Ducati 1299 problems
Discussion
That letter is a bit odd, and yup, the spelling and grammar is shyte! What do you hope to achieve from it? They will surely either think you a pompous prig, or that your attempted humour means you're relatively ok about the whole situation?
The bit about the Aston oil leak, 40 hours work and parts shipped from UK all in 3 days, sounds like shyte also. They may have told you that, but surely you can see that is all a bit unrealistic?
You've got a genuine gripe, why not spell out why you have it, and what you want them to do about it. Otherwise, I suspect your letter will be stuck pretty low down in the in tray.
The bit about the Aston oil leak, 40 hours work and parts shipped from UK all in 3 days, sounds like shyte also. They may have told you that, but surely you can see that is all a bit unrealistic?
You've got a genuine gripe, why not spell out why you have it, and what you want them to do about it. Otherwise, I suspect your letter will be stuck pretty low down in the in tray.
The thing with the Aston was genuine?
Seems your not familiar with good service, and are not in a position to demand it?
Just for the record a year ago a AM driver needed an Engine (v12) it was prepared in the U.K and sent here installed in 4 days.
Why is it when it comes to motorbikes we have such bad service? And it seems all simply accept it, can dealers not fly in parts ad hoc ? Can they not do a bit of overtime ? now and again?
Can bike dealers not perform like normal business or companies have to?
Imagine you owned a standby genset business and you sold it to a hospital, could it be broken or out of service for a month?
Why can these companies sort problems out fast? yet Ducati who are supposed to be a premium dealer need 5-8 weeks?
Not sure I will be supporting the brand ever again that is for sure
Seems your not familiar with good service, and are not in a position to demand it?
Just for the record a year ago a AM driver needed an Engine (v12) it was prepared in the U.K and sent here installed in 4 days.
Why is it when it comes to motorbikes we have such bad service? And it seems all simply accept it, can dealers not fly in parts ad hoc ? Can they not do a bit of overtime ? now and again?
Can bike dealers not perform like normal business or companies have to?
Imagine you owned a standby genset business and you sold it to a hospital, could it be broken or out of service for a month?
Why can these companies sort problems out fast? yet Ducati who are supposed to be a premium dealer need 5-8 weeks?
Not sure I will be supporting the brand ever again that is for sure
Steve that email was sent to all at rabdburg?
I apologise if the mail upsets some, I really am at wits end with Ducati SA, it may be a nice place to meet and chew the fat up in JHB?
But for us in Cape Town .... service is a issue.
Even when it comes to dealing with them it's very casual, it's like ok let's see if we can do this chap a favour.
If you want anything from them first pay then they have to courier goods ... I won't even go into the frustrations in getting a radiator guard for this thing.
In short I feel Ducati service is lacking in the Cape and am happy if you guys up North get better service, but for me this is the last Ducati.
I may mention that in purchasing the bike I was assured by the sales people that they would have opened a dealer in the Cape by mid last year? Now when asked about that all I hear is they cannot find suitable premises?
Maybe I'm looking for to much by asking for some solid feedback from the official dealer on what and where my bike is? Or when I could expect it back?
But yes I could have scribed a beautiful mail, on the back foot begging, I suppose it's immature to think one of the service people could drop me an email keeping me informed assuring me parts are on order and that they are serious about fixing it. Let alone simply telling me what went wrong with it and why, even a humble Toyota dealer does that with clients.
All clients want is feedback miracles we don't expect.
I apologise if the mail upsets some, I really am at wits end with Ducati SA, it may be a nice place to meet and chew the fat up in JHB?
But for us in Cape Town .... service is a issue.
Even when it comes to dealing with them it's very casual, it's like ok let's see if we can do this chap a favour.
If you want anything from them first pay then they have to courier goods ... I won't even go into the frustrations in getting a radiator guard for this thing.
In short I feel Ducati service is lacking in the Cape and am happy if you guys up North get better service, but for me this is the last Ducati.
I may mention that in purchasing the bike I was assured by the sales people that they would have opened a dealer in the Cape by mid last year? Now when asked about that all I hear is they cannot find suitable premises?
