640D Gran Coupe air con not working
Discussion
I took my 14 plate M5 with 20,000 to the dealership yesterday due to the air-con making Darth-Vader-like sounds and blowing out only warm humid air.
I received a phone call later in the afternoon stating that there was "stone damage to the air condenser", that the parts aren't available for 3-4 days and that the replacement will cost me £1,052.62
I'm waiting to hear back from the dealership, as I've requested they inspect it further before trying to charge me £1k+ for what appears to be a common fault which should be covered under warranty (I'm not convinced it is stone damage).
I received a phone call later in the afternoon stating that there was "stone damage to the air condenser", that the parts aren't available for 3-4 days and that the replacement will cost me £1,052.62
I'm waiting to hear back from the dealership, as I've requested they inspect it further before trying to charge me £1k+ for what appears to be a common fault which should be covered under warranty (I'm not convinced it is stone damage).
UPDATE: BMW replaced my air condenser under warranty.
Monty Python said:
Not really a safety issue, is it?
I believe it could be interpreted as a safety issue, yes. If you're driving in wintery conditions (rain + low temperature) having a humid car interior can result in condensation on the windows and reduced visibility.Andy M said:
I took my 14 plate M5 with 20,000 to the dealership yesterday due to the air-con making Darth-Vader-like sounds and blowing out only warm humid air.
I received a phone call later in the afternoon stating that there was "stone damage to the air condenser", that the parts aren't available for 3-4 days and that the replacement will cost me £1,052.62
I'm waiting to hear back from the dealership, as I've requested they inspect it further before trying to charge me £1k+ for what appears to be a common fault which should be covered under warranty (I'm not convinced it is stone damage).
My 63 plate 6 series Gran Coupe has just started making a hissing noise when the ventilation fan is on, it stops if you turn the fan off but not if you turn the A/C off, and it feels like the A/C is not working. Looks like a dealer visit is required.I received a phone call later in the afternoon stating that there was "stone damage to the air condenser", that the parts aren't available for 3-4 days and that the replacement will cost me £1,052.62
I'm waiting to hear back from the dealership, as I've requested they inspect it further before trying to charge me £1k+ for what appears to be a common fault which should be covered under warranty (I'm not convinced it is stone damage).
I've just had the second condenser replacement on my F10 535d. It was replaced free of charge even though the car is out of warranty (the first one was in warranty a year or two ago). Apparently BMW do now accept there is a design fault - they are prone to stone damage, presumably the location. It is a quality enhancement or something, rather than a recall - if you take it in with broken aircon they will replace it with an improved part (presumably one with stone protection) but they won't proactively contact you and replace it if the aircon is working. Certainly a pleasant surprise when I was expecting a bill!
Andy M said:
I believe it could be interpreted as a safety issue, yes. If you're driving in wintery conditions (rain + low temperature) having a humid car interior can result in condensation on the windows and reduced visibility.
Bit of a stretch that given that cars managed without AC for decades without an epidemic of cars smashing themselves to bits because of a humid interior.I droped my car at the dealers today. The service manager said that there was avast part of the condenser that split. There was a 'quality enhancement' to fix the problem, as it's nota safety issue it's not a full recall. Certainly effects 5 and 6 series, don't know about any others.
The performance of my A/C has been deteriorating over the last few months & now just basically blows uncooled air from the outside of the car with no cooling at all. Got too much over the last couple of weeks so booked in for a check up & repair at the beginning of August (my choice to wait until then).
Didn't realise this was a common issue so thanks for the heads up & hopefully they'll just replace any failed parts next week. Bit frustrating as the car's been bullet proof for over 2yrs.
Didn't realise this was a common issue so thanks for the heads up & hopefully they'll just replace any failed parts next week. Bit frustrating as the car's been bullet proof for over 2yrs.
my f11 535d has just turned 3 yrs old and a few weeks before its MOT was due the a/c packed up completely, on a warm day I was driving London to Swansea (back the following day). That was when I found out the condenser was scheduled for replacement but was not deemed worthy of notifying customers as not safety related. Had the heat made me fall asleep at the wheel, I may have thought otherwise. Irrespective, I think it remiss of BMW not to automatically advise customers by email when there are issues of this nature.
Peter
Peter
My f10 aircons not great.. certainly no better than my e46, and as BMW had my car for a week last week I asked them about it. They are aware of the quality enhancemrnt but it goes by chassis number apparently and no replacement for my car.
