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p4pedro
Original Poster
304 posts
62 months
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My work vehicle is a Nissan primastar , it is 40 months old with 56k on the clock , it has full dealer history. 3 weeks ago it started to run flat. I took it to a local inipendant garage ( he is time served at Vauxhall main dealer and worked there for 30 years ) I have a failed injector that is seized in place - using a main dealer puller and soaking injector in release agent every day for a week. the top of injector has pulled off. the fact the injector has seized in is a design fault and fairly common on these vehicles, the fix is front end of body off and removal of head and machine out - very expensive. Should Nissan do something as a good will gesture?
peter
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powerstroke
1,720 posts
29 months
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p4pedro said: My work vehicle is a Nissan primastar , it is 40 months old with 56k on the clock , it has full dealer history. 3 weeks ago it started to run flat. I took it to a local inipendant garage ( he is time served at Vauxhall main dealer and worked there for 30 years ) I have a failed injector that is seized in place - using a main dealer puller and soaking injector in release agent every day for a week. the top of injector has pulled off. the fact the injector has seized in is a design fault and fairly common on these vehicles, the fix is front end of body off and removal of head and machine out - very expensive. Should Nissan do something as a good will gesture?
peter Seems due to the design of the bonnet/ air intake for the heater rain and road spray constantly runs down the top of the engine and causes this common problem,I doubt they will but its worth a try...
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stevieturbo
8,377 posts
116 months
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Are you sure it is the main dealer puller ?
A friend had to buy one from Renault a while back after using a few other style of dedicated puller. It was totally different.
The Renault one bolts to the head, is very heavy duty and uses a large screw thread to exert huge force to remove.
One of two things will happen, it will either remove the injector, or rip the top off it.
As above though, it does seem to be poor bonnet/water expulsion design that leads to the seizures.
Religious servicing especially fuel filter, safer at 10k or less regardless of what the dealer says and using proper fuel are wise precautions with these vehicles.
Recently Ive seen as much as 15% fuel economy difference between supermarket fuels and branded names. So there are big differences in what you buy.
Back to the puller. Before he bought the Renault tool, he had slide hammer pullers used over a couple of weeks. He soaked the top with WD40, wheel cleaner, oven cleaner, all sorts. Nothing seemed to make any difference ( including heating with blowtorch although that was difficult ). The Renault puller did the job though.
Exhaust all options before getting brutal with the puller. Worst case is head off anyway.
You could certainly try Nissan, but at the end of the day it is still out of warranty.
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p4pedro
Original Poster
304 posts
62 months
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The puller he used was from a Vauxhall main dealer, he has used the same puller many many times, and extracts about 80% of times. When you google this problem it appears it happens to hundreds of these type vans e very year. On the earlier 1.9 engines a modification of drainage channels was used, no such thing on the 2 ltr engines.
I Have spoken to nissan, I have to get the vehicle to a main dealer who will send an engineers report to nissan and they will decide if a gesture of good will be made.
When speaking to customer care, they will not deny there is an issue with this type of breakdown. Problem is it.s going to cost about £ 80 to get the van to a main dealer then a further £88 for an assessment then if nissan will not contribute anything , do I get the main dealer to carry out the repair ( at an extortionate price) or spend another £80 to get it back to an independant this total of 2x £80 + £88 for assessment = £248 could have gone towards repair.?
peter
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stevieturbo
8,377 posts
116 months
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Whilst Ive never used or even heard of this place until I googled.... There are people who can remove broken bits in-situ http://www.sharpautos.co.uk/stuck-diesel-injectors...Might be worth giving them a shout. Ive seen some impressive repairs for glow plugs in-situ, so I guess the same is possible with the injectors
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p4pedro
Original Poster
304 posts
62 months
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finally got an answer from nissan today. Because an injector is broken I need a new engine, nissan will pay 75% of parts and 30% of labour ( must be a main dealer ) leaving me with a bill of £4900. How the f~@k can people design an engine that you cannot replace an injector. All the mechanics at the main dealer told me if an injector fails its a new engine because they will use a 4lb hammer and 12" cold chisel to remove it thus wrecking the engine.
gutted
peter
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packman10_4
169 posts
63 months
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Heard this the other week on a Vivaro with a failed injector but it was sized in the head , apparently there is a chap every body seems to call when this happens he travels the country getting the injectors out the heads , and by all accounts its not cheep ...
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stevieturbo
8,377 posts
116 months
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p4pedro said: finally got an answer from nissan today. Because an injector is broken I need a new engine, nissan will pay 75% of parts and 30% of labour ( must be a main dealer ) leaving me with a bill of £4900. How the f~@k can people design an engine that you cannot replace an injector. All the mechanics at the main dealer told me if an injector fails its a new engine because they will use a 4lb hammer and 12" cold chisel to remove it thus wrecking the engine.
gutted
peter What complete and utter nonsense. Only a complete idiot would take to it with a hammer and chisel. And an even bigger idiot would suggest you need a new engine. So read the post I made above where people can repair this relatively easily, and no lump hammers, chisels or new engines.
