Awful BMW service!
Discussion
I own a 2004 registered M3 and called up my dealer today to ask whether i could extend my warranty for another year which i thought would be expiring on march 17th. They then told me that i'd have to call bmw finacial services saying you can no longer buy them from the dealer which i think in itself is pretty rubbish.
Then speaking to the man at BMW fincial services he said they had no record of my having bought the extension last year.
I checked my records and saw that i had payed them in full last january. This is where the problem lies. My factory warranty was due to end on 17th march but what BMW are saying that because i paid them IN ADVANCE they made the extension start on january 18th 2007, meaning that i paid for 2 months of warranty i didn't need and also that now as my car is out of warranty they won't renew it! They also made no effort to remind me about the expiring warranty.
This is embarrassingly bad customer service as far as i'm concerned and i'm seriously thinking about ending my bmw ownership. Aren't they supposed to look after their customer!??
I'm going to write to BMW to make my thoughts known while also taking the issue up with my local dealer but i'm just wondering if anyone else has found them so unbelievably unhelpful when dealing with these overpriced extended warranties?
Then speaking to the man at BMW fincial services he said they had no record of my having bought the extension last year.
I checked my records and saw that i had payed them in full last january. This is where the problem lies. My factory warranty was due to end on 17th march but what BMW are saying that because i paid them IN ADVANCE they made the extension start on january 18th 2007, meaning that i paid for 2 months of warranty i didn't need and also that now as my car is out of warranty they won't renew it! They also made no effort to remind me about the expiring warranty.
This is embarrassingly bad customer service as far as i'm concerned and i'm seriously thinking about ending my bmw ownership. Aren't they supposed to look after their customer!??
I'm going to write to BMW to make my thoughts known while also taking the issue up with my local dealer but i'm just wondering if anyone else has found them so unbelievably unhelpful when dealing with these overpriced extended warranties?
Why on earth should BMW care? The dealerships are full of customers stupid enough to buy their cars.
Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
How about £30K (ok, you need to add VAT, so say £35K) for a new M3 Coupe?
UK price?
Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
How about £30K (ok, you need to add VAT, so say £35K) for a new M3 Coupe?
UK price?
Disgusting treatment of a customer who's spent alot of money on a premium product. Being a principled sort, every time a brand treats me badly, I vote with my feet & never daken thier door again, as well as telling everyone who will listen what a shoddy bunch they are.
If enough people have the strength of thier convictions things will change!
If enough people have the strength of thier convictions things will change!
dxb335d said:
All to common a story at the moment, BMW customer service skills are dire at present.
In my experience customer service is becoming increasingly alien to many companies these days.Deva Link said:
Why on earth should BMW care? The dealerships are full of customers stupid enough to buy their cars.
Succinctly put.dazren said:
How can they issue a warranty before the previous one has expired? That's ridiculous.
Indeed. In my extended warranty days I'd buy an extension a week or two before my current one expired, but the new one would never start until the old one finished, so I'd always have a full year's cover. Either someone screwed-up or they've deliberately built an element of incompetence into their renewal system to fleece a bit of extra cash from customers.Personally I think BMW's current attitude is indicative of their concern for the wider economy and a dawning realisation that they'd better start grabbing cash wherever they can. A few weeks ago I saw a 1 Series with '£3,000 Cash Back' plastered on the side parked at my local garden centre with a bored looking sales guy from the local $tealer sitting inside. It wasn't so long ago when only the likes of Ford and Vauxhall would resort to such downmarket measures to shift stock.
dsl2 said:
Disgusting treatment of a customer who's spent alot of money on a premium product. Being a principled sort, every time a brand treats me badly, I vote with my feet & never daken thier door again, as well as telling everyone who will listen what a shoddy bunch they are.
At some point you'll be on a push bike!Edited by phelix on Thursday 28th February 20:18
Deva Link said:
Why on earth should BMW care? The dealerships are full of customers stupid enough to buy their cars.
Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
How about £30K (ok, you need to add VAT, so say £35K) for a new M3 Coupe?
UK price?
Its always been that way. Its just us, its most of europe. Some other european countries pay more than we do for their BMW's. But yes we do live in rip-off Britain. Its like the whole of this side of the Atlantic is subsidising the States.Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
How about £30K (ok, you need to add VAT, so say £35K) for a new M3 Coupe?
UK price?
Thankfully guys i spoke to the garage this morning and they were extremely helpful and apologetic. Simply put i think its the beaucratic knobheads who work for bmw financial services who are to blame for making me so angry given his slightly mistrusting and patronising tone. The guys at the local garage have recognised that it was an administrative error on their behalf and have offered me a full used car warranty which means i pay no excess for the first year and can extend it like any other warranty next year (when hopefully they'll REMIND me!) Overall, my opinion of the dealer hasn't been too tarnished but the whole episode has definately left a sour taste in my mouth with regard to BMW as a whole!
Why dealers are not allowed to issue extended warranties i'll never know but it just seems like another pointless, money-saving, customer 'ignoring' move to me.
Think i might move to porsche or audi soon...
Why dealers are not allowed to issue extended warranties i'll never know but it just seems like another pointless, money-saving, customer 'ignoring' move to me.
Think i might move to porsche or audi soon...
Billy83 said:
Thankfully guys i spoke to the garage this morning and they were extremely helpful and apologetic. Simply put i think its the beaucratic knobheads who work for bmw financial services who are to blame for making me so angry given his slightly mistrusting and patronising tone. The guys at the local garage have recognised that it was an administrative error on their behalf and have offered me a full used car warranty which means i pay no excess for the first year and can extend it like any other warranty next year (when hopefully they'll REMIND me!) Overall, my opinion of the dealer hasn't been too tarnished but the whole episode has definately left a sour taste in my mouth with regard to BMW as a whole!
Why dealers are not allowed to issue extended warranties i'll never know but it just seems like another pointless, money-saving, customer 'ignoring' move to me.
I get the distinct impression that the dealers, the more caring ones at least, are becoming as frustrated with BMW as the customers are.Why dealers are not allowed to issue extended warranties i'll never know but it just seems like another pointless, money-saving, customer 'ignoring' move to me.
Billy83 said:
Think i might move to porsche or audi soon...
Porsche maybe, but I can't bring myself to see Audi as an equal to BMW. And that's the problem - In that price-bracket there's no car that compares. It's just the company itself that has ceased to be special. Moth... flame... Stop me before I buy an E92!!!Deva Link said:
Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
Bloody nora. No 4 cylinder or diesels available in the US.Why don't we get the xi versions (4WD).
Is the 328 our 325 or 330?
B17NNS said:
Deva Link said:
Have a look at the personal lease prices (and the specs of the cars - *entry* level is 328i auto for well under £200/mth) on the BMW US website http://www.bmwusa.com/Standard/Content/FinancialSe... - BMW must laugh their heads off everytime someone in the UK buys one.
Bloody nora. No 4 cylinder or diesels available in the US.Why don't we get the xi versions (4WD).
Is the 328 our 325 or 330?
Their 328 is the 3.0L engine (like the UK 325 and 330). Power wise, it sits between our 325 and 330 (much nearer the 325).
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