At least Dick Turpin wore a mask....
Discussion
gwp you are the customer, so you set the terms. If they have taken the car in and signed the V5 etc. you no longer own the car so it is their problem. Act very tough, the deal you signed is the only deal you will take. Call the dealer principle and tell him that. (Is this an independant OPC or a Porsche proper OPC) If the later and you get no result call Reading Porsche UK. Failing that go in on a busy Sat/Sun and start to make a scene, it will get you results. They need to RESPECT you which they are in no way showing the purchaser of a £100k car. To think it will cost them £1000 to respray their own car, don't think so. And they can claim off their own insurnace for the windshield, cheeky buggers!
Give us some feedback when you have the result.
G
Give us some feedback when you have the result.
G
Edited by triple7 on Wednesday 6th September 11:37
Crikey waht a story!!! It makes me sick to the core to hear such a bad tale. A friend of mine had a not altogether similar problem a few months ago with an OPC when he was negotiating to buy a SOR vehicle and the OPC were attempting to shaft him - on his part exchange - and the SOR seller.
My advice is much the same as previous comments. You have binding contract once monies were exchanged. Call the Dealer Principal, or even better visit the OPC on spec and refuse to leave until you see him - be very nice, very calm and you will get matters resolved in your favour.
If you don't then get directly on to Porsche GB in Reading - I am pretty sure we can rustle up the name of the UK MD for Porsche.
As most people within the car industry say........our cars are good its just that our dealers let us down.
All franchise car salesmen are the same - sharks - the only difference with Porsche is that they are sharks in sharp suits.
My advice is much the same as previous comments. You have binding contract once monies were exchanged. Call the Dealer Principal, or even better visit the OPC on spec and refuse to leave until you see him - be very nice, very calm and you will get matters resolved in your favour.
If you don't then get directly on to Porsche GB in Reading - I am pretty sure we can rustle up the name of the UK MD for Porsche.
As most people within the car industry say........our cars are good its just that our dealers let us down.
All franchise car salesmen are the same - sharks - the only difference with Porsche is that they are sharks in sharp suits.
Andrew D said:
bennno said:
Problem with this is that the guy p/x'ing the Turbo which needs a repaint and screen will probably get his deal honoured. If you tell the OPC you have deal and if they want to back out you will expect your old finance package to be reinstated in exact terms (this is almost impossible).
But the opc will then have to fit new brakes, repaint front end, fit new screen, probably change a couple of tyres, add a warranty, service car, finance the stock on their forecourt then sell at a realistic price to cover this.
A pheader in turn will buy it and in due course come back on this forum and say he hes been robbed as his new car has dropped 10k minimum!!
Bennno
Well, not so much, because presumably the next buyer will know the price of the car before he buys it. So he can decide whether the extra £10k or whatever the OPC gimps add on to the asking price is worth it for the respray etc. If not he can just buy a different car.But the opc will then have to fit new brakes, repaint front end, fit new screen, probably change a couple of tyres, add a warranty, service car, finance the stock on their forecourt then sell at a realistic price to cover this.
A pheader in turn will buy it and in due course come back on this forum and say he hes been robbed as his new car has dropped 10k minimum!!
Bennno
Check my post in reference to the opening post of this thread.
Bennno
Many years ago when I traded in my 8 month old Boxster for a new 996 the OPC (Guildford) reduced my trade in price by 4k the night before I was due to fly to Germany on a factory pick up.....
It was down to the salesman's cock up etc etc. I drove to Guildford and spoke to the DP, threw what could only be described as a fcuking massive very LOUD tantrum and made the ground almost shake.
They bought the car off me as per our original deal
It was down to the salesman's cock up etc etc. I drove to Guildford and spoke to the DP, threw what could only be described as a fcuking massive very LOUD tantrum and made the ground almost shake.
They bought the car off me as per our original deal
Edited by mogul on Wednesday 6th September 13:07
bennno said:
Andrew D said:
Well, not so much, because presumably the next buyer will know the price of the car before he buys it. So he can decide whether the extra £10k or whatever the OPC gimps add on to the asking price is worth it for the respray etc. If not he can just buy a different car.
Check my post in reference to the opening post of this thread.
Bennno
Vesuvius was complaining about the general low valuation of cars by OPC's, not about being tucked up with a particular car that lost a lot of money.
