Dealer scratched my car

Dealer scratched my car

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matrignano

Original Poster:

4,350 posts

209 months

Thursday 5th May 2016
quotequote all
My dearly beloved AM dealer scratched my car while it was in for a service.
There is also a smaller scratch which is not captured in the below (crap, sorry!) pic.
http://thumbsnap.com/sc/G96WbloC.jpg

Dealer is offering to "smart" repair it.
I expect the whole bumper to be repainted given the size of the scratched area.

Who's being unreasonable?

Flugplatz

1,952 posts

244 months

Thursday 5th May 2016
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Just shows you how customers cars are prepared!!!!!

That's never a smart repair but they dont know that because they are used to smart repairing things that actually need proper attention.

No wonder car dealers get a bad name.

Petrus1983

8,522 posts

161 months

Thursday 5th May 2016
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I'd say respray, it looks quite a large series of scratches for a magic touch up.

matrignano

Original Poster:

4,350 posts

209 months

Thursday 5th May 2016
quotequote all
Thanks. Will tell them to do one!

Can't believe it was ok to send the car out with such a massive scratch which was not in their hand in notes!

Jockman

17,912 posts

159 months

Thursday 5th May 2016
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Agree to the smart repair on the grounds that if you're not happy you will require a full spray.

Some smart repairs >can< be very good.

Ken Figenus

5,680 posts

116 months

Thursday 5th May 2016
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Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!

Buster73

5,043 posts

152 months

Thursday 5th May 2016
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If it was me I'd have got this sorted with the dealer prior to posting on here.

Having said that , body shop job , no ifs or buts.

They get it done at trade rates or it goes on their insurance.

Buster73

5,043 posts

152 months

Thursday 5th May 2016
quotequote all
If it was me I'd have got this sorted with the dealer prior to posting on here.

Having said that , body shop job , no ifs or buts.

They get it done at trade rates or it goes on their insurance.

JPF40

350 posts

230 months

Thursday 5th May 2016
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You want you car returned how you gave it to them.

A smart repair is them testing the water.

Id suggest you ask for a full rrspray and compensation for the time they have the car.

Complete jokers.

Jon39

12,782 posts

142 months

Thursday 5th May 2016
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Who started the phrase, 'smart repair'?

It sounds just perfect.
As does a 'smart motorway' where they proudly announce, it has been widened from three to four lanes. You then discover that the extra lane was there all the time, but was called the hard shoulder. I think the 'smart' part refers to collecting lots of money, by being able to suddenly drop the speed limit to 40 mph, often late at night for no obvious reason.

If the dealer made a mistake, they should accept that the customer will expect a quality repair for a quality car. Instead it would appear, and they make it so obvious, that their main objective is to overcome their difficulty, as cheaply as possible.

Hopefully they told you about the damage first, before you had seen it.







Edited by Jon39 on Thursday 5th May 20:36

t400ble

1,804 posts

120 months

Thursday 5th May 2016
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Small to
Medium
Area
Repair
Technique


The Surveyor

7,576 posts

236 months

Thursday 5th May 2016
quotequote all
Ken Figenus said:
Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!
That's fine until 'that evening' when it's parked under 'that street light' and the fully re-sprayed bumper looks a totally different colour to the rest of the car. There is a risk whatever they do so Let them try a smart repair on the basis that if you're not 100% happy, they paint it.

If I'd done that to my own Vantage, I'd be going down the smart repair route

moveover

345 posts

162 months

Thursday 5th May 2016
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The dealer sent someone round to collect my car a couple of months ago. I watched as he attempted to turn the car in the drive in one manoeuvre and buried the nose in the hedge. Just one of several reasons why my car is not going anywhere near Septem Quercuum ever again.

Edited by moveover on Thursday 5th May 21:48

Sump

5,484 posts

166 months

Thursday 5th May 2016
quotequote all
Smart repair does not automatically mean a guy outside spraying 2k non ISO lacquer in the driveway? Bodyshops to smart repairs all the time...

I would much rather a bodyshop smart repair than spray the entire bumper. Fix the scratch, paint the small area, scuff half the bumper, clear over and blend the clearcoat in. Less paint = a less noticeable repair. Or scuff the entire bumper and clear the entire bumper, just keep the painted area small.

But sure, push for the entire bumper to be repainted and then fight over it sticking out like a sore thumb.

Edited by Sump on Thursday 5th May 21:58

Big Ry

1,678 posts

118 months

Thursday 5th May 2016
quotequote all
I suspect that if you were trying to sell them the car and it had that damage, they would be insisting at it was a body shop thing and not a touch up and deducting x £ to do it..............that works both ways in my book.

As another poster has said, please say they owned up to it before you saw it ?

matrignano

Original Poster:

4,350 posts

209 months

Thursday 5th May 2016
quotequote all
Nope the dealer sent the car back to me in that state!
Luckily I noticed immediately when it was dropped off.

Stupidly I kept my car and returned the loan car, instead of sending the delivery guy back with my car to get it fixed.

When I spoke to the Service department today to tell them it's not acceptable that they didn't even spot it and sent it back with a huge scratch, response I got was basically "st happens".

I've had no ends of trouble with this dealer, and am tired of dealing with the service manager who always tries to rip me off.
Time to speak to the Dealer Principal!

cayman-black

12,625 posts

215 months

Thursday 5th May 2016
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These dealer stories makes my piss boil! how fking dare they.

jj525

58 posts

129 months

Thursday 5th May 2016
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Ken Figenus said:
Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!
Jockman is correct!

woodsypedia

870 posts

152 months

Friday 6th May 2016
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It's nothing to your level - sorry to hear about that by the way - but my nameless dealer also duffed my alloy during some new tyre changes. Someones laid it on a flat surface face down and its scuffed.


ds2000

2,681 posts

191 months

Friday 6th May 2016
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When I scratched my old V8 and took it to a guy I knows paintshop he said

"I can just do a blow in on the affected area for £60 but give it a year or so, with the hot and cold, it'll possibly bloom and look different to the rest of the panel, it might not happen and its up to you but personally I'd do the whole thing"

Which is what I did, I think the total cost was £120, he also had paint left over and redid my door mirrors and the scratches on the rear light covers smile Personally, I'd insist on a respray.