Maybe I'm looking for to much by asking for some solid feedback from the official dealer on what and where my bike is? Or when I could expect it back?
But yes I could have scribed a beautiful mail, on the back foot begging, I suppose it's immature to think one of the service people could drop me an email keeping me informed assuring me parts are on order and that they are serious about fixing it. Let alone simply telling me what went wrong with it and why, even a humble Toyota dealer does that with clients.
All clients want is feedback miracles we don't expect.
Put yourself in their position.
They have a bike with issues, they may or may not being trying to solve. Now yes they could do better communicating, however if I worked for Ducati and received that email, guess which bike has just gone to the back of the line?
Much better ways to approach the situation.
Good luck with it but you have probably just made matters worse for yourself.
They have a bike with issues, they may or may not being trying to solve. Now yes they could do better communicating, however if I worked for Ducati and received that email, guess which bike has just gone to the back of the line?
Much better ways to approach the situation.
Good luck with it but you have probably just made matters worse for yourself.
MotorsportTom said:
Put yourself in their position.
They have a bike with issues, they may or may not being trying to solve. Now yes they could do better communicating, however if I worked for Ducati and received that email, guess which bike has just gone to the back of the line?
Much better ways to approach the situation.
Good luck with it but you have probably just made matters worse for yourself.
I'd agree entirelyThey have a bike with issues, they may or may not being trying to solve. Now yes they could do better communicating, however if I worked for Ducati and received that email, guess which bike has just gone to the back of the line?
Much better ways to approach the situation.
Good luck with it but you have probably just made matters worse for yourself.
There's ways of getting your point across to them, and that's probably not the way that'll get it solved
In reality, that letter probably will get passed around the customer service team and laughed at
I agree with all of you, but guys this was not the first mail? I have called by phone and have been assured a person will call me back to confirm what is wrong and a plan of action going forward, how many calls does one need to make?
They were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
They were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
Gavia said:
South Africa - check
Angry man - check
Lots of money being mentioned a lot - check
Helicopter (in other photos) - check
Does this ring any bells?
Hahaha, Sherlock Gavia may be on to something here.. that Jet Ranger was called Greg also IIRC!! Angry man - check
Lots of money being mentioned a lot - check
Helicopter (in other photos) - check
Does this ring any bells?
f
k me, let's hope they don't let the blick man try to fix it....Edited by s3fella on Friday 20th January 13:11
Greg Vos said:
I agree with all of you, but guys this was not the first mail? I have called by phone and have been assured a person will call me back to confirm what is wrong and a plan of action going forward, how many calls does one need to make?
They were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
Where I live in the UK public transport is sThey were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
te. I used to use my motorbike as my only transport also. When I had bike issues I made alternative arrangements (friends, colleagues & family) whilst I fixed my own bike.
I wouldn't necessarily sit and wait for the problem to be fixed and be happy about waiting a month, I'm just saying being an obtuse, holier than thou bellend really isn't going to do you any favours. It won't help you make internet friends and it certainly isn't going to help your bike get fixed.
Personally I'd repeatedly call the shop and keep asking for higher and higher management until I got the desired outcome or information, failing that I'd begin to work my way up to getting hold of Ducati head office.
Or y'know, I could be passive aggressive in a poorly written email and hope that posting on the internet solves it...
Greg Vos said:
Just mentioning to guys who own or want a Pani 1299.
I am a year into the ownership of the Ducati 1299 I have covered 3000Km in the last 12 months, having read on the Ducati forums that some guys are having issues I was hoping to miss a problem child.
I dont ride hard or abuse the bike as its a bit of a handful in my novice hands.
On Xmas day my engine check light came on, and the quichshifter stopped working, I reset the thing and set of, then the issue got worse and the throttle started hunting. I stopped and in the menu removed the QS option, and went home, on the way home all lights on and engine warning lights as well as QS error came up.
Then for no reason I see some pixel issue with my dash display.
Very disappointing for a premium bike IMO.
so guys who are hoping to get a new Ducati with all Bosh electronics be aware the Ducati electric gremlins still exist.
