BMW - dealers struggling with workload! Too many models!?!?
Discussion
I currently have an X5 and 5 Series and have been shocked at the lead times being quoted by BMW dealers for requesting any sort of work on my cars - service, warranty work etc. It seems they can't look at cars for at least 5-6 days and if a courtesy car or pick up and drop off is required it can take up to 3 weeks to get a slot!
I'm comparing this to around 10 years back when one could book their car in within a day or two. BMW dealers are obviously struggling here with the increased amount of models being offered across the board and with things like the 2 series, loads of 3 series models and the Irange set to join things are not looking to good unless BMW invest in service centres to cope with the load!
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
Seems like one needs to take a day off work to get their BMWs sorted if they need a quick fix as there currently seems no way around this!
I'm comparing this to around 10 years back when one could book their car in within a day or two. BMW dealers are obviously struggling here with the increased amount of models being offered across the board and with things like the 2 series, loads of 3 series models and the Irange set to join things are not looking to good unless BMW invest in service centres to cope with the load!
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
Seems like one needs to take a day off work to get their BMWs sorted if they need a quick fix as there currently seems no way around this!
AMDB9 said:
I'm comparing this to around 10 years back when one could book their car in within a day or two.
...
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
I've had new cars of various makes for 30yrs and I'd say 3 weeks is pretty standard for a courtesy car....
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
I wanted a "waiting" appointment for our Golf 1st service as it only takes an hour and they were looking at dates 4 weeks away.
NPI said:
AMDB9 said:
I'm comparing this to around 10 years back when one could book their car in within a day or two.
...
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
I've had new cars of various makes for 30yrs and I'd say 3 weeks is pretty standard for a courtesy car....
I recently needed a new Air conditioning condenser in the 5 due to stone chip damage and had to wait 3 weeks to get an appointment with a courtesy car
I wanted a "waiting" appointment for our Golf 1st service as it only takes an hour and they were looking at dates 4 weeks away.
AMDB9 said:
obviously struggling here with the increased amount of models being offered across the board and with things like the 2 series, loads of 3 series models and the Irange set to join things are not looking to good unless BMW invest in service centres to cope with the load!
That has nothing to do with it, it's more likely the fact that sales volumes have shot up.If they have 100k cars over 10 models with similar running gear vs 100k cars over 2 models, they've still got 100k cars to look over....
Gassing Station | BMW General | Top of Page | What's New | My Stuff