as soon as I realised that someone had resurrected it from the grave ..... But thanks for quoting it to point that out!

[anonymous-user]

MadMark981 said:

Hence I deleted my post as soon as I realised that someone had resurrected it from the grave ..... But thanks for quoting it to point that out!

<snigger>