Dealer scratched my car

Dealer scratched my car

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Discussion

Big Ry

1,678 posts

119 months

Friday 6th May 2016
quotequote all
Just think about all the times that dealers have tried to have us over, what with things that "might" not need doing at that point, but "sir, they will need doing before the next service so should be done now". They're quick enough to try and justify taking money out of our pockets.

I'm sorry but if I took a car to a dealer (any car that is) and whilst there it was damaged, then I wouldn't care who, how or anything else, I want it fixed and fixed properly. Lets put it this way.....if the dealer had lent you a car for the weekend and you returned it with that damage on, you can bet you arse they wouldn't be talking about smart repairs, that would be a bodyshop thing all day long in their eyes.

The fact that they didn't even own up to doing it would just strengthen my resolve to make them spray it.

You bend it you mend it has always been my motto

Edited by Big Ry on Friday 6th May 11:55

matrignano

Original Poster:

4,361 posts

210 months

Friday 6th May 2016
quotequote all
Big Ry said:
Just think about all the times that dealers have tried to have us over, what with things that "might" not need doing at that point, but "sir, they will need doing before the next service so should be done now". They're quick enough to try and justify taking money out of our pockets.

I'm sorry but if I took a car to a dealer (any car that is) and whilst there it was damaged, then I wouldn't care who, how or anything else, I want it fixed and fixed properly. Lets put it this way.....if the dealer had lent you a car for the weekend and you returned it with that damage on, you can bet you arse they wouldn't be talking about smart repairs, that would be a bodyshop thing all day long in their eyes.

The fact that they didn't even own up to doing it would just strengthen my resolve to make them spray it.

You bend it you mend it has always been my motto

Edited by Big Ry on Friday 6th May 11:55
Along these lines, I can offer you the following gems from the same AM Dealer:
- Oil leak from front chest and separator, £3,000 to fix
This is a known issue which I got fixed by a friendly garage with a new £1.27 O-ring
- Handbrake lever had come off, asked £630 to replace handbrake unit
Friendly garage glued it back in place FOC
- ABS wheel speed sensor wiring split, asked £655 to fix
Got a quote of £226.88 from another dealer, AM happily matched it (1/3 of their original quote!)


Jockman

17,917 posts

160 months

Friday 6th May 2016
quotequote all
Guido...why do you keep using them confused

EagleMoto4-2

669 posts

104 months

Friday 6th May 2016
quotequote all
How ironic that the scratch is right next to a parking sensor!

matrignano

Original Poster:

4,361 posts

210 months

Friday 6th May 2016
quotequote all
I am wondering that myself Phil...

Big Ry

1,678 posts

119 months

Friday 6th May 2016
quotequote all
Enough is enough my friend.......based on what you've said it sounds like they're taking you for a ride......cut it loose it my friend.

Guido.....please tell me this isn't a UK dealer (no need to say who) ??

matrignano

Original Poster:

4,361 posts

210 months

Friday 6th May 2016
quotequote all
I have been patient with them but never allowed them to rip me off. I have always beaten them down on price, used other dealers/indies on stuff like brakes, and refused to let them do work which I thought was misdiagnosed.
I did waste a lot of time and sweat, though, that I did.

The dealer is in Central London...

Ken Figenus

5,706 posts

117 months

Friday 6th May 2016
quotequote all
matrignano said:
£3,000 to fix .....fixed by a friendly garage with a new £1.27 O-ring
eekeekeek

Be aware that dealers do peruse these forums for our invaluable feedback...but I'd seriously check out your other options after this event.

mikey k

13,011 posts

216 months

Friday 6th May 2016
quotequote all
Jockman said:
Agree to the smart repair on the grounds that if you're not happy you will require a full spray.

Some smart repairs >can< be very good.
yes
Had the bumper on M135i done 30k miles ago and its holding up very well, cost me £130 rather than £500 for bumper respray from the dealer.

Jockman

17,917 posts

160 months

Friday 6th May 2016
quotequote all
mikey k said:
Jockman said:
Agree to the smart repair on the grounds that if you're not happy you will require a full spray.

Some smart repairs >can< be very good.
yes
Had the bumper on M135i done 30k miles ago and its holding up very well, cost me £130 rather than £500 for bumper respray from the dealer.
Hiya mate. Hope ur well...and Kay...and the mutt wink

mikey k

13,011 posts

216 months

Friday 6th May 2016
quotequote all
All good, piling miles on Bruce as well!
I must nipe and see you when your next over at your "caravan"

Jockman

17,917 posts

160 months

Friday 6th May 2016
quotequote all
mikey k said:
All good, piling miles on Bruce as well!
I must nipe and see you when your next over at your "caravan"
Welcome anytime mon ami - I'll let you know.