Sales staff can't draw up finance quotes.

Sales staff can't draw up finance quotes.

Author
Discussion

Donut

4,521 posts

252 months

Saturday 25th October 2008
quotequote all
MrSnow said:
Fox- said:
Haha, Donut is such a legend. He's so getting mail when I replace my 530 biggrin
Just make sure you PM him, his phone isn't the greatest...
confused

Luvmyzed

64 posts

188 months

Wednesday 29th October 2008
quotequote all
Borrowing money for a car and putting it on your mortgage has to be the daftest thing to do ever! People end up financing cars over 20 years and are paying for it long after the car has been sold on. BMW Select is a PCP agreement, surely the safest way to finance a car in today's strange times. You get a guaranteed future value which is underwritten by BMW finance, and so if the car is worth less than that amount at the end of the term, BMW finance cop for the loss, if the car is worth more than that, you get to pocket the difference.You can't lose. I'll wager that there are many on this forum with cars on PCP agreements who will be so chuffed that they financed their car that way, and many who borrowed on a personal loan ( maybe at a lower APR) who will be carrying the full depreciation hit under today's terrible car residual values.A PCP offers a good safety net,nothing else does.A 12% APR for a PCP is actually not bad.

sjm18

282 posts

220 months

Wednesday 29th October 2008
quotequote all
Not wanting to hi-jack this, but I'm worried that you only got offered £200 off the screen price!! eek

I'm close to buying a 335i convertible from my local BM dealer, depending on the discount I can get. Up for £35k, and I'm thinking of offering £33k. Sounds like I may be dreaming!! confused

pgilc1

35,854 posts

198 months

Wednesday 29th October 2008
quotequote all
sjm18 said:
Not wanting to hi-jack this, but I'm worried that you only got offered £200 off the screen price!! eek

I'm close to buying a 335i convertible from my local BM dealer, depending on the discount I can get. Up for £35k, and I'm thinking of offering £33k. Sounds like I may be dreaming!! confused
it depends on the price of the car, better to get £200 off a car @£33K than £2000 off the same car in another dealers @£35K.


sjm18

282 posts

220 months

Wednesday 29th October 2008
quotequote all
Fair point...! biggrin

TheCaseAce

Original Poster:

700 posts

212 months

Wednesday 29th October 2008
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I've really struggled to get the level of discount I was expecting. They seem happpier to let me walk away than to give me any money off... all they are trying to do is give me "cashback" but then add it to the PCP!!!

To be compeltely honest, I have £700 remining on my current PCP. I basically said I will change if THEY pay that.

They said no, why should they, but they could add it to the monthly payments. I then found out the tax disc I had already negotiated FOC was actually also being added to the monthly payments. So i'd be paying the first year's tax off over 4 years???

Fark that.

TheCaseAce

Original Poster:

700 posts

212 months

Wednesday 29th October 2008
quotequote all
One other thing, I offered 23k on a 25k car, and they said "you need to be looking at cheaper cars if your budget is 23k. I don't think you can afford this one."

I hate that tactic - it's meant to make your ego kick in and you say "of course I can afford it!" and fold... But actually it makes me think "you cheeky - stick your car up your arse"

okgo

38,123 posts

199 months

Wednesday 29th October 2008
quotequote all
TheCaseAce said:
One other thing, I offered 23k on a 25k car, and they said "you need to be looking at cheaper cars if your budget is 23k. I don't think you can afford this one."

I hate that tactic - it's meant to make your ego kick in and you say "of course I can afford it!" and fold... But actually it makes me think "you cheeky - stick your car up your arse"
I like that one.

May use that on the next tt that think they are entitled to something for nothing.

Wacky Racer

38,195 posts

248 months

Wednesday 29th October 2008
quotequote all
TheCaseAce said:
One other thing, I offered 23k on a 25k car, and they said "you need to be looking at cheaper cars if your budget is 23k. I don't think you can afford this one."

I hate that tactic - it's meant to make your ego kick in and you say "of course I can afford it!" and fold...
One of the oldest tricks in the book.....whistle

OllieWinchester

5,655 posts

193 months

Wednesday 29th October 2008
quotequote all
Old as time itself that one. Stand up, gather all paperwork relating to car and say "I think we need to look at a cheaper car." Only works if the victim customer really wants that particular car, otherwise they walk and you get bked.

TheCaseAce

Original Poster:

700 posts

212 months

Wednesday 29th October 2008
quotequote all
edit: this was a response to okgo... forgot to quote.

cool! smile

Meanwhile that tt will be looking at the 50 other cars of a similar spec and price that are available at one of the 5 or 6 other dealerships within the region.



Hard times, I know... but when you are selling the same product as your competitors, in a buyer's market, and the customer can compare all products on one central website without having to walk into the salesman's "lair"... then you need to either be:
1) A brilliant telephone salesperson, or
2) Very competitively priced.

If you're an okay salesperson, with an okay price, then you make it easy for the customer to just keep on looking.