If the OPC pass on the cost of repairs to the next buyer, the price will be higher compared to other similar Turbos, so the buyer will know that something's up.
mogul said:
Many years ago when I traded in my 8 month old Boxster for a new 996 the OPC (Guildford) reduced my trade in price by 4k the night before I was due to fly to Germany on a factory pick up.....
It was down to the salesman's cock up etc etc. I drove to Guildford and spoke to the DP, threw what could only be described as a fcuking massive very LOUD tantrum and made the ground almost shake.
They bought the car off me as per our original deal
It was down to the salesman's cock up etc etc. I drove to Guildford and spoke to the DP, threw what could only be described as a fcuking massive very LOUD tantrum and made the ground almost shake.
They bought the car off me as per our original deal
Edited by mogul on Wednesday 6th September 13:07
Good boi!
Seems to me that this is looking like standard OPC proceedure???
G
triple7 said:
Seems to me that this is looking like standard OPC proceedure???
Certainly smells like it to me. It seems to me that it wouldn't be the first time some "terrible mistake" turned out to be a serial ploy by a chain of salesmen. When I when to look at my car the price listed on the internet had "accidentally" been set £1k down from the price in the car window. But from what I've heard I'm not the only BMW customer that's had that one.
Sorry to hear for all the problems... However, just to point out not all OPCs are total bastards..
I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
JEBLondon said:
Sorry to hear for all the problems... However, just to point out not all OPCs are total bastards..
I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
Sounds like they had a buyer lined up for yours and were overallocated on the new model...
JEBLondon said:
Sorry to hear for all the problems... However, just to point out not all OPCs are total bastards..
I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
The fact he thinks you will keep buying cars every 12-18 months is why he bothers..tell him its you last Porshe and yo want to sell the last one to him...you may need a chair to sit on..I bought a 997C2 Tip a year ago which after driving it for 4 months I realised was the wrong car for me. I contacted my original sales guy and asked about trading to a 997C2S manual. The guy found me my exact spec within 2 days and I had everything done within another 2 days.
I traded in my old 997 without them even inspecting it. They picked up my old car, delivered the new one (incl the champagne bottle.!!), threw in a pair of Carrera Cup tickets and stuck me on the 997TT list for no commitment. The price I got for my old 997 I considered quite generous and I was happy with.
This particular sales guy's view was that I will likely buy a car from him every 12-18 months and so it's worth giving me decent offers/service as they will benefit in the long run.
I may be the only one but up to now I've only good things to say about my local OPC.
Andrew D said:
When I when to look at my car the price listed on the internet had "accidentally" been set £1k down from the price in the car window. But from what I've heard I'm not the only BMW customer that's had that one.
Interesting, had a friend who was invited to BMW used sales event. He wanted an M3 so went along for a look. Anyway, they had the exact used car he wanted in the showroom for the price he wanted to pay. Went on a test drive and said I'll have it. Upon his return while getting his credit card out to place the deposit, he was told, 'I'm sorry sir, the (huge) price sticker in the window is wrong, it is in actual fact £2500 more' WTF! He told them in no uncertain terms to 'Foxtrot Oscar' !!! Seems Bimmers are bent too.
As for that 997 swap, yup, they already had someone looking for your car..............
G
In which case, tell any Porsche salesman that you hope the purchase of car "X" will be the start of a long business relationship with him as you change your car every 6 months, therefore a good P/X offer will be a good start for both.......Then say the same thing to another Porsche salesman in 2 yrs time.
Probably make FA difference mind you...
Probably make FA difference mind you...
I may just have been lucky or genuinely found a nice sales guy. Fact is that I do change cars very often and so this might get me better upfront deals.
I fully agree that buying/selling privately you get a better deal. However, I am willing to pay for convenience. Being able to sell my car to OPC over a phone call vs. spending endless weekends answering questions from muppets, taking timewasters on test drives, etc is something I'm willing to pay for. Same thing goes for buying. I work like a f*cker and so time is very precious.
I fully agree that buying/selling privately you get a better deal. However, I am willing to pay for convenience. Being able to sell my car to OPC over a phone call vs. spending endless weekends answering questions from muppets, taking timewasters on test drives, etc is something I'm willing to pay for. Same thing goes for buying. I work like a f*cker and so time is very precious.
