D Appleby Flywheel & Sintered Twin Plate Clutch exp.

D Appleby Flywheel & Sintered Twin Plate Clutch exp.

Author
Discussion

KarlFranz

2,008 posts

270 months

Saturday 18th April 2015
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LOL must be a European vs American short of thing. I think of "down" as being toward the tip of the finger just as you would say a pain traveling down your arm means away from the shoulder not toward it. Anyway, I'm glad we're in agreement. Cheers. smile

Bouldermobile

66 posts

132 months

Sunday 19th April 2015
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James, when done please do post back to let us know what difference the bearing change makes to the pedal action, etc..

Thanks

x31james

Original Poster:

49 posts

114 months

Tuesday 21st April 2015
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Rang around a lot of places Friday to ask opinions, none of the independents who don't do this conversion had any comment one way or another and neither do AM themselves or Official AM dealerships, they didn't want to comment.

AHM- Aston Martin Care who are based in Hampshire who also do the same twin plate conversion were very helpful and added that they use the bullhead V12 bearing in their conversions with their customers. Thought id mention them as another alternative to BR and DAE if people were looking to get it done.

Edited by x31james on Tuesday 21st April 18:43

Speculatore

2,002 posts

235 months

Tuesday 21st April 2015
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x31james said:
Rang around a lot of places Friday to ask opinions, none of the independents who don't do this conversion had any comment one way or another and neither do AM themselves or Official AM dealerships, they didn't want to comment.

AHM- Aston Martin Care who are based in Hampshire who also do the same twin plate conversion were very helpful and added that they use the bullhead V12 bearing in their conversions with their customers. Thought id mention them as another alternative to BR and DAE as another alternative if people were looking to get it done.
I got excited as I live in Hampshire so having a reliable 'Indie' in the county would have been a nice option. I note from their website that they only work on the V8 vantage. (Because the engineer has one).

Not really much evidence of a professional background with Aston Martin.

About AHM – Aston Martin Care
AHM – Aston Martin Care is owned and operated by Adrian Hawkins.

"Well known for the last fifteen years for our independent Alfa Romeo and Abarth service operation.
Adrian Hawkins has always loved Aston Martin and particularly admired the V8 Vantage since it came out in 2005 and he hankered after one ever since, he just had to have one. During ownership, he found a few problems and set about making some improvements."

I am sure the V8 owners in the county will give them a shot....

AMDBSNick

6,993 posts

162 months

Tuesday 21st April 2015
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x31james said:
Rang around a lot of places Friday to ask opinions, none of the independents who don't do this conversion had any comment one way or another and neither do AM themselves or Official AM dealerships, they didn't want to comment.

AHM- Aston Martin Care who are based in Hampshire who also do the same twin plate conversion were very helpful and added that they use the bullhead V12 bearing in their conversions with their customers. Thought id mention them as another alternative to BR and DAE if people were looking to get it done.

Edited by x31james on Tuesday 21st April 18:43
James, I'm not the brightest light here but I do know a little about Astons. Very simple question;why have you paid thousands for DAE to fit an incorrect part to your car????

x31james

Original Poster:

49 posts

114 months

Wednesday 22nd April 2015
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AMDBSNick said:
x31james said:
Rang around a lot of places Friday to ask opinions, none of the independents who don't do this conversion had any comment one way or another and neither do AM themselves or Official AM dealerships, they didn't want to comment.

AHM- Aston Martin Care who are based in Hampshire who also do the same twin plate conversion were very helpful and added that they use the bullhead V12 bearing in their conversions with their customers. Thought id mention them as another alternative to BR and DAE if people were looking to get it done.

Edited by x31james on Tuesday 21st April 18:43
James, I'm not the brightest light here but I do know a little about Astons. Very simple question;why have you paid thousands for DAE to fit an incorrect part to your car????
I didn't know it was the incorrect part hence why it's going back up there on Monday and getting changed, by the time people spotted it on here the car was already back in London.

JohnG1

3,471 posts

205 months

Wednesday 22nd April 2015
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AMDBSNick said:
x31james said:
Rang around a lot of places Friday to ask opinions, none of the independents who don't do this conversion had any comment one way or another and neither do AM themselves or Official AM dealerships, they didn't want to comment.

AHM- Aston Martin Care who are based in Hampshire who also do the same twin plate conversion were very helpful and added that they use the bullhead V12 bearing in their conversions with their customers. Thought id mention them as another alternative to BR and DAE if people were looking to get it done.

Edited by x31james on Tuesday 21st April 18:43
James, I'm not the brightest light here but I do know a little about Astons. Very simple question;why have you paid thousands for DAE to fit an incorrect part to your car????
Well, to be fair, the guys over at Appleby, when the error was spotted by the public, have put their hands up, said fair cop guv and will take the wrong part out of James' car and then fit the correct part. Stick in a full tank of petrol, a bunch of flowers and a box of chocolates by way of an apology and jobs a good 'un.