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p4pedro
Original Poster
304 posts
62 months
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EY ARE LE stevieturbo said: What complete and utter nonsense. Only a complete idiot would take to it with a hammer and chisel. And an even bigger idiot would suggest you need a new engine.
So read the post I made above where people can repair this relatively easily, and no lump hammers, chisels or new engines. I have spoken to these guys this morning. (http://www.apautodiagnostics.com/injector-removal-service ) 98% sure he can remove it in situ if its the other 2% he can drill it out on site. Fortunately I took advantage of nissans 0% finance over 3 years when I baught the van, even though I no longer have the finance ( paid off last year ) I have spoke to nissan finance about selling me an inferior product, under the SUPPLY OF GOODS IMPLIED TERMS ACT OF 1973 they are legally bound to fight my corner, Also spoke to a couple of solicitors who agree that I have a claim as I could not in any way have prevented this from happening and that in the 21st century a failed injector should not need an engine replacement., peter
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C. Grimsley
542 posts
64 months
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Most manufactures have this issue, Peugeot have now put a warranty on this and if under ten years old and 100k miles will pay to rectify.
We as a garage have the proper injector puller but it's still touch and go whether the complete injector comes out or the bottom half snaps and stays put, then the head has to be removed and released from the head face up.
Not had one we haven't been able to do yet.
Carl
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stevieturbo
8,377 posts
116 months
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p4pedro said: I have spoken to these guys this morning. (http://www.apautodiagnostics.com/injector-removal-service ) 98% sure he can remove it in situ if its the other 2% he can drill it out on site.
Fortunately I took advantage of nissans 0% finance over 3 years when I baught the van, even though I no longer have the finance ( paid off last year ) I have spoke to nissan finance about selling me an inferior product, under the SUPPLY OF GOODS IMPLIED TERMS ACT OF 1973 they are legally bound to fight my corner, Also spoke to a couple of solicitors who agree that I have a claim as I could not in any way have prevented this from happening and that in the 21st century a failed injector should not need an engine replacement.,
peter This will get interesting !!! Keep us updated. Clearly it does not need an engine replacement. Just the stupid people at your Nissan dealer think this, mainly because they are stupid. But seems they have put their stupidity into print when they quoted you for the new engine ?
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p4pedro
Original Poster
304 posts
62 months
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I recieved a letter from nissan finace on saturday morning stating their concern over this issue and would be pushing for a fair outcome. Also on saturday morning I found the email adress for James Wright the MD of nissan UK and sent a polite email breifly explaning the facts and asking for some answers as to why in the 21st century a new engine is required for a failed injector. Got a reply from him this morning and he has said he will ask customer relations about my claims.
RESULT - at 3.30 this afternoon nissan phoned me with a revised offer ---- a new engine to be fitted and they will cover 100% of the parts and labour costs.
Restored my faith in manufacturers.
peter
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stevieturbo
8,377 posts
116 months
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Wow, that is a result !! and a fast one too...
Now you just have to trust their competence to actually fit the engine lol
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C. Grimsley
542 posts
64 months
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That is brilliant, to be honest I can't believe it, fair play. A big thumbs up to Nissan too.
Carl
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packman10_4
169 posts
63 months
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You must be one of the lucky ones , well done that man !!!
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p4pedro
Original Poster
304 posts
62 months
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Just a little update on this topic, got the van back May 23rd had to pay £ 105 ( they just had to get a little cash back ) for oil / filter and coolant.
must say fuel consumption is amazing with this engine 39 mpg over 1500 miles
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C. Grimsley
542 posts
64 months
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Funny this topic has come back up, I have a vauxhall vivaro in today with a miss fire, yep you guessed it a dodgy injector and it's stuck fast, this is on the revised 2.0 engine aswell.
May have to call the customer tomorrow with the bad news, the injector puller is struggling.
Carl
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p4pedro
Original Poster
304 posts
62 months
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just had an email dirrected to me from pistonheads , this guy has a primastar 20 days out of warranty with 2 injectors playing up and both seized in, just replied with as much info as I had with regards to my claim,.
peter
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Huxley
1 posts
67 months
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Have the same problem on my 08 plate vivaro 1 injector down now the next one on the way out I know that Renault are doing injectors or engine swop the on traffics up 7 years old under 240k !!!! FOC ffs
Why cant vauxhall stump up as well it's the same bloody van albeit a bagde FFS
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C. Grimsley
542 posts
64 months
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well the van we had at the garage we managed to repair, after 9 hours and snapping the head off the injector I resorted to welding on an old drive shaft nut to the top to get some levridge. Not a cheap bill but a lot cheaper than the £7k engine the dealer priced. Here's a picture of the removed item, the sleeve we slide hammered out (not in the pic)  Carl
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