I absolutely love the OPC stories...i had a Guards red 996 c4s to sell with 5k miles and 18 months old...all dealers told me it was impossible for them to sell coz it was the wrong colour...One dealer in West london had one for sale at the same time,same car,same spec for 10k more than my dealer bid.When i told the sales guy that i was interested in his car he told me they had more interest in the Guards red car than any other for ages...i said oh thats good you can bid for mine then to which he replied i'll get back to you...obviously never did.They are ALL tossers that have no interest in the cars just about making profit..they could be selling Micras,Avon cosmetics or Fridges and it would make no difference.Unfortunately i include indies in this rant coz ive heard all the same old bollox from them as well.
Andrew D said:
bennno said:
Andrew D said:
Well, not so much, because presumably the next buyer will know the price of the car before he buys it. So he can decide whether the extra £10k or whatever the OPC gimps add on to the asking price is worth it for the respray etc. If not he can just buy a different car.
Check my post in reference to the opening post of this thread.
Bennno
Vesuvius was complaining about the general low valuation of cars by OPC's, not about being tucked up with a particular car that lost a lot of money.
If the OPC pass on the cost of repairs to the next buyer, the price will be higher compared to other similar Turbos, so the buyer will know that something's up.
original post said:
Then comes the problem. The car I bought from OPC 18 months ago for £38k is now, apparently, a worthless piece of rubbish. Their opening offer? £24k. Even Henry (bless him) bid me £27k to buy the car outright!!
I dont think he was. I think he was saying his car has dropped 14k in 18 months
. An extra 3k offer from the indy is admirable, but if the car was marked up by £8k when purchased then this creates the problem more than the lower part ex offer IMHO.
Bennno
Well as expected they are now retailing the car with its £10,250 mark up all in place.
As far as work that needed doing, I'll say it needed new front brakes and discs, the front PU was also badly stone chipped, but the car was high mileage 27,500 and this was reflected in the original valuation and now reflects in its retail cost.
It needed neither tyres(new only 4 weeks ago) or half of the respray work they have suggested. They want to also do the wing mirrors. When someone comes to purchase it and sees its mileage I wouldn't think that they would expect it to be in a brand new state.
To be fair the trade in value is really not my main issue, it is the way they have turned the deal.
Yes the original salesperson has made the mistake and the head of sales has openly slammed him to me for the mistake, not really what I wanted to hear.
Its what they have since done and the way they have done it.
I feel its a god idea to have the salesman slightly on your side (as if they ever are) but to at least have a good relashionship so if any issues arise then they take the time to sort it out, as above it seems as if the salesman saw a bad deal good and offered some freebies to keep the customer happy.
Yes, the salesman seems to be in the wrong, so they take it out of his wages, long term this doesn't really help me out...??
This disaster should never of even reached my ears, it should all of been handled within the OPC, leaving me a happy customer, robbed but happy... to come back after the deal and then alter the the agreement I think is out of order.
I myself have had to make losses within a business situation due to mis-quotes by people under me.. I had to take it on the chin. To say to a client sorry mate we screwed up the quote and now you owe us another cheque- I don't think I'd still be trading
I have written letters to the Dealer principle and to PCUK, my usual salesman has not returned from his break as yet, so nothing back from him so far.
gwp
As far as work that needed doing, I'll say it needed new front brakes and discs, the front PU was also badly stone chipped, but the car was high mileage 27,500 and this was reflected in the original valuation and now reflects in its retail cost.
It needed neither tyres(new only 4 weeks ago) or half of the respray work they have suggested. They want to also do the wing mirrors. When someone comes to purchase it and sees its mileage I wouldn't think that they would expect it to be in a brand new state.
To be fair the trade in value is really not my main issue, it is the way they have turned the deal.
Yes the original salesperson has made the mistake and the head of sales has openly slammed him to me for the mistake, not really what I wanted to hear.
Its what they have since done and the way they have done it.
I feel its a god idea to have the salesman slightly on your side (as if they ever are) but to at least have a good relashionship so if any issues arise then they take the time to sort it out, as above it seems as if the salesman saw a bad deal good and offered some freebies to keep the customer happy.
Yes, the salesman seems to be in the wrong, so they take it out of his wages, long term this doesn't really help me out...??
