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Mosi

Original Poster:

1,936 posts

103 months

[news] 
Wednesday 14th September 2011 quote quote all


Quite a few of these being looked at over in McLaren Knutsford (M'Cr) service centre today

I heard the door opening mechanism's are failing - major recall


Drclarke

656 posts

61 months

[news] 
Wednesday 14th September 2011 quote quote all
Drama queen

I wouldn't call it a major recall! It's not as if the brakes are failing or the engine is falling out

andrew

7,164 posts

80 months

[news] 
Wednesday 14th September 2011 quote quote all
yeah, who needs doors ?

MaxAndRuby

6,792 posts

120 months

[news] 
Wednesday 14th September 2011 quote quote all
Moz, what's wrong with S9, it's offline?

DeltaOne

399 posts

101 months

[news] 
Wednesday 14th September 2011 quote quote all
Mine's been back in for this. Doors we're prone to not closing properly if the mechanism got wet. Not good. Factory has already made the new/upgraded parts, and its a couple of hours to fit. Car only came back today but seems to work so far!!!

I'll give them one thing, service has been superb - someone from MTC came to look at my car, then they and the dealership got onto it asap. Its irritating, but with a new car (in this case a new brand) this kind of thing is forgivable in my opinion as long as they're efficient sorting it out....
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Doshy

549 posts

105 months

[news] 
Wednesday 14th September 2011 quote quote all
DeltaOne said:
this kind of thing is forgivable in my opinion as long as they're efficient sorting it out....
yes


Mosi

Original Poster:

1,936 posts

103 months

[news] 
Thursday 15th September 2011 quote quote all
Well I would be right peeved off if my £200k car locked itself as soon as I got it and had to be recovered back to one of only 3 service centres (potentially miles away) - it would tarnish the experience from day one

Each to their own I suppose, some people are more tolerant

ANDYCLAX

191 posts

52 months

[news] 
Thursday 15th September 2011 quote quote all
Mosi said:
Well I would be right peeved off if my £200k car locked itself as soon as I got it and had to be recovered back to one of only 3 service centres (potentially miles away) - it would tarnish the experience from day one

Each to their own I suppose, some people are more tolerant
Comes with being a first adopter,mine was 2 hours from leaving the factory last thursday!,the supplier fixed the problem over the weekend and Mclaren started fitting it early this week,so hopefully i will get it for this weekend

toppstuff

11,038 posts

135 months

[news] 
Thursday 15th September 2011 quote quote all
At least they are not spontaneously combusting and being destroyed by fire, unlike early editions of a certain competitor. wink

F355GTS

2,649 posts

143 months

[news] 
Thursday 15th September 2011 quote quote all
Mosi said:
Well I would be right peeved off if my £200k car locked itself as soon as I got it and had to be recovered back to one of only 3 service centres (potentially miles away) - it would tarnish the experience from day one

Each to their own I suppose, some people are more tolerant
Would have been nice to have got mine but in the end I just couldn't put up with the endless broken promises of delivery dates, non information, misinformation and people not contacting me when asked to, final straw was they started bumping cars ahead of mine on what appeared to be a 'who shouts loudest' policy and believe me I was shouting but clearly at the wrong person. Perhaps it's for the best because if after all that had have happened bits started not working then I think I'd have driven it through the front of the showroom!

I'm sure they'll get it right in time, of course they will need to, but they are a million miles away from their claim that they will transform (for the better) the customer experience that is typical in the market place

Schnellmann

1,707 posts

92 months

[news] 
Thursday 15th September 2011 quote quote all
On the subject of doors...would be interested to hear from owners how they are getting on the opening mechanism. On the test drive I couldn't get the door to open at first (I obviously wasn't stroking it correctly!) But it struck me that having to rub your finger along the underside of the door would mean getting muck on your hand (assuming you are using the car on a daily basis). The salesperson tried to convince me that it wouldn't get dirty but I was not fully convinced.

GFWilliams

4,512 posts

95 months

[news] 
Thursday 15th September 2011 quote quote all
Schnellmann said:
On the subject of doors...would be interested to hear from owners how they are getting on the opening mechanism. On the test drive I couldn't get the door to open at first (I obviously wasn't stroking it correctly!) But it struck me that having to rub your finger along the underside of the door would mean getting muck on your hand (assuming you are using the car on a daily basis). The salesperson tried to convince me that it wouldn't get dirty but I was not fully convinced.
Production cars have a button on the remote to pop the doors.

iandc

1,492 posts

94 months

[news] 
Thursday 15th September 2011 quote quote all
Not good PR but at least McLaren are owning up to the problem and fixing it swiftly. Unlike some other exotics manufacturer which would state it was a design feature to allow for greater ventilation when pushing hard!

garyhun

16,769 posts

116 months

[news] 
Thursday 15th September 2011 quote quote all
It’s not that things go wrong; it’s how you fix it that counts!

Daisy Duke

1,480 posts

89 months

[news] 
Thursday 15th September 2011 quote quote all
garyhun said:
It’s not that things go wrong; it’s how you fix it that counts!
True although it's petty disappointing that, given the amount of testing they were meant to be doing, they're still fixing outstanding issues such as this (it's not the only one, I understand). Unfortunately my experience pretty much mirrored that of Mark's.

nigelonich

596 posts

108 months

[news] 
Thursday 15th September 2011 quote quote all
Mosi said:


Quite a few of these being looked at over in McLaren Knutsford (M'Cr) service centre today

I heard the door opening mechanism's are failing - major recall
That looks like the white one from Aberdeen? Good to see the maker making the effort.

Murcielago_Boy

1,688 posts

127 months

[news] 
Thursday 15th September 2011 quote quote all
Mosi said:
Well I would be right peeved off if my £200k car locked itself as soon as I got it and had to be recovered back to one of only 3 service centres (potentially miles away) - it would tarnish the experience from day one

Each to their own I suppose, some people are more tolerant
Sure - we'd all be peeved.
But after a mate spent £427,000 on a new Ferrari (at the time), and his engine lid didn't close after the whole car was sent back to the FACTORY to get sorted and the dealer and Ferrari UK didn't return his phone calls, I'll give McLaren the benefit of the doubt. Let's not go into Lamborghini. I've got first hand experience of them and new car problems.

DeltaOne

399 posts

101 months

[news] 
Thursday 15th September 2011 quote quote all
GFWilliams said:
Production cars have a button on the remote to pop the doors.
No they don't....!

Door opening? Its getting better with practice, but I'm waiting for the time that I walk up to the car with a few people watching (these seem to get as many looks as Enzo's) and s0d around trying to open the doors for ages looking ilke a right prat.....

GFWilliams

4,512 posts

95 months

[news] 
Thursday 15th September 2011 quote quote all
DeltaOne said:
GFWilliams said:
Production cars have a button on the remote to pop the doors.
No they don't....!

Door opening? Its getting better with practice, but I'm waiting for the time that I walk up to the car with a few people watching (these seem to get as many looks as Enzo's) and s0d around trying to open the doors for ages looking ilke a right prat.....
That's interesting, I heard that McLaren were doing it. Reason being that when the car is wet and dirty you don't want to get the car wet.
Also, does the popper work when you've got gloves on?

DeltaOne

399 posts

101 months

[news] 
Thursday 15th September 2011 quote quote all
GFWilliams said:
That's interesting, I heard that McLaren were doing it. Reason being that when the car is wet and dirty you don't want to get the car wet.
Also, does the popper work when you've got gloves on?
Not tried it with gloves, but a button on the remote would have been useful.....
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