Bit of a rant - Maserati don't want to sell cars
Discussion
I was quite vague with budget, simply because I'm not sure what I need to spend. I did explain that I wanted the best built version and had seen them between 20 and 60k, but just wasn't sure where I should aim. I know that probably didn't help his attitude, bit I still don't think it's a fully valid excuse.
I'm still just not sure on budget. Will have a think and post back.
Thing is, I'd got my heart set on a duoselect, but everyone says they're awful. They just sounded like quite interesting technology. Because everyone is so against them, i think it's going to make me reassess.
I'd like to say I want the cheapest, but years of buying lemons has taught me differently. Age doesn't bother me, mileage plays a part, but history and condition are key for me. I honestly think budget may be dictated by seeing the right car. I know that probably sounds stupid, but there aren't that many to choose from, so it should be a limited variable......it's not like picking a vectra from a hay stack....
Thing is, I'd got my heart set on a duoselect, but everyone says they're awful. They just sounded like quite interesting technology. Because everyone is so against them, i think it's going to make me reassess.
I'd like to say I want the cheapest, but years of buying lemons has taught me differently. Age doesn't bother me, mileage plays a part, but history and condition are key for me. I honestly think budget may be dictated by seeing the right car. I know that probably sounds stupid, but there aren't that many to choose from, so it should be a limited variable......it's not like picking a vectra from a hay stack....
Unbelievable. Frankly, if you're selling cars like this you should be good, and a good salesman should be able to approach anyone in the showroom and politely ask them "Were you interested in buying, Sir/Madam? Can I help in any way?" and being able to tell by their reaction if they were genuine or not.
The salesman should be sent back to back-street garages banging out sheds to get abused by his surly cockney 'boss' and forced to drink cheap granulated coffee from brown plastic cups.
No excuse for such behaviour.
The salesman should be sent back to back-street garages banging out sheds to get abused by his surly cockney 'boss' and forced to drink cheap granulated coffee from brown plastic cups.
No excuse for such behaviour.
It can be difficult if the customer doesn't know what they want, or if they don't know how much money they have to spend. If they don't want to be qualified by the salesman there's little you can do. Other then be slated on the internet of course...
Oh and it's fairly normal for top end car dealers to keep cars locked. Reduces the chances of things getting broken or going walk about, I speak from experience!
Oh and it's fairly normal for top end car dealers to keep cars locked. Reduces the chances of things getting broken or going walk about, I speak from experience!
robsa said:
Unbelievable. Frankly, if you're selling cars like this you should be good, and a good salesman should be able to approach anyone in the showroom and politely ask them "Were you interested in buying, Sir/Madam? Can I help in any way?" and being able to tell by their reaction if they were genuine or not.
The salesman should be sent back to back-street garages banging out sheds to get abused by his surly cockney 'boss' and forced to drink cheap granulated coffee from brown plastic cups.
No excuse for such behaviour.
Why slag the salesman off ? by his own admission the OP was vague on what model he wanted, doesn't have The salesman should be sent back to back-street garages banging out sheds to get abused by his surly cockney 'boss' and forced to drink cheap granulated coffee from brown plastic cups.
No excuse for such behaviour.
a budget in mind, if he walked in and said i am looking for "this model" and have X to spend he may have been treated a bit better.
Most guys looking for a car of that calibre will have done their homework on it, compared prices, read some reviews and road tests maybe ?
No disrespect meant to the OP but selling cars brings out a lot of time wasters, maybe you caught the guy on a bad day.
I understand that I was vague about budget, but I did quite openly say I wanted a used car and which model phase I wanted. That surely narrows prices a fair way when there are very few in the country in total.
I was openly asking for advice and had sensible queries.
Being vague is still no reason to be treated rudely.
I was openly asking for advice and had sensible queries.
Being vague is still no reason to be treated rudely.
robsa said:
Read my post for an explanation of why I said there was no excuse for his behaviour. He wasn't buying tea-bags, he was buying an aspirational and extremely expensive luxury item.
'Having a bad day' is no excuse.
Spot on.'Having a bad day' is no excuse.
Everyone has to start their real-world research somewhere. Classified ads don't compensate for actually going and looking for real. The dealership seemed the obvious place to start. I once wandered into a Porsche garage, saying I wanted a 911, but not sure which spec and wanted to look at some and discuss options... that was perfectly fine..... Same happened at Infiniti. Both dealers were incredibly helpful and it really helped us pick out the cars we bought.
robsa said:
jeff666 said:
Why slag the salesman off ?
