Breitling superocean heritage - problem
Discussion
Hi there, I'm looking for some advice.
A family member purchased a new Breitling Superocean Heritage whilst on holiday in Barbados. This was about 8 months ago. They noted pretty much straight away that the crown had to be tightened regularly.
The watch is now showing signs of water ingress. They took the watch to a UK AD who sent the watch away for inspection.
The result of this is that there is moisture in the watch due to the crown not sealing, and the dealer/warranty is willing to go 50/50 on the repair totaling 1400 quid.
The family member has authorised the repair, but I don't think they should be paying 700 pound and that it should be getting covered 100% under warranty.
Is this just wishful thinking on my part, and is there anything they can do?
Thanks in advance
T
A family member purchased a new Breitling Superocean Heritage whilst on holiday in Barbados. This was about 8 months ago. They noted pretty much straight away that the crown had to be tightened regularly.
The watch is now showing signs of water ingress. They took the watch to a UK AD who sent the watch away for inspection.
The result of this is that there is moisture in the watch due to the crown not sealing, and the dealer/warranty is willing to go 50/50 on the repair totaling 1400 quid.
The family member has authorised the repair, but I don't think they should be paying 700 pound and that it should be getting covered 100% under warranty.
Is this just wishful thinking on my part, and is there anything they can do?
Thanks in advance
T
Terzo123 said:
Hi there, I'm looking for some advice.
A family member purchased a new Breitling Superocean Heritage whilst on holiday in Barbados. This was about 8 months ago. They noted pretty much straight away that the crown had to be tightened regularly.
The watch is now showing signs of water ingress. They took the watch to a UK AD who sent the watch away for inspection.
The result of this is that there is moisture in the watch due to the crown not sealing, and the dealer/warranty is willing to go 50/50 on the repair totaling 1400 quid.
The family member has authorised the repair, but I don't think they should be paying 700 pound and that it should be getting covered 100% under warranty.
Is this just wishful thinking on my part, and is there anything they can do?
Thanks in advance
T
I cannot help you on the legal and contract side (apologies) however a few years ago I bought a brand new Breitling Emergence from an authorised dealer. Very soon I noticed some imperfection building up on the finish of the bezel, took it back to the dealer who returned it to Breitling UK for a quick and free replacement, within a week.No problem with any of the aspects since, it was serviced most recently earlier this year.A family member purchased a new Breitling Superocean Heritage whilst on holiday in Barbados. This was about 8 months ago. They noted pretty much straight away that the crown had to be tightened regularly.
The watch is now showing signs of water ingress. They took the watch to a UK AD who sent the watch away for inspection.
The result of this is that there is moisture in the watch due to the crown not sealing, and the dealer/warranty is willing to go 50/50 on the repair totaling 1400 quid.
The family member has authorised the repair, but I don't think they should be paying 700 pound and that it should be getting covered 100% under warranty.
Is this just wishful thinking on my part, and is there anything they can do?
Thanks in advance
T
Off topic Breitling also provided an additional titanium link at no cost for me - I've found them to be great to deal with (personal opinion).
Hoping it works out ok.
UK law wouldn't cover this transaction.
Poor show for Breitling not to offer a worldwide warranty (assuming that they don't, the dealer may be trying it on). I'd NOT authorise the repair and I'd get in touch with Breitling directly.
But, that horse has bolted. Relative has agreed to pay and authorised the work. Neither dealer nor Breitling are motivated to do anything for you now.
Poor show for Breitling not to offer a worldwide warranty (assuming that they don't, the dealer may be trying it on). I'd NOT authorise the repair and I'd get in touch with Breitling directly.
But, that horse has bolted. Relative has agreed to pay and authorised the work. Neither dealer nor Breitling are motivated to do anything for you now.
hilly10 said:
Same happened to my SOH after 8 months as far as I know it's a common problem. I sent it back to Brietling where they put a new shaft crown and thread.
Interesting post so thanks. I have a Chronometre Superocean that I bought new last year that I've not had that problem with. Best I check it in case. Thanks again.
If the watch was faulty very soon after purchase yet no action was taken until the inevitable happened months later then, to be frank, the owner needs a bit of a slap. Did the owner tell Breitling that there was an issue straight after purchase when the watch was eventually sent to them? If they were made aware and could have rectified the fault under warranty before further, and more costly, damage occurred then perhaps 50/50 is actually quite fair.
No harm in asking Breitling to foot the entire bill - nothing ventured, nothing gained - though your relative may be left with a £700 lesson.
No harm in asking Breitling to foot the entire bill - nothing ventured, nothing gained - though your relative may be left with a £700 lesson.
Edited by CardShark on Thursday 25th August 22:20
hilly10 said:
Same happened to my SOH after 8 months as far as I know it's a common problem. I sent it back to Brietling where they put a new shaft crown and thread.
Mine too. Exactly the same. In the shop at the moment getting the hands reset. POS. Looks good but mechanical Breitlings are a waste of money. Never again.My £400 Steinhart is substantially better built.
Edit - Spelling Steinhart (autotype error)
Edited by Philemon on Friday 26th August 11:31
Presumably for £1400 they believe the water ingress has damaged the movement (It can't cost that much to replace a crown, stem and tube).
I guess the problem is that water ingress CAN be user error, so unless you can demonstrate a problem with the crown, it COULD be the owner simply forgot to tighten it down...
Poor show though, if it's a known issue.
M.
I guess the problem is that water ingress CAN be user error, so unless you can demonstrate a problem with the crown, it COULD be the owner simply forgot to tighten it down...
Poor show though, if it's a known issue.
M.
Edited by marcosgt on Friday 26th August 10:50
Philemon said:
Mine too. Exactly the same. In the shop at the moment getting the hands reset. POS. Looks good but mechanical Breitlings are a waste of money. Never again.
My £400 Steinhart is substantially better built.
Edit - Spelling Steinhart (autotype error)
Utter nonsense. Every mechanical watch can have issues. Once you have owned enough, this doesn't even need mentioning. The question is, when your Steinhart has an issue, will you even want to fix it?My £400 Steinhart is substantially better built.
Edit - Spelling Steinhart (autotype error)
Edited by Philemon on Friday 26th August 11:31
scherzkeks said:
Utter nonsense. Every mechanical watch can have issues. Once you have owned enough, this doesn't even need mentioning. The question is, when your Steinhart has an issue, will you even want to fix it?
Utter nonsense? The Breitling has the same 2824-2 movement. The crown issue on the Breitling is not uncommon and is a poor design.I own both.
Philemon said:
Utter nonsense? The Breitling has the same 2824-2 movement. The crown issue on the Breitling is not uncommon and is a poor design.
I own both.
My ETA-powered Sinn 856S has been back to Sinn twice for mvt. related issues and poor AR coating.. But I don't go around calling Sinn st. Sinn is leagues ahead of Steinhart, and Breitling is on another level entirely.I own both.
scherzkeks said:
My ETA-powered Sinn 856S has been back to Sinn twice for mvt. related issues and poor AR coating.. But I don't go around calling Sinn st. Sinn is leagues ahead of Steinhart, and Breitling is on another level entirely.
You are entitled to your opinion, of course. Clearly we have a difference and thankfully that's why there are so many different watch brands. I don't go around calling Breitling excrement, I just don't rate them above Steinhart. ETA supply ebauches to many brands and marketing is a very powerful tool.Gassing Station | Watches | Top of Page | What's New | My Stuff