Edited by TheCaseAce on Wednesday 29th October 17:28

okgo

38,123 posts

199 months

Wednesday 29th October 2008
quotequote all
True, I do appreciate trying to do a deal with people, I was more messing biggrin

Luckily for us we sell things that not everyone does have

TheCaseAce

Original Poster:

700 posts

212 months

Wednesday 29th October 2008
quotequote all
okgo said:
True, I do appreciate trying to do a deal with people, I was more messing biggrin

Luckily for us we sell things that not everyone does have
What cars do you sell? If you don't mind me asking! You don't have a website listed or anything... makes me curious.

okgo

38,123 posts

199 months

Wednesday 29th October 2008
quotequote all
Mini's mainly but good thing with them is they are all different so usually if someone has come to look at a car then there is probably a good reason.

1 in 6000 mini's are the 'same' y'know biggrin

Donut

4,521 posts

252 months

Wednesday 29th October 2008
quotequote all
okgo said:
Mini's mainly but good thing with them is they are all different so usually if someone has come to look at a car then there is probably a good reason.

1 in 6000 mini's are the 'same' y'know biggrin
Oi! wind ya kneck in ya fook'in order taker......














hehe

okgo

38,123 posts

199 months

Wednesday 29th October 2008
quotequote all
Donut said:
okgo said:
Mini's mainly but good thing with them is they are all different so usually if someone has come to look at a car then there is probably a good reason.

1 in 6000 mini's are the 'same' y'know biggrin
Oi! wind ya kneck in ya fook'in order taker......














hehe
Bloody BMW, giving it the big one, yet getting made redundant left right and centre wink

Donut

4,521 posts

252 months

Wednesday 29th October 2008
quotequote all
okgo said:
Donut said:
okgo said:
Mini's mainly but good thing with them is they are all different so usually if someone has come to look at a car then there is probably a good reason.

1 in 6000 mini's are the 'same' y'know biggrin
Oi! wind ya kneck in ya fook'in order taker......














hehe
Bloody BMW, giving it the big one, yet getting made redundant left right and centre wink
hehe check out me shiney suit geeza!

No one from sales has been made redun.... *just can't say that*! 8 in total else where in the business though cry

Luvmyzed

64 posts

188 months

Thursday 30th October 2008
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I hope that stays like it too. You can bet that if someone in the sales team leaves, they won't be replaced!!

CooperS

4,508 posts

220 months

Thursday 30th October 2008
quotequote all
okgo said:
TheCaseAce said:
One other thing, I offered 23k on a 25k car, and they said "you need to be looking at cheaper cars if your budget is 23k. I don't think you can afford this one."

I hate that tactic - it's meant to make your ego kick in and you say "of course I can afford it!" and fold... But actually it makes me think "you cheeky - stick your car up your arse"
I like that one.

May use that on the next tt that think they are entitled to something for nothing.
A lotus dealer did that to me! I think they thought 'ha we've caught a good one here boys'.

I didnt bite (thankfully) and the car i was interested in is still there (4 months later) and is now at the price i wanted to deal at.... that'll teach them!

Plus dont tell me there isnt a margin in there nor come to me with a lie that there's a customer tommorrow wanting to take it off our hands... Also dont try to make me feel like I owe you anything as your a dealer and you have to make margin on the cars you sell... why not try harder to ensure i come back for the next 3 years and get my car serviced with you....

Rant over...

Edit to say sorry OkGo didnt read on i just find it fustrating that they try it on and think people wont walk.

Edited by CooperS on Thursday 30th October 13:17

Donut

4,521 posts

252 months

Thursday 30th October 2008
quotequote all
CooperS said:
okgo said:
TheCaseAce said:
One other thing, I offered 23k on a 25k car, and they said "you need to be looking at cheaper cars if your budget is 23k. I don't think you can afford this one."

I hate that tactic - it's meant to make your ego kick in and you say "of course I can afford it!" and fold... But actually it makes me think "you cheeky - stick your car up your arse"
I like that one.

May use that on the next tt that think they are entitled to something for nothing.
A lotus dealer did that to me! I think they thought 'ha we've caught a good one here boys'.

I didnt bite (thankfully) and the car i was interested in is still there (4 months later) and is now at the price i wanted to deal at.... that'll teach them!

Plus dont tell me there isnt a margin in there nor come to me with a lie that there's a customer tommorrow wanting to take it off our hands... Also dont try to make me feel like I owe you anything as your a dealer and you have to make margin on the cars you sell... why not try harder to ensure i come back for the next 3 years and get my car serviced with you....

Rant over...

Edit to say sorry OkGo didnt read on i just find it fustrating that they try it on and think people wont walk.

Edited by CooperS on Thursday 30th October 13:17
The only time I tell a customer that we have some one else interested is when we do.... shock horror, I don't use bullste just facts and if we are selling a car for what it owes or at a loss then I'll show you the purchase invoice!

I have said this time and time again, arrogant attitude gets you nowhere as a buyer, its not a competition, it is a transaction between to adults that if done right, ends up with both parties happy, job done!

Try and be cleaver and the salesman will just switch off and in the end hope he doesn't sell you a car, as you are likely to be a pain in the arse!

Be freindly and get a raport going and I promise the deal will be a whole lot better. biggrin