Help Please - E92 335i

[Smuler]

freenote said:

Finding another dealership close to me that doesn't have terrible reviews is pretty much impossible. Also, the dealership I have purchased from seem to own several in the local vicinity.

Yes I have thought about mentioning rejecting the car.
They supplied it with AU check and the docs showed a fault that was still present when I collected the car - I have made it clear that I wasn't happy with that.

I don't have much in the way of works history file. I have service record but not much further. I have tried to contact previous dealer that did some servicing but they have not responded.

Beginning to lose faith in any kind of aftersales service from BMW.

Then I think it is a meeting with the service manager, they should have access to where the car's been at least in the BMW Network. Something similar to this screen shot. Plus the key can be plugged in and give history. You will need to challenge them over the fault that preexisted and all you need doing. I can't see why it won't fall within the terms of the warranty.

[freenote]

Smuler said:

Then I think it is a meeting with the service manager, they should have access to where the car's been at least in the BMW Network. Something similar to this screen shot. Plus the key can be plugged in and give history. You will need to challenge them over the fault that preexisted and all you need doing. I can't see why it won't fall within the terms of the warranty.

Yes I have something similar to the above but it doesn't give details of works carried out.

However, service manager has just called and car being collected tomorrow morning. Let's see what can be done!

[Monty Python]

freenote said:

Finding another dealership close to me that doesn't have terrible reviews is pretty much impossible. Also, the dealership I have purchased from seem to own several in the local vicinity.

Yes I have thought about mentioning rejecting the car.
They supplied it with AU check and the docs showed a fault that was still present when I collected the car - I have made it clear that I wasn't happy with that.

I don't have much in the way of works history file. I have service record but not much further. I have tried to contact previous dealer that did some servicing but they have not responded.

Beginning to lose faith in any kind of aftersales service from BMW.

To be fair it's not BMW, it's the dealer.

[freenote]

Monty Python said:

To be fair it's not BMW, it's the dealer.

Assume BMW license main dealers to sell and maintain their vehicles and therefore uphold a certain level of service on their behalf?

[Monty Python]

freenote said:

Assume BMW license main dealers to sell and maintain their vehicles and therefore uphold a certain level of service on their behalf?

In an ideal world you'd think so, but I get the impression that they're out to make money and customer service comes several placed down on their list of priorities. I think every franchise has good and bad dealers. I'm luck in that I have two franchises and two independent specialists I can use, and all seem to be pretty good (although I've not needed any warranty work doing).

[freenote]

Quick update.

So I got the car back from dealer. They tested everything and said nothing wrong with it and to monitor.
I have been monitoring battery voltage when the car is off. It is around 11.5v.
I have told the service dept and they have written back to say that this is normal and nothing to worry about.
Is that correct? I thought it should be more like 12.5v.