Ducati 1299 problems

[Greg Vos]

The issue?
1) I have not had a call from Ducati SA confirming that they have isolated the issue causing the warning lamps

2) They have not committed to a warranty claim, or advised if I even have a claim?

3) I never received a service book with my bike (I am the first title holder) the local dealer never asked to stamp it at the 600m service?? so I was unaware it even existed so when asked about it I became a bit annoyed yet now they are demanding it, claiming that the warranty claim procedure can only be formalized as a claim in the factory if they have proof of this service I now have ZERO proof except my Credit card stub dated a year back!! I glued this into the owners manual - unaware a service book existed.

4) I got a sms on my phone saying that when the parts arrive in SA (what parts) and no commitment on when?? they will only then be able to get a possible date for the tech to install them? now that is a sign or urgency and proactive planing?? how to retain clients and build the brand?

5)On purchasing the machine and paying for it some 6 months prior to it arriving in the country I was assured they will have an authorized service center in Cape Town with a full parts back up and service.

6) Now they claim they cant fine suitable premises (obviously our 47% unemployment and deadlocked economy are consuming all the industrial sights) - cant they open a bay at Porsche? as the owner of Ducati also owns Porsche SA and his client base possibly will overlap??

7) Notwithstanding all the above not one person at Ducati SA RANDBURG has had the courtesy to email me or contact me to advise me of the progress with my bike, despite my numerous telephone calls and there assurance they will advise and will confirm if the parts are on order and when we will have them in CT.....now Im the !

Then prior to this they want to extort a 12000Km service from me with a bike that has just done 3000KM???WTF no engine with only 3000Km could need a service equivalent to a machine that has covered 12000KM??? it will not need timing chain adjustment it will not need shims and valve adjustments?? it will not need fuel and air filters...need I elaborate?

Yet they are saying if I do not pay for the 12000Km service I will lose my 2nd year warranty, nice guys these people at Ducati SA

Is my rather abrasive attitude in that mail now starting to make more sense?


I simply table for all to see what to expect when you purchase a high end bike bike from Ducati SA... and all I wanted was some warm fuzzy good service...we are all entitled to as clients.

imagine if I got a mail saying

Good day Sir
your bike xyz has arrived, we have isolated the fault, we have ordered the parts.
The DQS is fuked and the screen needs to be replaced, apart from that the machine is fine.
We regret to inform we are not is a situation as a niche manufacturer to loan you a machine until its repaired, we do assure you we are working on it and will return your motorcycle by no later than xyz date.

We apologize for the inconvenience and trust that you will be satisfied with our service and remain a loyal Ducati client going forward.

Please feel free to call our dealer principle should you require any further information

Regards

Ducat SA



I have always given clients good service, rich or poor my service toward clients has always been my finest hallmark ....Im not sure I feel this way when considering my short relationship with this Brand That is all I was saying and yes I have brass balls with the attitude to match it..as for the 1299 Im not sure I even want it back? look out for it on Gumtree
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Edited by Greg Vos on Friday 20th January 19:30

[Greg Vos]

Steve Bass said:

Ho Lee Kau said:

As for my Ducati I tend to rebuild the engine every 4000kms.
Preventative maintenance is better than waiting for the inevitable

Edited by Steve Bass on Friday 20th January 17:33

This is making me feel really good..

[Ho Lee Kau]

Steve Bass said:

Ho Lee Kau said:

Well, that's the italian "fly in the ointment" for you. Loads and loads of character and excitement when it works....mixed with lots of anger and lost time when it starts going "italian".

I remember reading Motorradonline, where they had 1199 as a long-term test ride, that bike had huge engine problems and was in the shop several times, engine out, Ducati Italy on the job, still could not find the problem.

Every time I get an urge to buy the new Aprilia RSV4RF (my absolute favourite bike in terms of look, feel and sound) I go to Aprilia forums and my desire vaporizes without trace - engine problems (on low mileage bikes!), electronics problems (like yours, and unsolved after months and months in service), melting fairings, hot engine start problems (my friend on Streetfighter had that problem, also typical for MVs), clutches giving up the ghost after 200 miles. MCN could not bring RSV4RF to the test on the track, the clutch died already from highway ride...

Yes, it is not every bike, and I still want RSV4RF, but imagine you are that unlucky owner...

I've had 3 RSV4'S

2011 model. Dropped a valve after 800kms. Engine totally destroyed

2012 Replacement bike from Aprilia. Faultless

2015 New model. Absolutely head and shoulders a better bike. Faultless

I think Aprilias quality control has come on leaps and bounds. Their spares dept... maybe not so much.....

As for my Ducati I tend to rebuild the engine every 4000kms.
Preventative maintenance is better than waiting for the inevitable

Edited by Steve Bass on Friday 20th January 17:33

Like I said, first - Russian Roulette. Second, if lucky, lots and lots of fun.
You found a nice solution for the Ducati but that's something 99.99% of bikers do not do (or can't afford).
Are you running RSV4RF on track or on the roads? What's the mileage? What problems did you have so far (ANY problems, not like "my gas tank lost shape but that's nothing")?

[Ho Lee Kau]

Greg Vos said:

Steve Bass said:

Ho Lee Kau said:

As for my Ducati I tend to rebuild the engine every 4000kms.
Preventative maintenance is better than waiting for the inevitable

Edited by Steve Bass on Friday 20th January 17:33

This is making me feel really good..

Sell Duc, you've now been there done that, buy a good ole Japanese iron. These days they have good ones, R1M, SP. Less PITA than Italian Stallion and great rides!

