Aston really are an embarrassement

[mojo21]

v8woollie said:

As I said, good luck in getting this resolved. You started the thread with a call to arms to start a class action lawsuit against AM. I shall say no more but will remain interested to see if you go down that path and how it concludes.

And trust me. I'm not the first and won't be the last

[tarks63]

yeti said:

mojo21 said:

Thanks for your valuable contribution to the thread// forum. Anything to add to help the debate?

I tried that. I suggested you change your attitude; you got stroppy. Tarks got his car sorted quickly by being a reasonable customer; he then got a reasonable response from the vendor.

There is always an attitude test, be it a car dealer, a policeman or anyone who has you in their thrall. You, sir, are failing it massively.

That your paintwork is shoddy is not in any doubt. That it's Aston's fault, well we're pretty sure it is. Is the dealer interested in helping you, when others have been helped in the same circumstances... nope.

You can keep typing 'despicable, disgraceful, embarrassing' until the cows come home, but it's not helping you. Try a different tack. That's my contribution to the thread. My contribution to the forum... hmmm, that's another matter.

May I just say that Scott Pomery, the dealer principle at Grange did mention the fact that I was a pleasant un-demanding chap which did assist in the resolution of my issue.
Being nice to these Guys really helps...look at my doughnut thread :0)
I am a happy bunny this evening...you could say I should not of had to deal with these problems in the first case but reality says that with an Aston its going to happen.
I was very lucky with Scott..I fell on a good-un there.
Hopefully Mojo you will have a happy ending like I achieved and believe you me it`s worth it in the end.

[v8woollie]

mojo21 said:

And trust me. I'm not the first and won't be the last

Oh I see. Well while I'm waiting for yours could you point me to the other class action lawsuits that have been taken out against AM. Be interesting to see how successful these have been.

[Neil1300R]

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

[mojo21]

tarks63 said:

May I just say that Scott Pomery, the dealer principle at Grange did mention the fact that I was a pleasant un-demanding chap which did assist in the resolution of my issue.
Being nice to these Guys really helps...look at my doughnut thread :0)
I am a happy bunny this evening...you could say I should not of had to deal with these problems in the first case but reality says that with an Aston its going to happen.
I was very lucky with Scott..I fell on a good-un there.
Hopefully Mojo you will have a happy ending like I achieved and believe you me it`s worth it in the end.

I could be wrong but I think its as much down to the Dealer as to me the car owner. Up here they have a monopoly of one and you can imagine how that comes across.

[mojo21]

Neil1300R said:

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

The warranty is " inside to out". THIS IS an inside to out problem. It's covered but conveniently ignored

[Neil1300R]

mojo21 said:

Neil1300R said:

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

The warranty is " inside to out". THIS IS an inside to out problem. It's covered but conveniently ignored

To repeat
Its not rust
Its not corrosion
Its the paint
It does not cover paint defects only corrosion.

Good luck. Don't agree with AM but know its not covered by warranty. Picking a couple of words out of the warranty will not help you in court.

Final point, how many owners has your car had, can you prove none of them had any paint rectification, respray work? I'm the second owner of mine and couldn't prove the previous owner hadn't had some work done.

[goorwich]

Neil says that the problem is caused by poor paint preparation.
If this is the case the warranty is really a side issue.
Large car companies are often notoriously poor at admitting to problems or defects to their cars simply because of the huge costs of a re-call.
So smaller companies like Aston are even more likely to try to dodge the issue.
The costs of taking this matter to court would be huge and take several years and nobody wants to get involved with that palaver over a couple of grand.
My advise mojo ,cut your losses and either chop the car in or if it's a keeper
have a respray.
The stress this is causing you is not worth the aggro.
You will not want to hear this but if you buy an exotic car from a 'local'non specialist dealer you are often out on a limb.
Having said that I do not think Aston do themselves any favours with their attitude.

Edited by goorwich on Tuesday 21st May 19:34

[DB9VolanteDriver]

I believe the corrosion warranty refers to the body panels (from inside to outside) not to the paint. However you call it, it is surface 'corrosion' (or whatever term you wish to use) on the outside of the panel and under the paint, hence not covered by a perforation warranty.

It may be shoddy paint prep, but you don't have a proverbial leg to stand on regarding the warranty against corrosion since the panel has surface corrosion that started on the inside surface of the panel.

[whoami]

Neil1300R said:

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

I wonder how our American friends have reacted to this issue?

They are far, far less likely to get shafted by a manufacturer behaving this way.

[D_G]

As someone who looked at buying an Aston a while back this sort of stuff puts me right off, I can see residuals being affected too as a lot of cars will show this corrosion and put off potential buyers. It's a shame they don't seem to care much for the brand, Mercedes had a terrible corrosion issue back in the late nineties and took years to recover.

[Robbontherock]

Neil1300R said:

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

Neil, is there any further detail on specifically what is poor in the paint prep that causes this?

I'm curious as don't understand why the paints bubbling, you would think the paint would flake off. Bubbling does seem to suggest that the metal is reacting and lifting the paint...... Very strange would love to know more on this.

