Airline just pleases itself

Airline just pleases itself

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Discussion

55palfers

Original Poster:

5,892 posts

163 months

Saturday 23rd July 2016
quotequote all
Back in February we (6 people) booked and paid in full for flights from Birmingham to Goa with Qatar.

The flight has a connection in Doha.

Yesterday, we discover our return sector from Doha to Birmingham has been cancelled which means we will have to come home either two days early or one day later.

The one day later is a non starter due to finding accommodation and two of our party have to work.

What are our options do you think? I recall there being some mandatory EU compo for cancelled flights?

I don't think there are any alternative flights from BHX without hours of stopover and none of us really want to travel to Gatwick or Heathrow.

Don't airlines pi55 you off.

sidicks

25,218 posts

220 months

Saturday 23rd July 2016
quotequote all
55palfers said:
Back in February we (6 people) booked and paid in full for flights from Birmingham to Goa with Qatar.

The flight has a connection in Doha.

Yesterday, we discover our return sector from Doha to Birmingham has been cancelled which means we will have to come home either two days early or one day later.

The one day later is a non starter due to finding accommodation and two of our party have to work.

What are our options do you think? I recall there being some mandatory EU compo for cancelled flights?

I don't think there are any alternative flights from BHX without hours of stopover and none of us really want to travel to Gatwick or Heathrow.

Don't airlines pi55 you off.
Isn't this covered by your travel insurance?

55palfers

Original Poster:

5,892 posts

163 months

Saturday 23rd July 2016
quotequote all
Perhaps I should have added that we don't travel until November

Jamp

199 posts

135 months

Saturday 23rd July 2016
quotequote all
Return to MAN instead?

TooMany2cvs

29,008 posts

125 months

Saturday 23rd July 2016
quotequote all
55palfers said:
Perhaps I should have added that we don't travel until November
OK, but that doesn't affect whether or not it's covered by your travel insurance, does it?

otherman

2,190 posts

164 months

Saturday 23rd July 2016
quotequote all
Was it a scheduled flight....just ask for a refund and book with a different airline?

55palfers

Original Poster:

5,892 posts

163 months

Saturday 23rd July 2016
quotequote all
otherman said:
Was it a scheduled flight....just ask for a refund and book with a different airline?
Yes, scheduled flights.

All the other options mean LHR, LGW, etc., and long waits at alternative hubs. But not long enough to make it worth booking a hotel and making a night of it.

55palfers

Original Poster:

5,892 posts

163 months

Saturday 23rd July 2016
quotequote all
TooMany2cvs said:
55palfers said:
Perhaps I should have added that we don't travel until November
OK, but that doesn't affect whether or not it's covered by your travel insurance, does it?
Why would I need to claim on insurance? The airline just refunds the fare.

My initial question was asking about clarification on EU rules on airlines cancelling flights.

marshalla

15,902 posts

200 months

Saturday 23rd July 2016
quotequote all
Due to fly in November, you say? If it's more than two weeks away, no compensation is due.

http://europa.eu/youreurope/citizens/travel/passen...


Edited by marshalla on Saturday 23 July 22:41

55palfers

Original Poster:

5,892 posts

163 months

Saturday 23rd July 2016
quotequote all
marshalla said:
When are you due to fly? If it's more than two weeks away, no compensation is due.

http://europa.eu/youreurope/citizens/travel/passen...
Thanks.

November.

What a bummer.

Why don't airlines publish their schedule and stick to it!

anonymous-user

53 months

Sunday 24th July 2016
quotequote all
There is statutory compensation, on al flight starting or finishing in the EU, last year i flew Malaysia Heathrow with BA, 12 hour delay internet search found std letters to downlaod fill in flight details and sign, posted the letter follow up emial and nearly 700 pound compensation each, very easy.

recordman

385 posts

124 months

Sunday 24th July 2016
quotequote all
Berw said:
There is statutory compensation, on al flight starting or finishing in the EU, last year i flew Malaysia Heathrow with BA, 12 hour delay internet search found std letters to downlaod fill in flight details and sign, posted the letter follow up emial and nearly 700 pound compensation each, very easy.
If you read the link in the previous post, EU261 doesn't apply in respect of non-EU airlines arriving in the EU. QR is not an EU carrier.

... and applies if you are:

departing from any airport situated in the EU, or
arriving in the EU with an EU carrier or one from Iceland, Norway or Switzerland.


SunsetZed

2,236 posts

169 months

Tuesday 26th July 2016
quotequote all
55palfers said:
Why don't airlines publish their schedule and stick to it!
I feel your pain buddy but at least they told you. A few years ago we rocked up at Heathrow for our flgiht only to be told that Saturday flights on our route were cancelled and that they only flew Monday to Friday now but no-one told us (I balme Virgin as we booked the hoiday through them).

To be fair to the airline (South African Airways) they got us on another plane within an hour to J-burg and connected us to Cape Town so we arrived only 4 hours after our scheduled arrival.