D Appleby Flywheel & Sintered Twin Plate Clutch exp.
Discussion
Sump said:
You won't be coming across anything that's seized. Everything should be nicely torqued and lubed so it will come undone nicely.
If I recall BR does it in half the time also as did that other chap in Derby that shut down.
TBH the radiator had a book time of something like 8 hours on the DB9. I did it in half that.
I wouldn't trust the book times at all.
Aha, right, got it!If I recall BR does it in half the time also as did that other chap in Derby that shut down.
TBH the radiator had a book time of something like 8 hours on the DB9. I did it in half that.
I wouldn't trust the book times at all.
I am not sure I would quote the Derby gentleman though...
Stuart Dickinson said:
Every company will make a mistake eventually. If you are in business for long enough it is a given. No company is exempt from that. I don't care what they say. I always thought it was how a company handles a mistake that defines them. It's easy to offer customer service when things are going well, much rarer to find the companies that hold their hand up and make it right, straight away, no questions asked.
Stuart Dickinson said:
Every company will make a mistake eventually. If you are in business for long enough it is a given. No company is exempt from that. I don't care what they say. I always thought it was how a company handles a mistake that defines them. It's easy to offer customer service when things are going well, much rarer to find the companies that hold their hand up and make it right, straight away, no questions asked.
Absolutely correct Stuart. However were it not for this forum DAE wouldn't have had a clue they had fitted the wrong part 
AMDBSNick said:
Absolutely correct Stuart. However were it not for this forum DAE wouldn't have had a clue they had fitted the wrong part
I don't think it is a 'However.' I usually find that when someone/some company makes a mistake, they have to find out about it somehow, right? This forum is a good resource. I don't think finding out about it here takes anything away from the response of the company to a mistake, which you seem to be suggesting? Maybe I'm wrong. Like I said, given enough time every company makes mistakes, no exceptions, there's lots of examples out there. The important thing is the response, as it shows people that the company in question will always stand behind their products and do what is right by the customer, rather than telling someone to **** off, or threatening them or refusing to adequately resolve the problem. I don't think you can ask for a better response than an immediate no questions asked resolution.FWIW, I've looked at the clutch/slave combinations & permutations for these cars in a lot of detail, including some AP Sintered Race Units, Tilton Units etc. If the clutch is actually bolted down to the flywheel, even if you use the 'wrong' bearing with the V12V clutch, the contact point on the spring fingers is not actually displaced much if at all from the original location. The witness marks would and do bear this out (if you'll pardon the pun!!!)
Of course DAE had to respond accordingly and in quick time. It would have been commercial suicide for them to respond in any other way, they would have lost any potential customers that use the forum. The point is why did a specialised Aston Martin Independant fit the wrong parts and worse still not realise until identified by the forum.
Did I not see somewhere deep in the thread that they told the OP that it was OK to use the part that they had fitted?
Did I not see somewhere deep in the thread that they told the OP that it was OK to use the part that they had fitted?
Speculatore said:
Of course DAE had to respond accordingly and in quick time. It would have been commercial suicide for them to respond in any other way, they would have lost any potential customers that use the forum. The point is why did a specialised Aston Martin Independant fit the wrong parts and worse still not realise until identified by the forum.
Did I not see somewhere deep in the thread that they told the OP that it was OK to use the part that they had fitted?
You seem to have an agenda here, or at least a very strong opinion or a desire to beleaguer the point - did you have a bad experience with DAE in the past or something? Did I not see somewhere deep in the thread that they told the OP that it was OK to use the part that they had fitted?
All I see is a mistake, and great A1 response to the problem. As I said, every company is going to make mistakes sooner or later, it's the nature of the response that is important. If you're trying to suggest that this mistake would be a reason not to use this company I think that would be misguided. I doubt there's an Aston Martin Independent in the country that hasn't made a mistake, or that delivers 100% results 100% of the time. In Fact, I know this to be the case.
This is what I absolutely hate about this AM forum - unless we have all used a certain Indie or have proceeded down the Lemming route, everyone else is wrong! No ifs, no buts, all are wrong!
The underlying tone here is that there is only 1 garage that can sort things properly and we all know who that is.
I am not slating this Indie but can you guys not see that by continually bashing the opposition you are actually damaging the potential for anyone to use 'the favoured ones'.
I think that even if the 'favoured ones' cocked up it would be hidden as we couldn't be seen to be broadcasting this could we?
Guess what, I bet they have cocked up because as they say, those who have never made a mistake have never done a days work in their life's.
FFS its a car, they are mechanics who diagnose and fix/swap parts and that's all - lets stop this continual slagging off at every opportunity of all those except for 'you know who' that work on the damn things.
Rant over.
The underlying tone here is that there is only 1 garage that can sort things properly and we all know who that is.
I am not slating this Indie but can you guys not see that by continually bashing the opposition you are actually damaging the potential for anyone to use 'the favoured ones'.
I think that even if the 'favoured ones' cocked up it would be hidden as we couldn't be seen to be broadcasting this could we?
Guess what, I bet they have cocked up because as they say, those who have never made a mistake have never done a days work in their life's.
FFS its a car, they are mechanics who diagnose and fix/swap parts and that's all - lets stop this continual slagging off at every opportunity of all those except for 'you know who' that work on the damn things.