Read my post for an explanation of why I said there was no excuse for his behaviour. He wasn't buying tea-bags, he was buying an aspirational and extremely expensive luxury item. Yes, I do understand that treating somebody right at the early stages can lead to a sale months down the line, but as others have said we're only ever going to hear one side, I'm sure the sales exec interpreted it quite differently.
samvia said:
Was he buying though? With absolutely no idea of budget while looking at a used car with values set over a £100,000 range and not having done a great deal of research beforehand, it doesn't sound like it.
Yes, I do understand that treating somebody right at the early stages can lead to a sale months down the line, but as others have said we're only ever going to hear one side, I'm sure the sales exec interpreted it quite differently.
I can see where you're coming from. They only had one car that loosely fitted the bill. I didn't waste much of his time on it though. I was open about being at the start of the road to picking the car. He said they were rare and they only got two or three in per year. I even asked if he'd email details of them to me when they came in. He said he didn't want to waste his time. I even reminded him that if they only got two or three in per year, it would only be two or three emails.Yes, I do understand that treating somebody right at the early stages can lead to a sale months down the line, but as others have said we're only ever going to hear one side, I'm sure the sales exec interpreted it quite differently.
He did talk to us for a little while after this and seemed to warm slightly (when I said I wouldn't bother him with my contact details and would go elsewhere). He even picked out a couple of classifieds that might suit me from specialists he liked.
Overall, I'm certainly not saying I was the ideal customer, or even a particularly good one. I only popped in because I was in the area and I've decided I want a QP. I'm just saying it was an unpleasant experience and I shan't be going back.
I didn't intend for such a long thread. Just wanted a quick rant about a bad dealership experience and some advice about other places I could try. Thanks to those that gave some ideas. Will have a look when time allows.
So we've gone from a couple of grunts and him not being interested at all to him actually spending time with you, showing you cars available at specialists that would fit your budget and politely trying to say that the cars they get in wouldn't fit your budget.
Amazing how these things change ain't it? I look forward to the next update where he got you a coffee too.....
Amazing how these things change ain't it? I look forward to the next update where he got you a coffee too.....
Butter Face said:
So we've gone from a couple of grunts and him not being interested at all to him actually spending time with you, showing you cars available at specialists that would fit your budget and politely trying to say that the cars they get in wouldn't fit your budget.
Amazing how these things change ain't it? I look forward to the next update where he got you a coffee too.....
...and in the one after that he actually gave him their demo QP for the weekend...Amazing how these things change ain't it? I look forward to the next update where he got you a coffee too.....
That's quite a different story to your first post.
The guy was rude, but warmed slightly, to become slightly less rude, when I said I'd just go elsewhere.
Perhaps I should have quoted the entire dialogue in my original post, but at the time, I had just left the place and the "highlights" were still spinning in my head. The whole event was about 15 minutes.
Other places I've been to have just simply been nicer and significantly more welcoming.
Perhaps I should have quoted the entire dialogue in my original post, but at the time, I had just left the place and the "highlights" were still spinning in my head. The whole event was about 15 minutes.
Other places I've been to have just simply been nicer and significantly more welcoming.
jeff666 said:
Why slag the salesman off ? by his own admission the OP was vague on what model he wanted, doesn't have
a budget in mind, if he walked in and said i am looking for "this model" and have X to spend he may have been treated a bit better.
Most guys looking for a car of that calibre will have done their homework on it, compared prices, read some reviews and road tests maybe ?
No disrespect meant to the OP but selling cars brings out a lot of time wasters, maybe you caught the guy on a bad day.
If you are asking about something worth more than a number of the local houses you should be able to be as vague as you like. That aside, if I have a bad day I certainly don't use my day to pa budget in mind, if he walked in and said i am looking for "this model" and have X to spend he may have been treated a bit better.
Most guys looking for a car of that calibre will have done their homework on it, compared prices, read some reviews and road tests maybe ?
No disrespect meant to the OP but selling cars brings out a lot of time wasters, maybe you caught the guy on a bad day.
s off the people who are possibly going to pay my wages.I do find it a touch strange that you were treated like this, I've been to the dealership a number of times over the last 10 or so years..(jesus, now I feel old).
Anyway, they've always been more than warm and friendly and welcoming without exception, I was there to just have a look at the shiny cars but on more than one visit I've been approached, welcomed, asked if there is anything they could help me with, and would I like a tea/coffee or anything. Which is remarkable really when you consider I was in my early 20's and arrived in a Skoda Octavia!
You must have been giving off some really bad vibes for them to be arsy with you considering they're nice to me, haha.
Anyway, they've always been more than warm and friendly and welcoming without exception, I was there to just have a look at the shiny cars but on more than one visit I've been approached, welcomed, asked if there is anything they could help me with, and would I like a tea/coffee or anything. Which is remarkable really when you consider I was in my early 20's and arrived in a Skoda Octavia!
You must have been giving off some really bad vibes for them to be arsy with you considering they're nice to me, haha.
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