Agree with what others have said regarding BMW service. Not had a great overall experience from the moment I walked in. Warranty has lapsed sir, how exactly will you be paying for this? Cheeky gits left me to do the chasing and sort out the administration issue which was on their system. BMW insured warranty people were great, shytner were not.
Agree with what others have said regarding BMW service. Not had a great overall experience from the moment I walked in. Warranty has lapsed sir, how exactly will you be paying for this? Cheeky gits left me to do the chasing and sort out the administration issue which was on their system. BMW insured warranty people were great, shytner were not.
Just to bump this, I booked my 2014 530D in for service today, it going in in a couple of weeks. They advisor told me that there will be a 'free of charge update to the a/c condenser'.
The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
REALIST123 said:
Just to bump this, I booked my 2014 530D in for service today, it going in in a couple of weeks. They advisor told me that there will be a 'free of charge update to the a/c condenser'.
The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
This is what they've done since day 1 - its what a Quality Enhancement is. It isn't a recall, but if a vehicle is in for service or repair then any outstanding Quality Enhancements are completed as a matter of course (Though I dont know if this only applies to cars under warranty).The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
Fox- said:
REALIST123 said:
Just to bump this, I booked my 2014 530D in for service today, it going in in a couple of weeks. They advisor told me that there will be a 'free of charge update to the a/c condenser'.
The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
This is what they've done since day 1 - its what a Quality Enhancement is. It isn't a recall, but if a vehicle is in for service or repair then any outstanding Quality Enhancements are completed as a matter of course (Though I dont know if this only applies to cars under warranty).The air con seems to be fine so I assume that they have now just pushed on with a silent recall programme for all cars that might be affected?
The reason I ask is that when booking the service I was offered an 'air con service' at £90, which I declined. I'm wondering if the 'Quality Enhancement' work, which I gather is a replacement of the condenser, wouldn't obviate the need for a service, were it necessary in any case?
REALIST123 said:
Fair enough. Anyone know what is done in this 'Quality Enhancement'?
The reason I ask is that when booking the service I was offered an 'air con service' at £90, which I declined. I'm wondering if the 'Quality Enhancement' work, which I gather is a replacement of the condenser, wouldn't obviate the need for a service, were it necessary in any case?
My Dad had it done on a 2013 520d and I'm fairly sure it was a new condenser and regas.The reason I ask is that when booking the service I was offered an 'air con service' at £90, which I declined. I'm wondering if the 'Quality Enhancement' work, which I gather is a replacement of the condenser, wouldn't obviate the need for a service, were it necessary in any case?
Unfortunately this Aircon failure has happened to my BMW 640D (F13) again, on the way home today, outside ambient temperature not really that high (16 or 17 degrees), but the aircon just not able to deal with it - it was blowing warm air!
The condenser unit has already been replaced once under warranty about a year or so ago when the car was about 2.5 years old, now it has failed again and although I did take out an extended warranty for the fourth year of its life, chances are that this won't be covered under it since I went for the cheapest option - that will teach me!
If BMW won't repair or replace under warranty and they give me a silly quote, they can just have the car back...will be cheaper in the long run!
The condenser unit has already been replaced once under warranty about a year or so ago when the car was about 2.5 years old, now it has failed again and although I did take out an extended warranty for the fourth year of its life, chances are that this won't be covered under it since I went for the cheapest option - that will teach me!
If BMW won't repair or replace under warranty and they give me a silly quote, they can just have the car back...will be cheaper in the long run!
If the condenser has failed in the same way again, i.e. A manufacturing defect rather than a hole caused by a stone for example, I would expect BMW to replace it regardless of warranty.
You can demonstrate that the design or manufacture was not of merchantable quality under the sale of good act should it come to it. Of course in that case it would be the dealer you bought the car from that would be liable, not BMW (although the dealer would then probably get reimbursed by BMW).
You can demonstrate that the design or manufacture was not of merchantable quality under the sale of good act should it come to it. Of course in that case it would be the dealer you bought the car from that would be liable, not BMW (although the dealer would then probably get reimbursed by BMW).
So the dealer has investigated and said that it is indeed the condenser that has failed and is ordering one up. They did say that I cannot have a warranty replacement on top of a repair already done under warranty and that therefore I may still end up having to pay out, but that they would put pressure on BMW to find a goodwill gesture. So the condenser unit has failed twice, each time with less than 2 years of usage and relatively low mileage - only 30k, wish I had bought the Convertible, at least then I could have had natural aircon!!
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