Well, that's the italian "fly in the ointment" for you. Loads and loads of character and excitement when it works....mixed with lots of anger and lost time when it starts going "italian".I am a year into the ownership of the Ducati 1299 I have covered 3000Km in the last 12 months, having read on the Ducati forums that some guys are having issues I was hoping to miss a problem child.
I dont ride hard or abuse the bike as its a bit of a handful in my novice hands.
On Xmas day my engine check light came on, and the quichshifter stopped working, I reset the thing and set of, then the issue got worse and the throttle started hunting. I stopped and in the menu removed the QS option, and went home, on the way home all lights on and engine warning lights as well as QS error came up.
Then for no reason I see some pixel issue with my dash display.
Very disappointing for a premium bike IMO.
so guys who are hoping to get a new Ducati with all Bosh electronics be aware the Ducati electric gremlins still exist.
I remember reading Motorradonline, where they had 1199 as a long-term test ride, that bike had huge engine problems and was in the shop several times, engine out, Ducati Italy on the job, still could not find the problem.
Every time I get an urge to buy the new Aprilia RSV4RF (my absolute favourite bike in terms of look, feel and sound) I go to Aprilia forums and my desire vaporizes without trace - engine problems (on low mileage bikes!), electronics problems (like yours, and unsolved after months and months in service), melting fairings, hot engine start problems (my friend on Streetfighter had that problem, also typical for MVs), clutches giving up the ghost after 200 miles. MCN could not bring RSV4RF to the test on the track, the clutch died already from highway ride...
Yes, it is not every bike, and I still want RSV4RF, but imagine you are that unlucky owner...
Greg Vos said:
... Why is it when it comes to motorbikes we have such bad service? ...
Because it is Italian bike. Be happy you do not have an Aprilia or, even worse, an MV. MV factory was off line for a few months, some people even had problems getting oil filters for their oil changes.
It's all part of the Italian mystique. First you have a Russian Roulette getting either a good bike or a lemon. Then, when problems start, you have additional other issues. Just enjoy it.
Ho Lee Kau said:
Well, that's the italian "fly in the ointment" for you. Loads and loads of character and excitement when it works....mixed with lots of anger and lost time when it starts going "italian".
I remember reading Motorradonline, where they had 1199 as a long-term test ride, that bike had huge engine problems and was in the shop several times, engine out, Ducati Italy on the job, still could not find the problem.
Every time I get an urge to buy the new Aprilia RSV4RF (my absolute favourite bike in terms of look, feel and sound) I go to Aprilia forums and my desire vaporizes without trace - engine problems (on low mileage bikes!), electronics problems (like yours, and unsolved after months and months in service), melting fairings, hot engine start problems (my friend on Streetfighter had that problem, also typical for MVs), clutches giving up the ghost after 200 miles. MCN could not bring RSV4RF to the test on the track, the clutch died already from highway ride...
Yes, it is not every bike, and I still want RSV4RF, but imagine you are that unlucky owner...
I've had 3 RSV4'SI remember reading Motorradonline, where they had 1199 as a long-term test ride, that bike had huge engine problems and was in the shop several times, engine out, Ducati Italy on the job, still could not find the problem.
Every time I get an urge to buy the new Aprilia RSV4RF (my absolute favourite bike in terms of look, feel and sound) I go to Aprilia forums and my desire vaporizes without trace - engine problems (on low mileage bikes!), electronics problems (like yours, and unsolved after months and months in service), melting fairings, hot engine start problems (my friend on Streetfighter had that problem, also typical for MVs), clutches giving up the ghost after 200 miles. MCN could not bring RSV4RF to the test on the track, the clutch died already from highway ride...
Yes, it is not every bike, and I still want RSV4RF, but imagine you are that unlucky owner...
2011 model. Dropped a valve after 800kms. Engine totally destroyed
2012 Replacement bike from Aprilia. Faultless
2015 New model. Absolutely head and shoulders a better bike. Faultless
I think Aprilias quality control has come on leaps and bounds. Their spares dept... maybe not so much.....
As for my Ducati I tend to rebuild the engine every 4000kms.
Preventative maintenance is better than waiting for the inevitable
Edited by Steve Bass on Friday 20th January 17:33
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