What do the bubbles look like when the bubbles have been removed and the paint rubbed down??

Cheers

[bogie]

Lotus had something similar on their cars in recent years ...bad prep in the paint shop with the new water based paints

it was similar circumstances there - some people managed to get their cars sprayed FOC, many didn't

usually you stand a better chance whilst under the 1-3 year factory warranty and you are the first owner

once its out of warranty and you are owner 3 or 4 down the line, its much more difficult to get anything out of the manufacturer

these are low volume cars, do its not like they've made 10K units before they noticed the problem...usually its a few hundred go out the door worldwide

No-one is keeping a record of affected cars so I guess its hard to tell, but it seems like 2006-2007 was when the issue occurred ..so if you are after a used one from that era then its certainly going to be something to look for

I guess Id better do a few more trackdays, accumulate more stone chips, so I can justify a respray and some armourfend

[Neil1300R]

Robbontherock said:

Neil, is there any further detail on specifically what is poor in the paint prep that causes this?

I'm curious as don't understand why the paints bubbling, you would think the paint would flake off. Bubbling does seem to suggest that the metal is reacting and lifting the paint...... Very strange would love to know more on this.

What do the bubbles look like when the bubbles have been removed and the paint rubbed down??

Cheers

See Bogie's post above as well. As I understand it, its contamination on the surface of car before its painted. Eventually reacts with the paint causing it to bubble slightly. A lot of the body of the car is plastic so no reaction with metal.

[michael gould]

Neil1300R said:

To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.

I have looked into this at some length and I'm afraid that Neil is correct.......the best you will get from Aston is for them to pay 50% of an inflated price and that is exceptional and not the norm.......suggest, you stop waisting your time and get your cheque book out......it's less stressful in the end.......or you can do what I did......got my wife to pay for it

[yvr]

I've got paint bubbles on my 2006 DB9 on both front wings. Worst is on the left hand side (as shown in the picture), but the right hand side is starting to show a couple of spots in bright light. It started to appear about 8 months ago and I've been watching closely as it develops. From one or two bubbles initially it's spread to other areas of the wing, mostly on the curved part just below the plane of the bonnet.



It's a 7 year old car that I've owned for 18 months, bought from a non-AM dealer, well out of warranty. I'm not happy about it, but I'm hard pressed to see that I'm owed anything by AML. I love that my car was built by real people and accept that can lead to imperfections.

After speaking with the local dealer and a high-end repair shop (both have dealt with this issue before), the recommended solution is to replace the wings and repaint. They could try to sand and paint with no guarantee that it wouldn't show up elsewhere on the wing. I only want to go through this once. The suspicion seems to be that the original parts absorbed some sort of chemical or solvent at the factory and it's found its way to the surface (known as solvent pop and also seen on DB7, Lotus, and Corvette plastic panels).

I was able to get two brand new wings from astonmartinbits, and even with huge shipping costs to Canada the parts are now in hand at 1/3 the cost from the dealer. Paint will add to that, but I can't see AML making any kind of meaningful "contribution" that would have resulted in a net savings.

[mojo21]

Neil1300R said:

To repeat
Its not rust
Its not corrosion
Its the paint
It does not cover paint defects only corrosion.

Good luck. Don't agree with AM but know its not covered by warranty. Picking a couple of words out of the warranty will not help you in court.

Final point, how many owners has your car had, can you prove none of them had any paint rectification, respray work? I'm the second owner of mine and couldn't prove the previous owner hadn't had some work done.

Not the paint its a bonding issue. So no it's not a paint defect

[mojo21]

goorwich said:

Neil says that the problem is caused by poor paint preparation.
If this is the case the warranty is really a side issue.
Large car companies are often notoriously poor at admitting to problems or defects to their cars simply because of the huge costs of a re-call.
So smaller companies like Aston are even more likely to try to dodge the issue.
The costs of taking this matter to court would be huge and take several years and nobody wants to get involved with that palaver over a couple of grand.
My advise mojo ,cut your losses and either chop the car in or if it's a keeper
have a respray.
The stress this is causing you is not worth the aggro.
You will not want to hear this but if you buy an exotic car from a 'local'non specialist dealer you are often out on a limb.
Having said that I do not think Aston do themselves any favours with their attitude.

Edited by goorwich on Tuesday 21st May 19:34

Good points but as I said Neil is wrong This will be my last Aston. If the manufacture doesn't support the car why the heck should I

[mojo21]

D_G said:

As someone who looked at buying an Aston a while back this sort of stuff puts me right off, I can see residuals being affected too as a lot of cars will show this corrosion and put off potential buyers. It's a shame they don't seem to care much for the brand, Mercedes had a terrible corrosion issue back in the late nineties and took years to recover.

Correct. And that's why people need to know about Astons disgusting attitude to customers. Oh and for all those apologists saying its a paint issue. AGAIN. IT'S NOT!

[AMDBSNick]

According to you mojo everyone is wrong except your goodself

I see from your previous posts that you actually hate all things Aston other than the car. Sometimes paying that bit extra for a service at a main dealer and forging a relationship really can pay dividends in the long run

Good luck in your action against the factory