My Local Indy not keen on supplying own oil
Discussion
Hamster69 said:
When I worked in a Mercedes Dealer. A customer supplied his own oil. We were perfectly happy for him to. But when I started to poor the contents of the Mobile 1 jug into his engine, I realised he had filled it with water. In these days of litigation and every customer saying "it's only started doing it since you serviced it". I would be perfectly happy saying we supply the parts (including lubricants) and fit them. Or you supply them and you fit them. Of coarse if you want a specific oil from a reputable company I would supply that. But it does not surprise me if a garage has a set policy.
So I assume the bottle was not sealed?What happened after that, surely the owner was confronted?
ClaphamGT3 said:
When you go to dinner at a restaurant, do you take your own steak because you can buy something cheaper/that you prefer in Waitrose?
Expecting garages to use oil that you buy is the act of a cheapskate who doesn't understand how businesses work. Just don't.
The restaurant/supermarket analagy is bogus: it's not about cheap, it's about right. My indie is perfectly happy to use oil I supply, as I'm not chained to his supplier. I also supply the parts: the mark up he makes isn't where he makes his money, it's in the labour. It means the car turns around quicker, & he doesn't have it sitting on a ramp waiting for a delivery van. Expecting garages to use oil that you buy is the act of a cheapskate who doesn't understand how businesses work. Just don't.
Sump said:
Not really as anyone with half a brain would just go, ah the customer really wants Castrol Edge, lets call Eurocarparts and give it to him with a revised quote...
Surely this is the answer.. Garage buys oil from ECP, no worries about being fake.That's if that garage is bothered for keeping the customer!
That customer who's probably less than one in ten who wants to supply their own oil.
jakesmith said:
Why would anyone want you to pour water into their engine?
Someone who wants to get an old pile of crap bought back by a dealer. When they accuse us of wrecking his engine. That is just a guess. But the car was a wreck and the owner told us he was a mechanic. So why would you book an old C class into a main dealer. The stamp in the book isn't going to make the car suddenly have some value. Hamster69 said:
jakesmith said:
Why would anyone want you to pour water into their engine?
Someone who wants to get an old pile of crap bought back by a dealer. When they accuse us of wrecking his engine. That is just a guess. But the car was a wreck and the owner told us he was a mechanic. So why would you book an old C class into a main dealer. The stamp in the book isn't going to make the car suddenly have some value. I will, and do, use the customers own supplied parts with a signed agreement on the final invoice stating that......
a, If the parts supplied are incorrect (the bain of most indie garages anyway) the customer still pays for the dosmantling, reassembly time required to find that out.
b, Accepts that there is no warranty on the parts installed unless it can be shown that it was incorrectly fitted
c, Any parts that fail and are covered under a parts warranty, are charged for again to replace them and the customer claims the labour back from the supplier.
Imagine that after doing a £1000.00 clutch job with a cheapo fishpaste clutch and it has clutch judder! Who would be responsible for all that work to be done again. You would be argueing for weeks and still lose the customer even if you were in the right.
Most owners of French cars then change their minds anyway when they find out there are 6 choices of pads and 4 disc choices and they all have to be paid for up front and the others returned for credit.
Just like we have to do.
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