This disaster should never of even reached my ears, it should all of been handled within the OPC, leaving me a happy customer, robbed but happy... to come back after the deal and then alter the the agreement I think is out of order.
I myself have had to make losses within a business situation due to mis-quotes by people under me.. I had to take it on the chin. To say to a client sorry mate we screwed up the quote and now you owe us another cheque- I don't think I'd still be trading
I have written letters to the Dealer principle and to PCUK, my usual salesman has not returned from his break as yet, so nothing back from him so far.
gwp
As a matter of interest I have been told on a number of occasions that any 2nd hand Porsche must meet the standards as set out by PGB. To that end all PU's are replaced as part of the cars prep and new tyres are fitted etc (if under 3mm in tread). If you have a look at Reading you'll see a bodyshop doing nothing but this proceedure.
They really have taken the pi$$, but as long as we're prepared to buy off them they'll continue.
That said I sold my 3 year old 996 C2 4 months ago because I was fed up of being shafted by the Porsche network. 3 x RMS, rusting breaks etc etc etc. I'd had enough........(I do miss it though
)
They really have taken the pi$$, but as long as we're prepared to buy off them they'll continue.
That said I sold my 3 year old 996 C2 4 months ago because I was fed up of being shafted by the Porsche network. 3 x RMS, rusting breaks etc etc etc. I'd had enough........(I do miss it though
)I think that behaviour is not only outrageous, but possibly illegal. Surely a contract is a contract once agreed and can't be changed on a whim once one party is in a position they can't move? Isn't this the same as upping the price on a house by a few thousand hours before exchanging contracts?
Anyway, what can be done to avoid this?
a) That the car is inspected by the OPC for the work that is needed & you then get the work done and return - removing their argument for money needed to be spent on it.
b) You have the front resprayed and windscreen replaced and the whole thing polished and sparkling so they see it with a first impression of "wow" and can't find much (of value) that needs doing.
c) You get them to agree, in writing, that they will give you XYZ price when you trade it in and will not bump the figures.
I'm veering towards (b) myself.
PS. 26k on a 2 year old car... that's not a lot is it???
Anyway, what can be done to avoid this?
a) That the car is inspected by the OPC for the work that is needed & you then get the work done and return - removing their argument for money needed to be spent on it.
b) You have the front resprayed and windscreen replaced and the whole thing polished and sparkling so they see it with a first impression of "wow" and can't find much (of value) that needs doing.
c) You get them to agree, in writing, that they will give you XYZ price when you trade it in and will not bump the figures.
I'm veering towards (b) myself.
PS. 26k on a 2 year old car... that's not a lot is it???
pikey said:
I think that behaviour is not only outrageous, but possibly illegal. Surely a contract is a contract once agreed and can't be changed on a whim once one party is in a position they can't move? Isn't this the same as upping the price on a house by a few thousand hours before exchanging contracts?
Anyway, what can be done to avoid this?
a) That the car is inspected by the OPC for the work that is needed & you then get the work done and return - removing their argument for money needed to be spent on it.
b) You have the front resprayed and windscreen replaced and the whole thing polished and sparkling so they see it with a first impression of "wow" and can't find much (of value) that needs doing.
c) You get them to agree, in writing, that they will give you XYZ price when you trade it in and will not bump the figures.
I'm veering towards (b) myself.
PS. 26k on a 2 year old car... that's not a lot is it???
Anyway, what can be done to avoid this?
a) That the car is inspected by the OPC for the work that is needed & you then get the work done and return - removing their argument for money needed to be spent on it.
b) You have the front resprayed and windscreen replaced and the whole thing polished and sparkling so they see it with a first impression of "wow" and can't find much (of value) that needs doing.
c) You get them to agree, in writing, that they will give you XYZ price when you trade it in and will not bump the figures.
I'm veering towards (b) myself.
PS. 26k on a 2 year old car... that's not a lot is it???
Don't tell me that's what you've lost!!
Vesuvius 996 said:
PS. 26k on a 2 year old car... that's not a lot is it???
Don't tell me that's what you've lost!!
Blokey implied his thoughts were he had done higher than average mileage where I'm saying that 26,000 miles on a 2 year old car doesn't sound bad at all.
Gassing Station | Porsche General | Top of Page | What's New | My Stuff