Utterly Rubbish Customer Service

[zebede]

Well this should say it all.....

In 6 weeks absolutely no contact at all from anyone at BMW

Proved by Insurance independent to be a fault with the car......

[IATM]

holly crap is that your car? what happened exactly. I actually seen a 6 series burnt out on eBay advertising some part which pained me, not sure if it was this one or not

[CoolHands]

I'd like to know how the cause could be 'proved' from that mess.

[Wacky Racer]

CoolHands said:

I'd like to know how the cause could be 'proved' from that mess.

This.

Not saying it wasn't a problem with the car, but how do you prove it?

Where do you think the fire originated from?

[CoolHands]

Somewhere near the front!

[pincher]

Wacky Racer said:

Where do you think the fire originated from?

The front?

[anonymous-user]

I'd be surprised if bmw did comment, especially to the owner of the vehicle. I sure they will when, if, the insurance company lawyers put forward a case

Presumably you've been paid out?

What was the cause identified by the insurer by the way?

[zebede]

Wiring to the cas module defective

No idea where it is, got paid out, cost me a lot as no gap insurance

Worried me that the insurance guy said 'you'd be surprised how common this is!'

[Vee]

Did you get enough to replace the car with one the same age and or of the same spec ?
Or was it a lease car where they paid the lease company ?

Edited by Vee on Saturday 13th February 07:16

[zebede]

Just about but the values have dropped so much it's silly

My point is however I would've expected at least a callback especially considering it was financed through them

[Vee]

If the insurance paid out enough to put you back in pretty much the same car how has it cost you a lot ?
Some hassle whilst being without a car and some forms to fill in.

It would have been nice for BMW UK to get in touch to say sorry and with perhaps a small goodwill gesture but you're acting as if you're entitled to a lot more.

You've read the story of the woman sueing for a lifetime supply of Kit Kat because the one she bought had no wafer in it ?

st happens, no one intends it to and most importantly I assume no one was hurt.

Edited by Vee on Saturday 13th February 08:50

[Monty Python]

BMW will only be interested if lots of cars go up in flames for the same reason. This is the first I've heard of it happening.

[zebede]

Vee said:

If the insurance paid out enough to put you back in pretty much the same car how has it cost you a lot ?
Some hassle whilst being without a car and some forms to fill in.

It would have been nice for BMW UK to get in touch to say sorry and with perhaps a small goodwill gesture but you're acting as if you're entitled to a lot more.

You've read the story of the woman sueing for a lifetime supply of Kit Kat because the one she bought had no wafer in it ?

st happens, no one intends it to and most importantly I assume no one was hurt.

Edited by Vee on Saturday 13th February 08:50

Where I come from 6 grand is a fair chunk of cash to lose between payout and what was owed in finance - perhaps you're richer than I

[Vee]

zebede said:

Where I come from 6 grand is a fair chunk of cash to lose between payout and what was owed in finance - perhaps you're richer than I

But they've given you enough to replace the car with like for like.
Does the finance need to he paid off ?
Genuinely interested as not a situation I'd considered.

[zebede]

You need to settle finance before even thinking of another car, the insurance company pay finance co with the owner settling the difference directly to finance company- you then get a discharge letter absolving you on any further liability

[arcticfire]

Disgusting behaviour by BMW. Doesn't matter if nobody was hurt, the potential for serious injury or death is pretty evident and a car should not do this, although it does seem to be a common BMW trait that they go on fire.

I would have expected a rep visit at the least to show a sign of humanity and concern. But not even a letter tells you a lot about their business ethics and morals.

[northpolar]

This is a bit of a surprise to me and apologies if I have missed some detail aspect of finance/ insurance arrangements. When I last changed my car with BMW I still had a small amount of finance on the old car. There was no problem rolling this up onto the replacement car transaction - or so they said! Perhaps there was a bit of jiggery pokery going on in the background which they didn't disclose to me?

Peter

[anonymous-user]

arcticfire said:

Disgusting behaviour by BMW. Doesn't matter if nobody was hurt, the potential for serious injury or death is pretty evident and a car should not do this, although it does seem to be a common BMW trait that they go on fire.

I would have expected a rep visit at the least to show a sign of humanity and concern. But not even a letter tells you a lot about their business ethics and morals.

That's quite naive IMO. I have a lot of sympathy for the OP but would be amazed if BMW got in direct contact or made any sort of good will gesture which would be taken as an admission of liability.

There are certainly more of these incidents than one would like to see but it appears no more for BMW than any other brand.

Try searching car fire- Jaguar, RR, Mercedes. They all have issues.

[Osinjak]

arcticfire said:

...although it does seem to be a common BMW trait that they go on fire.

[ftypical]

How old was this car? Most insurers do like for like on cars less than 12 months old.

After that, Gap Insurance (provided it isn't from BMW Finance) is very cost effective.