Aston really are an embarrassement
Discussion
goorwich said:
I have given a lot of thought to the problems of the general deteriation of paint on quite a few of our cars and indeed other problems .
I believe it is a question of expectation.
Speaking as Joe Public, I have an expectation that when I purchase an expensive,premium product whether a car or watch or whatever I expect that product to be of superior quality and performance to a cheaper product.
It is therefore a huge disappointment when there is a problem with that product.
The disappointment is exacerbated when the manufacturer of that product appears to offer a derisory amount in compensation rather than offer to immediately correct that fault.
If it was my problem I would expect my car to be professionally inspected by Aston Martin and then to receive an appraisal of the cause of that problem and then a fair and reasonable offer to correct that problem.
I believe that some Aston owners consider their cars as one would a thoroughbred horse,that is highly strung and temperamental and a little quirky.
To a certain extent I concur with this opinion BUT this should not exclude the manufacturer from their responsibilities .
There are obviously a lot of variables when dealing with a car as to what that offer of compensation might be.
Age of car ,service history,etc,etc.
However the manufacturer should be expected to make that offer with a transparent and professional procedure .
EXACTLYI believe it is a question of expectation.
Speaking as Joe Public, I have an expectation that when I purchase an expensive,premium product whether a car or watch or whatever I expect that product to be of superior quality and performance to a cheaper product.
It is therefore a huge disappointment when there is a problem with that product.
The disappointment is exacerbated when the manufacturer of that product appears to offer a derisory amount in compensation rather than offer to immediately correct that fault.
If it was my problem I would expect my car to be professionally inspected by Aston Martin and then to receive an appraisal of the cause of that problem and then a fair and reasonable offer to correct that problem.
I believe that some Aston owners consider their cars as one would a thoroughbred horse,that is highly strung and temperamental and a little quirky.
To a certain extent I concur with this opinion BUT this should not exclude the manufacturer from their responsibilities .
There are obviously a lot of variables when dealing with a car as to what that offer of compensation might be.
Age of car ,service history,etc,etc.
However the manufacturer should be expected to make that offer with a transparent and professional procedure .
Edited by goorwich on Wednesday 12th June 12:58
Edited by goorwich on Wednesday 12th June 12:59
Edited by goorwich on Wednesday 12th June 13:07
I bought my dream car. I didnt expect this nightmare
Aston is a superior brand but with issues like this the shine is well and truly off
Great companies come and go. I'm told its something to do with falling sales, perception and rank customer service.
It doesn't of course help when u have a couldn't give a toss local dealer because as we know the dealer is crucial in matters like these. Unfortunately the dealer up here has no competition and that's quite apparent from all the complaints I've now heard about them.
Hell mend them. They and Aston suk
mikey k said:
Thats spot on and pretty much my experience baring one dealer and the odd wriggle from the factory.
Oh Mikey forgive me but you have given me a giggle.I quote " baring one dealer ".
I have a mental picture of you stripping the clothing from some guy and giving him a right thrashing.
goorwich said:
mikey k said:
Thats spot on and pretty much my experience baring one dealer and the odd wriggle from the factory.
Oh Mikey forgive me but you have given me a giggle.I quote " baring one dealer ".
I have a mental picture of you stripping the clothing from some guy and giving him a right thrashing.
an approach I've not tried but worth noting for future use V8LM said:
This won't help - http://www.autoblog.com/2013/06/12/aston-martin-re...
I posted it up earlierhttp://www.pistonheads.com/xforums/topic.asp?h=0&a...
V8LM said:
This won't help - http://www.autoblog.com/2013/06/12/aston-martin-re...
Who'd have thunk it. A faulty aston. Gosh do they suk or what!
mikey k said:
George29 said:
mojo21 said:
Who'd have thunk it. A faulty aston.
Gosh do they suk or what!
Since you hate them so much why don't you just sell your car?Gosh do they suk or what!
Not a huge fan of closing threads but it appears the needle is stuck in the groove on this one. Let's move on
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