Rant over.
My current car hasn't had any mods done to it.
However, if I did get any mod down, by ANYONE, and I saw a thread that seems to agree the wrong part was fitted, and the garage didn't seem to think it was an issue, but we're happy to change it FOC, I'd be straight on the phone questioning what I had paid for.
Perhaps it's a one off mistake, but I don't think it'd be unreasonable to ask that question, is it?
Forget the other garage exists, I believe I've made a valid point.
However, if I did get any mod down, by ANYONE, and I saw a thread that seems to agree the wrong part was fitted, and the garage didn't seem to think it was an issue, but we're happy to change it FOC, I'd be straight on the phone questioning what I had paid for.
Perhaps it's a one off mistake, but I don't think it'd be unreasonable to ask that question, is it?
Forget the other garage exists, I believe I've made a valid point.
I agree as well. This thread was hijacked by the usual suspects as soon as the OP typed DAE and not BR.
What I did find odd, is that ' The Special One' whom we are told is far too busy working on cars queuing up at his garage, to answer his phone to potential customers, can find time to construct lengthy posts, not for our information but to denigrate a competitor. It has all become a bit tiresome.
What I did find odd, is that ' The Special One' whom we are told is far too busy working on cars queuing up at his garage, to answer his phone to potential customers, can find time to construct lengthy posts, not for our information but to denigrate a competitor. It has all become a bit tiresome.
handyman 1417 said:
I agree as well. This thread was hijacked by the usual suspects as soon as the OP typed DAE and not BR.
What I did find odd, is that ' The Special One' whom we are told is far too busy working on cars queuing up at his garage, to answer his phone to potential customers, can find time to construct lengthy posts, not for our information but to denigrate a competitor. It has all become a bit tiresome.
What I did find odd, is that ' The Special One' whom we are told is far too busy working on cars queuing up at his garage, to answer his phone to potential customers, can find time to construct lengthy posts, not for our information but to denigrate a competitor. It has all become a bit tiresome.
Were it not for "The Special One" as you call him the OP would be driving around with the incorrect part
4 emails/enquiries to 4 different suppliers sent yesterday to ask about Cats on Vantages.....3 replied within a few hours, guess whose reply im still awaiting??!!!
(this is the 2nd time asking THAT company!)
I take it all back.....just got a reply!!!
(this is the 2nd time asking THAT company!)
I take it all back.....just got a reply!!!
Edited by petop on Thursday 30th April 09:09
The only thing perpetuating this thread is a desire to have 'last word'.
The thread had died yesterday morning until Stuart (nice bloke) decided to respond some 14 hours later. I appreciate different time zones are in play here.
There are valid points on both sides and I hark back to a thread attacking BR last June whilst I was in Turkey.
My stance remains this - please stop trying to drive a small company out of business. The human casualties are not a pretty sight.
Supporters and detractors will ultimately achieve the same goal
The thread had died yesterday morning until Stuart (nice bloke) decided to respond some 14 hours later. I appreciate different time zones are in play here.
There are valid points on both sides and I hark back to a thread attacking BR last June whilst I was in Turkey.
My stance remains this - please stop trying to drive a small company out of business. The human casualties are not a pretty sight.
Supporters and detractors will ultimately achieve the same goal
Jockman said:
The only thing perpetuating this thread is a desire to have 'last word'.
The thread had died yesterday morning until Stuart (nice bloke) decided to respond some 14 hours later. I appreciate different time zones are in play here.
There are valid points on both sides and I hark back to a thread attacking BR last June whilst I was in Turkey.
My stance remains this - please stop trying to drive a small company out of business. The human casualties are not a pretty sight.
Supporters and detractors will ultimately achieve the same goal
+1The thread had died yesterday morning until Stuart (nice bloke) decided to respond some 14 hours later. I appreciate different time zones are in play here.
There are valid points on both sides and I hark back to a thread attacking BR last June whilst I was in Turkey.
My stance remains this - please stop trying to drive a small company out of business. The human casualties are not a pretty sight.
Supporters and detractors will ultimately achieve the same goal
Wrong part, wrong part, wrong part.... That's all some of you moan on and on about. Gimme' a break!
It may not be the factory optimum part, nor specified part, but it is hardly the wrong part. In fact it may be a better part in terms of feel or usage, etc. Lots of people here put parts on their cars that are not factory approved/correct but seem to work perfectly fine (or even better). Maybe DAE is correct and this part is perfectly suitable based on their experience.
Here's what the OP said in comparing the two.
It may not be the factory optimum part, nor specified part, but it is hardly the wrong part. In fact it may be a better part in terms of feel or usage, etc. Lots of people here put parts on their cars that are not factory approved/correct but seem to work perfectly fine (or even better). Maybe DAE is correct and this part is perfectly suitable based on their experience.
Here's what the OP said in comparing the two.
x31james said:
Drove the car up from London so a good 80 miles or so in the morning the drive back was very similar, the clutch if anything felt very marginally heavier which i liked and it did seem to be a little smoother but again was marginal.
Like Stuart said, seems like some of you have a real negative agenda towards DAE from what I read. If you don't like 'em, don't use 'em.Gassing Station | Aston Martin | Top of Page | What's New | My Stuff