[Freakuk]

So you've got some minor issues with your 1299 but a crap dealer? Change dealer, speak to Ducati Italy simple.

I've got a 1299S had it a year, the revs hunting has been there on the 1199 (had one of those for 3 years prior to the 1299) this things been thrashed around a track numerous times and so far zero issues.

It's the best/most reliable bike I've owned to date and especially Ducati's (996/998/999/D16RR/Multistrada/1199/1299) but I have an amazing dealer who I have a great relationship with and has fought my corner on the odd occasion with Ducati UK and Italy previously.

[Greg Vos]

Freakuk said:

So you've got some minor issues with your 1299 but a crap dealer? Change dealer, speak to Ducati Italy simple.

I've got a 1299S had it a year, the revs hunting has been there on the 1199 (had one of those for 3 years prior to the 1299) this things been thrashed around a track numerous times and so far zero issues.

It's the best/most reliable bike I've owned to date and especially Ducati's (996/998/999/D16RR/Multistrada/1199/1299) but I have an amazing dealer who I have a great relationship with and has fought my corner on the odd occasion with Ducati UK and Italy previously.

I think you have hit the nail right on the head the dealer and support or even just some official customer communication could have gone a long way to dissipate the frustration.

But Im calming down now and am taking it in my stride as my wife says you hardly rode it since you got it (3000Km in 12 months) so whats then issue if they take few months to fix it.

Ducati in SA has always had a bad reputation, we were hoping with new blood we would see an improvement
My most sincere apologies if I have offended some Ducati loyalists in this thread

[Steve Bass]

Ho Lee Kau said:

Steve Bass said:

Ho Lee Kau said:

Well, that's the italian "fly in the ointment" for you. Loads and loads of character and excitement when it works....mixed with lots of anger and lost time when it starts going "italian".

I remember reading Motorradonline, where they had 1199 as a long-term test ride, that bike had huge engine problems and was in the shop several times, engine out, Ducati Italy on the job, still could not find the problem.

Every time I get an urge to buy the new Aprilia RSV4RF (my absolute favourite bike in terms of look, feel and sound) I go to Aprilia forums and my desire vaporizes without trace - engine problems (on low mileage bikes!), electronics problems (like yours, and unsolved after months and months in service), melting fairings, hot engine start problems (my friend on Streetfighter had that problem, also typical for MVs), clutches giving up the ghost after 200 miles. MCN could not bring RSV4RF to the test on the track, the clutch died already from highway ride...

Yes, it is not every bike, and I still want RSV4RF, but imagine you are that unlucky owner...

I've had 3 RSV4'S

2011 model. Dropped a valve after 800kms. Engine totally destroyed

2012 Replacement bike from Aprilia. Faultless

2015 New model. Absolutely head and shoulders a better bike. Faultless

I think Aprilias quality control has come on leaps and bounds. Their spares dept... maybe not so much.....

As for my Ducati I tend to rebuild the engine every 4000kms.
Preventative maintenance is better than waiting for the inevitable

Edited by Steve Bass on Friday 20th January 17:33

Like I said, first - Russian Roulette. Second, if lucky, lots and lots of fun.
You found a nice solution for the Ducati but that's something 99.99% of bikers do not do (or can't afford).
Are you running RSV4RF on track or on the roads? What's the mileage? What problems did you have so far (ANY problems, not like "my gas tank lost shape but that's nothing")?

My RSV4'S were my roadsides but saw plenty of tracks action in pretty much standard road trim.
After the first one ate its engine due to an overly tight valve clearance.
After that there was a recall on the 2012 thermostat housing then no issues whatsoever. Cam chain always sounded a bit rattly but no issues.
The 2015 was a massive improvement on a great bike. Incredible engine.
Absolute favourite superbike and far more reliable than friends 11 and 1299's


As for Greg... Understand your frustration but you're also forgetting a somewhat important detail.
SA basically shuts down from mid December to mid January. Everyone is away on annual hols.
Maybe think of that in context of your issues and take a step back.

[996 sps]

[quote=graeme4130]

I think the Panigale Range are generally quite reliable compared to the Ducati sports bike of previous generations.
quote]

Firstly OP hope the issue is sorted.

I've not found any gremlins with older generations, on my 3rd (Which I've owned since 2004 and its a 2001 model),just my findings.

[Biker's Nemesis]

a Paingale in to get an oil leak fixed. Once the engine is out all that will be left is the forks, headlights and top fairing.

Edited by Biker's Nemesis on Saturday 21st January 18:42

[Ho Lee Kau]

Biker's Nemesis said:

a Paingale in to get an oil leak fixed. Once the engine is out all that will be left is the forks, headlights and top fairing.

Edited by Biker's Nemesis on Saturday 21st January 18:42

Must be freaking expensive to fix these things as the engine is actually "the frame"...

[legzr1]

Biker's Nemesis said:

a Paingale in to get an oil leak fixed. Once the engine is out all that will be left is the forks, headlights and top fairing.

Edited by Biker's Nemesis on Saturday 21st January 18:42

He picked up my R1 yesterday (thanks to Tight5 for arranging) and was telling me the cost for the 1199 so far...!!!!

Still got an itch for a 1299S but stories like this are throwing a damp towel over it.

[dc2rr07]

Ho Lee Kau said:

Must be freaking expensive to fix these things as the engine is actually "the frame"...

Most modern bikes have the engine as part of the frame this is nothing unique to Ducati (look up stressed member)
Edit, would not google that at work though

Edited by dc2rr07 on Sunday 22 January 17:47