I'm sure it's been a learning experience all round.

Speculatore

2,002 posts

235 months

Wednesday 22nd April 2015
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JohnG1 said:
I'm sure it's been a learning experience all round.
Yes it certainly has.......Not all Independents are the same and would the 'incorrect' part have remained in the car if not spotted by the forum members? I would think twice about using any garage that fitted incorrect parts to my car...

W1111AM

942 posts

129 months

Wednesday 22nd April 2015
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Speculatore said:
JohnG1 said:
I'm sure it's been a learning experience all round.
Yes it certainly has.......Not all Independents are the same and would the 'incorrect' part have remained in the car if not spotted by the forum members? I would think twice about using any garage that fitted incorrect parts to my car...
+ 1, this is not a good story to read

KarlFranz

2,008 posts

270 months

Thursday 23rd April 2015
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x31james said:
I didn't know it was the incorrect part hence why it's going back up there on Monday and getting changed, by the time people spotted it on here the car was already back in London.
Maybe I missed it in your story but, it's one thing for you to miss that it was the wrong part; but why did they miss it? Who provided the bearing that was installed, them or you?

x31james

Original Poster:

49 posts

114 months

Thursday 23rd April 2015
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KarlFranz said:
x31james said:
I didn't know it was the incorrect part hence why it's going back up there on Monday and getting changed, by the time people spotted it on here the car was already back in London.
Maybe I missed it in your story but, it's one thing for you to miss that it was the wrong part; but why did they miss it? Who provided the bearing that was installed, them or you?
They provided the part and they installed it, they believe/believed that it wasn't a concern and was perfectly capable of doing the job. I'm sure DAE will learn from this and fit the V12 bullhead bearings from now on.

x31james

Original Poster:

49 posts

114 months

Tuesday 28th April 2015
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Got the car back up to DAE yesterday, took 4 hours to take the car apart replace the bearing and put it back together again which i thought was quite impressive, Drove the car up from London so a good 80 miles or so in the morning the drive back was very similar, the clutch if anything felt very marginally heavier which i liked and it did seem to be a little smoother but again was marginal. Overall my DAE experience was good, excellent customer service and would use them again!

Would i buy an Aston with a single plate clutch again, no in my experience the clutch will always be the weak link, no idea why Aston still put it in their cars. Ill buy a DBS or V12S next time if i wanted to stick to Aston.

Diablos-666

2,786 posts

178 months

Tuesday 28th April 2015
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Good outcome thumbup

A company should be judged on how they respond to complaints / issues. DAE stepped up to the mark imo.


BravoV8V

1,858 posts

174 months

Tuesday 28th April 2015
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x31james said:
took 4 hours to take the car apart replace the bearing and put it back together again which i thought was quite impressive
That is impressive.

It usually takes 10 hours to replace a clutch. confused

Sump

5,484 posts

167 months

Tuesday 28th April 2015
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Well it's been off recently so you'd just fly through it all.

JohnG1

3,471 posts

205 months

Tuesday 28th April 2015
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Sump said:
Well it's been off recently so you'd just fly through it all.
Not sure I understand - it's not like the bolts would be loose and quicker to remove? That may save a few minutes but reduce the time from ten hours to four??

Sump

5,484 posts

167 months

Tuesday 28th April 2015
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You won't be coming across anything that's seized. Everything should be nicely torqued and lubed so it will come undone nicely.

If I recall BR does it in half the time also as did that other chap in Derby that shut down.

TBH the radiator had a book time of something like 8 hours on the DB9. I did it in half that.

I wouldn't trust the book times at all.

Speculatore

2,002 posts

235 months

Tuesday 28th April 2015
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Diablos-666 said:
Good outcome thumbup

A company should be judged on how they respond to complaints / issues. DAE stepped up to the mark imo.
And that they use the correct parts in the first place.....

Bouldermobile

66 posts

132 months

Tuesday 28th April 2015
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Presumably they didn't need to change the clutch friction plate, flywheel, etc., carry out the clutch alignment alignment checks, any flywheel calibration, with only the bearing being changed this time. Plus bolts, such as on the exhaust must have been easier to undo.

Stuart Dickinson

998 posts

207 months

Tuesday 28th April 2015
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Speculatore said:
Diablos-666 said:
Good outcome thumbup

A company should be judged on how they respond to complaints / issues. DAE stepped up to the mark imo.
And that they use the correct parts in the first place.....
Every company will make a mistake eventually. If you are in business for long enough it is a given. No company is exempt from that. I don't care what they say. I always thought it was how a company handles a mistake that defines them. It's easy to offer customer service when things are going well, much rarer to find the companies that hold their hand up and make it right, straight away, no questions asked.